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Rated 4.1 out of 5 by 565 reviewers.
Rated 3.0 out of 5.0 by Okay, But A Few Things To Know Up Front I used to travel frequently for my job and stayed in a lot of Holiday Inn Express hotels. It has and will continue to be my hotel of choice due to cost, convenience, and amenities. This hotel met the Holiday Inn standard of excellence that I have come to expect and the location was fantastic, but it didn't have all the standard Holiday Inn Express amenities I was expecting. As I have come to see over the years, Holiday Inn Express hotels have features geared towards a business traveler that really come in handy. This was the first HIE I stayed at that didn't have all those. 1.) There was no microwave or mini-fridge in the room. There were a limited number available for rent for $25. Every other HIE I ever stayed at included a microwave and mini-fridge. 2.) The breakfast area was very cramped and not set up well at all. The main lobby, tables, and food area were all right there, and it was shear chaos every morning. Most HIE's I've stayed at have a separate room that is more relaxing and inviting. 3.) Multiple times, when trying to log onto the WiFi network, we would get an error message that there were too many devices logged onto the network and so we could not log onto it. I've never had a problem with the complimentary WiFi at Holiday Inn hotels before. 4.) The rooms were not the standard suite style rooms that include a couch and plenty of space. It was a very cramped room. Just keep these things in mind up front. If you want a hotel close to the heart of NYC that is clean and safe, this is a good place. But, if you choose this hotel because of the many features and amenities that Holiday Inn Express hotels offer that other hotels don't, you may be disappointed. July 31, 2015
Rated 5.0 out of 5.0 by Great location and professional staff Great location and helpful, courteous staff. We enjoyed our stay here and will certainly stay again in the future. July 31, 2015
Rated 5.0 out of 5.0 by Great attentive staff. Clean and comfortable rooms The staff was friendly and attentive from check in to house keeping, breakfast lady was always cheerful and busy keeping food stocked. The entire staff was always ready with a good morning or evening and asking if I needed anything. Rooms were well maintained and comfortable. A bit small, little room to navigate but manageable. July 29, 2015
Rated 1.0 out of 5.0 by Worst HIE i have ever stayed in. This hotel is ideally located for those wanting a central starting off point with free breakfast. However, the rooms are extremely tight, even for NYC standards. The rooms had very dusty A/C units and the carpets were stained with the rooms smelling very musty (We stayed on 2nd floor). All of us were wheezing by morning and the A/C units stopped blowing cold air. If we were not checking out so early in the morning it might have been worth mentioning to a front desk, except for the fact that they never brought up extra towels to our room in response to our request the night before and they made no acknowledgement of my Spire Ambassador status. They also did not make any effort to accommodate an early check-in. We were not able to check into one room until 245pm and the other room until almost 4pm. The only redeeming member of the staff here was a maintenance person who went out of his way each and every time to acknowledge us with a smile and also ask if there was any way that he could assist us, much unlike the front desk staff who ignored me for over 5 minutes at the check-in counter so that they could carry on a personal conversation among themselves in the manager's office just steps from me and in plain view of me. July 27, 2015
Rated 3.0 out of 5.0 by Good location - Definitely Budget Hotel Very small room even for a city, budget hotel. Reserved two double beds - only king was available for 3 people. No roll-aways available. Front desk personnel were not very friendly. Breakfast was chaotic - never did eat at the hotel. Would receive messages that too many people were on the wi-fi. Would not stay here again. July 23, 2015
Rated 5.0 out of 5.0 by Great Staff great staff at this location. very friendly and willing to help. July 23, 2015
Rated 5.0 out of 5.0 by Nice hotel! My main complaint was for the pull out couch, but any pullout is not too comfortable. The mattress on this one seemed exceptionally flat and no mattress pad/cover was available to make it a bit better so we used the blanket provided. Otherwise, this was a great little hotel! The staff were friendly and helpful and the cleanliness was great! Was a very nice place to stay, but be careful...the signage is not the greatest so easy to pass right by it; also would have been VERY nice and helpful to have some sort of parking service so that we didn't have to drive around the block to the parking deck in an unfamiliar place and then walk back to the hotel after our long drive to NYC. July 23, 2015
Rated 1.0 out of 5.0 by Beware of rooms in the basement My room (C2) was directly across from a staff entry door and I was woken up repeatedly throughout the night by staff entering, exiting and slamming that door. If you're assigned a room on the lower level, ask for a different room. I will not be choosing this hotel in the future... July 10, 2015
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