Rated 4.1 out of 5 by 334
Rated 5.0 out of 5.0 by tessmsc Excellent stay
I was a bit skeptical upon arrival as the entry/foyer is very small and cramped. However, all the amenities were there, and the staff was great. I had just left 2 nights from a much more expensive hotel near Grand Central Terminal and the HIE did not smell of cigarettes, was clean and the staff was friendlier.
12 September 2014
Rated 5.0 out of 5.0 by ehawrela Great Location, Friendly Staff
I have loyally been staying at Holiday Inns and Holiday Inn Express' for several years, but never in as large of a city as NY. I was a little nervous, but was very pleased with my stay. The staff was very friendly and helpful. While the room was smaller than in most other cities, that is expected in NY, it was very clean and relaxing. The room room proved to be quite quiet considering its location so close to Time Square. The breakfast was very satisfying. The internet was easy to connect and worked great. I would stay here again.
07 September 2014
Rated 5.0 out of 5.0 by BRUOYE EXCELLENT OVER ALL EXPERINCE
Excellent location - Very helpful staff- Good breakfast.
10 mins walk from train station
05 September 2014
Rated 4.0 out of 5.0 by JaimeR Great location
the best of this hotel is the location, walking distance from any major touristic place in NY; rooms are small but it is understandable for NY so basically this is a hotel to keep your luggage; take a bath and sleep, there is nothing else to enjoy from the hotel.
Only bad experience was some of the ladies at the reception there were very rude and lazy to do their job; first time that I get that kind of service using Holiday Inn hotels. But in overall I totally recommend this hotel.
04 September 2014
Rated 4.0 out of 5.0 by Momason NYC Holiday Inn Express 5th Avenue
Good location immediately off Fifth Ave, walking distance to theater district a plus. Service good, rooms smaller than expected.
02 September 2014
Rated 1.0 out of 5.0 by asdf123456 Stay away
The staff is extremely unprofessional, the rooms smell awful, and you'll have no internet. It is a nice location, but that's all it has going for it
02 September 2014
Rated 1.0 out of 5.0 by Jabuchholz23 Worst experience ever!!
Worst hotel I have ever stayed in. Staff is unprofessional and poorly trained.
30 August 2014
Rated 3.0 out of 5.0 by sedge95 Great Room....not great breakfast
Half the time either the warming station and toaster was not working or the pancake machine was not working. One morning I went down to breakfast at 8:30.....no loaf bread for toast, no croissants, no pastries, no bananas, no ready to make oatmeal. Pancake machine out of order. I made pictures and I will send them to Holiday Inn if I can find out where to send them. The rooms are very nice. Rooms are clean and an adequate size, especially for New York. They really need to work on their breakfast offerings and their equipment.
29 August 2014