Rated 4.6 out of 5 by 193
Rated 5.0 out of 5.0 by JanMcC55 Ohhh the bed!
My daughter sunk into the sheets and said "this is more comfortable than my bed at home" Wow! The room was clean, quiet and wifi worked great. Breakfast had surprises like fresh pancakes. The front desk went above and beyond. We were in a time crunch to go to a show and while we were upstairs getting ready reception got directions to the theater and gave them to us as we left. Not a moment wasted. It's those kind things that you remember.
22 May 2014
Rated 5.0 out of 5.0 by Alex1234 Great stay
Very nice Hotel and location
Staff is very friendly.
22 May 2014
Rated 5.0 out of 5.0 by Clacour271 A must stay Hotel *****
Thank you for everything, everyone was most helpful. thanks again to Melissa, brian the front office manager he helped alot , noel, lauren and the rest of the front desk. i cannot forget the wonderful housekeeping ladies the room were always spotless. i will recomeend this hotel to all my friends.
19 May 2014
Rated 5.0 out of 5.0 by Frenchy64 Great Location
I had never stayed in Herald Square before, but it was a great place to stay. As what is usual for New York, the rooms were a little small, but they seems to be the normal in the city.
The staff at the front desk were superb.
08 May 2014
Rated 5.0 out of 5.0 by Josechu Everything superb
Comfortable room, very good service, nice views overlooking Empire State, Excellent location close to main city attractions (times Square, Bryant Park, 5ht Avenue, ..). Overall hotel is clean, well-kept room and bathroom. Very efficient Staff (always try to meet guests requests). Average breakfast but included in the room rate so it is very good value for money. Also complementary Wi-Fi connection all around the hotel.
06 May 2014
Rated 4.0 out of 5.0 by voloch1 Comfortable
What else can i say?
My beloved hotel.
Thanks to everybody in this hotel.
Brian,is a very good manager and i adore all staff.
27 April 2014
Rated 5.0 out of 5.0 by Ricardo B Awesome Experience
I would like to thank all of you, with no exception, for the treatment me and my wife received during our stay, including front desk, breakfast, cleaning and the security person who stays at night. All of you really overcame all my expectations. I felt really pleasent during all my staying. Congratulation to all of you and keep up with this outstanding service!
15 April 2014
Rated 4.0 out of 5.0 by Loni Comfortable
This was a great experience! The hotel staff were very helpful. The rooms were cozy and clean. The rooms we had with a view were not that great of a view, maybe I was expecting a little more.
12 April 2014
Rated 5.0 out of 5.0 by Juol Wonderful stay in NYC
We have a very nice stay. The hotel, the room, the breakfast, everything fantastic. Location is perfect (36th street x 6th avenue), near shops, restaurants, tourist attractions, public transportation. The reception staff is always ready to help and to give useful information about the hotel and the ciity. Tks a lot.
08 April 2014
Rated 5.0 out of 5.0 by Skellogg1968 Great location and solid hotel experience
Spent three days here on vacation. Hotel is in a great location to most sights including walking distance to Times Square and Rockefeller Plaza.. Rooms were clean, comfortable and quiet. Staff was helpful and pleasant. Only recommendation is that they start breakfast at 6 am vs 630 am. Overall great stay and would recommend to others.
07 April 2014
Rated 5.0 out of 5.0 by Jan & Karin Phantastic stay
We came from the Netherlands for a city trip and stayed 4 nights at this Holiday Inn Express. Amazing experience. For NYC the most spacious rooms (26 sqm) at this price. Location is amazing. 3 minutes walk from the Empire State Building. Next to metro, heart of Midtown Manhattan. A real proper breakfast included. Super friendly staff. Clean. Recommend "king with a view" as we had a full view of the Empire from our room. Well, that is surely called "with a view". Awesome. It is almost touching it. Next time definite here again.
02 April 2014
Rated 5.0 out of 5.0 by Cool Breeze8 Great Location and Price was Right
I recommend this location and would stay again and again.
02 April 2014
Rated 5.0 out of 5.0 by kecpa Great trip
The staff was friendly and accommodating. It was our first time to New York and it was reassuring to see a friendly face behind the desk and answer simple questions about transportation and where to eat. One employee recommended the restaurant that became our favorite! We will definitely stay here again when we come back to the Big Apple.
24 March 2014
Rated 5.0 out of 5.0 by wallace t Staff
We had an awesome stay at your NYC Herald square hotel. thanks to the staff of robbie and her co workers.
12 March 2014
Rated 5.0 out of 5.0 by Scotsman2011 Excellent stay here
Stayed here for 3 nights last week and thoroughly enjoyed our stay. The hotels location was perfect for us, easy to find from Penn station. Really comfortable room, great nights sleep!. Free wifi which works great and free print your airline passes in the lobby which was useful. Great breakfast (free!) to get the day started, plenty to choose from. Friendly staff and I had emailed the hotel in advance for a request and the GM Omar was great with communication, much appreciated. Will be staying here next time we are in NYC
07 March 2014
Rated 5.0 out of 5.0 by Jamieb15 Great Location
Great Hotrl in perfect location. Ideal for shopping and exploring Manhatten
02 March 2014
Rated 3.0 out of 5.0 by mkochar Flop....Guest Services..Elite Plat not recognized
GSA Taylor was rude, don't even know how to talk to guest....
she don't know how to honor or respect Elite Plat Guest....
28 February 2014
Rated 4.0 out of 5.0 by VLS2014 Birthday weekend
This hotel is very centrally located. The rooms are on the smaller side, however, very well kept. The beds and pillows were very comfortable. We did not have the 'free' morning breakfast as it was done when we were ready to go out, so I cannot respond to that. Staff at front desk was friendly. Only down side is there are only two elevators for an 18 story hotel and when we arrived only one of the elevators was working and it seem to be very slow. I would definately recommend this hotel for location, bed comfort, and cleanliness.
26 February 2014
Rated 5.0 out of 5.0 by whitevette Not a good week to stay...
My overall impression of the hotel was really positive however, there are certain little things that happen that tarnish the stay altogether. I was unfortunate in the sense that I made arrangements the same week that the New York Dance Troop was in town. The 30-50 (seemed like 100 ) teens that were running around made it a difficult situation especially with the noise on every floor. the worst of it was that these teens took over the breakfast area and made it difficult to get in and at least get a cup of coffee and absolutely impossible to get any type of breakfast. I know that it would be hard to do but you really should have a section that is specific to business travelers or Priority Club Members. Especially when you know that the hotel will be over run with kids. The staff was really great and I would recommend staying here just find out it they are going to have a group of kids in the hotel during your stay and then choose elsewhere.
24 February 2014
Rated 4.0 out of 5.0 by kinney my stay at Holiday inn express 36th street in feb 2014
The hotel is very convenient to go anywhere in NYC.
The rooms are very nice,small but has everything you need, as only really sleeping there.
I wasnt told when i checked in that breakfast was included!!only found out on the last day!!!
breakfast was very nice by the way.
Also didn't know they had a small gym downstairs, which is ample for a quick workout.
Would i recommend,yes, its well worth the money and very clean and new.
Only downside is their are 2 lifts only and for 2 of the days only 1 lift worked, which meant long queues at each floor!!
overall good experience.
23 February 2014
Rated 4.0 out of 5.0 by Robert1968 Exceptional staff
Great location and the exceptional staff made it feel like I was staying at a boutique hotel. Macy's, Broadway and Madison Square Gardens all close by. Fan from the heater was really loud, and would've loved a bit more water pressure in the shower, but otherwise a great choice, and good value.
16 February 2014
Rated 4.0 out of 5.0 by water66 Nice Staff Service
I arrived very early in NYC ,I was wondering if I would be accepted to check in by then,the reception said ok! It was really a very nice voice to me,as you know,I was extremely tired,sleepy after a long flight . Thanks a lot!
12 February 2014
Rated 5.0 out of 5.0 by kax1 Friendly Staff
My husband is an IGH member and was able to use points for 2 nights and pay for 2 nights so I could have a girls weekend with my sister and niece. The rooms are very clean and comfortable and staff were extremely helpful. One of the greatest assets of this hotel is the location. It is so close to everything NY has to offer. This hotel will be added to my favorite place to stay in NY
10 February 2014
Rated 5.0 out of 5.0 by Smokezone6 Comfortable bed great view and great service
Comfortable bed great view and great service. I'll be back!
09 February 2014
Rated 5.0 out of 5.0 by Denny405 Great Stay
We had been staying from time to time at a Holiday Inn Express a little further uptown but this one was better. There were more staff at check in, rooms were quieter, and it was very nicely renovated. I used points for this stay and was treated as pleasantly as a full paying customer. Looking forward to staying again.
27 January 2014
Rated 5.0 out of 5.0 by ny villager Makes my short list
Previous reviewers are correct, Lauren is wonderful and the rest of the staff is generally helpful and pleasant as well! Rooms are a reasonable size for NYC. The hotel is well maintained and small enough to feel cozy. The staff remembered us and some greeted us by name.
Breakfast was the standard fare and the exercise room was clean and adequate. Our view of the Empire State Building was stunning The storage of our bags was quite helpful when dealing with a NYC snowstorm. This location was very convenient for our needs and the subway only a short walk away. We found nothing to complain about, only wish there were a fridge.
I will be back to this hotel whenever I need a convenient midtown stay.
23 January 2014
Rated 5.0 out of 5.0 by scott1234 Great people. Clean nice hotel.
Great people. Clean nice hotel. Only a few rooms per floor. A real gem in the city. The front desk staff was extremely accommodating. Lauren is a treasure. Y'all take care of her!
14 January 2014
Rated 3.0 out of 5.0 by ggf57 Room not as reserved
We reserved two rooms which were supposed to be side by side in order that we were close to the rest of the family. This wasn't honored. Initially we were on the same floor but when we checked in the room, someone had been laying in the bed since it was all disheveled. We then had yo move to an entirely different floor. Not what I expected.
04 January 2014
Rated 5.0 out of 5.0 by JW406 Helpful staff and great location
We stayed here one night during an after Christmas get away and enjoyed the experience. The location was convenient to public transportation and walking to places of interest in the area. The front desk staff bent over backwards to be helpful and friendly, even though this was a very busy time for them. Breakfast room was crowded, but we had a chance to sit and chat with guests from other countries which was very pleasant. Staff made sure to refill any foods that were getting low. Plenty of choices for the complimentary breakfast. Overall, a very positive experience!
31 December 2013
Rated 5.0 out of 5.0 by Truly Great Staff!!
The location of the hotel is perfect.
The room was very clean and comfortable.
The view at the Empire state was wonderful!
Best of all was the staff.
Very well informed, friendly, helpful and enthusiastic!
Rare to find such wonderful staff in New York City.
16 December 2013