Rated 4.6 out of 5 by 225
Rated 4.0 out of 5.0 by Chaofeng Nice place to stay
It's a nice hotel to stay at Manhattan area. Clean room and nice service. Will consider to stay again in next trip to NY city.
06 October 2013
Rated 5.0 out of 5.0 by Suef52 The staff was outstanding, friendly and very accommodating.
The IHG rewards staff had made an error with our reservations and the Holiday Inn staff was able to take care of it, so we could make our dinner reservations. They also made sure we had transportation the the airport, with out calling a local cab, but using a car service. That was were nice and an enjoyable ride. The staff went out of their way to make our stay a relaxing and enjoyable one. We will stay there again. Clean, safe and comfortable Hotel.
Sue from Vermont
05 October 2013
Rated 5.0 out of 5.0 by edrow hotel
Rooms small but comfortable.
1 block from empire state building and Macy's
3 blocks to Times square
Restrauant KEG across the street is great
23 September 2013
Rated 5.0 out of 5.0 by Boffin Perfect location
What a delight when I openened the curtains of my 16th floor room to see the iconic Empire State Building almost within touching distance. The hotel is ideally locataed for visiting uptown and downtown sites and the subway is just around the corner. The staff could not have been more polite, helpful and available. When I see complaints about small rooms I am surprised because compared to the European standards I am used to my double king room was perfect. Top marks, cannot wait to go back.
22 September 2013
Rated 5.0 out of 5.0 by Broadwayannie NYC
We truly enjoyed our stay, it was close to Broadway, the resturant next door had phenomal salads and fresh food. The service was great, we will visit again.
11 September 2013
Rated 5.0 out of 5.0 by TJ710 Great stay!
My 13 year old son and I really enjoyed our stay. The location was convenient for all the things we wanted to experience in the city. The staff was extremely pleasant, particular the morning crew. I will highly recommend the Holiday Inn Express at Herald Square to anyone looking for a positive experience in NYC at a great price!
10 September 2013
Rated 5.0 out of 5.0 by imath38 great room with exceptional comfort
it was a thoroughly enjoyable experience - the room was excellent and the friendly helpful staff made the stay one to remember - definitely will return to this hotel on my next NY visit.
09 September 2013
Rated 3.0 out of 5.0 by Bdcrosmour Clean convenient and comfortable. Enjoyed the stay
Good location close to my work with little to no hassles.
08 September 2013
Rated 5.0 out of 5.0 by Galstobroadway LOVED IT!
The location was excellent. A 10 min walk to the train station and a 10 min walk to Broadway. One street down from the Empire State Building. The rooms were very clean. Small but plenty of room! Breakfast was great to start the day. We loved that we could leave our bags before and after we check out and we didn't have to pay a fee. Free Wi-Fi was great too. The Staff was incredibly nice, knowledgeable and helpful. We would stay there again in a second.
07 September 2013
Rated 5.0 out of 5.0 by sure Great Location
Great Location and friendly staff. Rooms are a little congested, but you would expect that in Manhattan.
Breakfast is decent.
05 September 2013
Rated 5.0 out of 5.0 by mpreyes1974 New York Stay
The staff was accommodating. I was able to get my room when I arrived at 9am. Also, they were able to store my luggage after checking out so I could still enjoy shopping while I wait for my shuttle. The room was very clean and the beds are comfortable.
03 September 2013
Rated 4.0 out of 5.0 by BusinessTraveler75849 Very nice staff, great location
Everyone at the front desk was helpful and friendly. The breakfast is okay, but it's very nice that they provide trays so you can take it up to your room. I was fortunate enough to have a room on the 2nd floor which faced an interior courtyard -- not a great view, but as a business traveler who didn't want to be disturbed by any noise, it was wonderful.
03 September 2013
Rated 5.0 out of 5.0 by historian111 Awesome in NYC
Everything great from check in to checkout. Check in staff (very attractive and friendly) was excellent, clean room, great working wifi, and location of hotel is close to everything. Would stay again.
02 September 2013
Rated 5.0 out of 5.0 by Theo7796 Great Stay
We recently stayed for three nights and had no complaints.Would stay there again.
02 September 2013
Rated 5.0 out of 5.0 by polo921 Excelente ubicación
2 elevadores lentos. Desayuno todos los días igual
31 August 2013
Rated 5.0 out of 5.0 by zombieworld Will be back!
Recently stayed at the hotel (August 2013) and we had a very pleasant experience. The staff was extremely friendly and helpful. The breakfast area and lobby was very clean. Our room was great, comfy beds, working AC, even toiletries from Bath and Body Works. Overall it was a great stay, with subway station just a couple of blocks away and everything within walking distance. Had a wonderful time, thanks!
30 August 2013
Rated 4.0 out of 5.0 by low16 New premises, helpful staff, small rooms
Hotel in a new building, excellent location with helpful staff. Small rooms are unfortunate but unavoidable in such a location. Wish they had a bathtub but probably not standard.
29 August 2013
Rated 4.0 out of 5.0 by juanmi98 Great comfort.
I stayed at Holiday Inn express Herald Sq. from 21-25 August 2013 and I can define my experience as very good. The rooms are clean, clear and quiet. I rate it with a 4 because the dining room is quite limited and the food leaves too much to ve desired.
28 August 2013
Rated 1.0 out of 5.0 by Hussan Good hotel but unfair business
Staying experience in this hotel was good but I experienced some thing wrong from Holiday inn company while making reservation for this hotel. While making reservation I was informed that parking fee is included in the reserved room cost that I confirmed again while checking out the reservation process. But at the hotel I came to know the parking fee was not included in the reservation. It would have been totally fine had I been informed correctly at the time of reservation but I got bit disturbed from this wrong information. I would probably not stay in holiday inn again.
26 August 2013
Rated 4.0 out of 5.0 by SBS07 Good Location
New hotel, nice and clean, good location, walking distance to all major events, broadway, shopping, dining, empire state building etc
25 August 2013
Rated 4.0 out of 5.0 by Ed80 Good Choice!
Very nice, I would definitely return on my next stop.
25 August 2013
Rated 5.0 out of 5.0 by teapot75 Clean and shiny with friendly, helpful staff
Great hotel in a very good central location. The room was VERY clean and contemporary. The staff were all extremely friendly and helpful. Will make a point to stay again on my next business trip.
24 August 2013
Rated 5.0 out of 5.0 by SraB HAPPY WITH HOLIDAY INN EXPRESS
I booked my room just few days prior to arriving in nyc n was pleased with our stay at holiday inn express, very clean room and comfortable bed. I cant review breakfast because we slept in but heard it was good. Hotel is at good central location to everything! staff at front desk very friendly & helpful. Excellent cafe right next door open till Midnight.
22 August 2013
Rated 3.0 out of 5.0 by Arnie24 Good value in a convenient location
The property is very well located, near Macy's, not far from Times Square. Rooms are not very large but adequate. Pc and printer downstairs are useful for printing boarding passes. All at a reasonable price. Small negative is the breakfast room which is getting incredibly busy, best avoided if you want to relax.
16 August 2013
Rated 4.0 out of 5.0 by TribeFamily Great section, up to date hotel
In a great part of NYC, rates were very reasonable. Seems like a new hotel. Room size is about what you would expect for NYC. Not to big, but enough room for the price.
13 August 2013
Rated 4.0 out of 5.0 by Robbie84 Good room
room was good, clean and comfortable. Nice staff and friendly front desk people
13 August 2013
Rated 3.0 out of 5.0 by aliapis3359 Location was great
This is an Express Hotel but for a new hotel I found the general overall housekeeping to be lacking. Only after I complained did someone come to clean the coffee stains on the wall. This was obvious and should have been picked up.
The bed is soft but too soft for my liking. The breakfast is okay. Scrambled eggs but they don't taste like eggs and coffee that is rather watery. No umbrella's if it rains and no solution on where to buy or get any.
The location is indeed very convient and in the heart of the city making it easy to get everywhere.
12 August 2013
Rated 5.0 out of 5.0 by Margios70 Perfect little hotel in NYC!
I stayed for 5 nights in end Jul / early Aug at the Holiday Inn Express Herald Square and could not have found a more perfect hotel to experience NYC. First of all, I am a frequent business traveller who was visiting NYC for the first time. I was concerned by many of the negative reviews of NY hotels and was pleasantly surprised by the excellent experience at this hotel.
The location in Herald Square was great, just a few blocks from Penn Station, 2 blocks from the Empire State Building, 10 minutes walk to Times Square, 3 minutes to the subway. Fantastic access to food at all hours, drugstores, Macy's and other popular stores such as Gap, Banana Republic, Mango, you just name it. I spent hours just walking around a few block radius of the hotel and discovered so much of NYC.
Room - Compact yet with all the conveniences required for travellers - iron, coffee/tea making facilities, sufficient power outlets to charge phones, laptops, cameras, etc. Room size was just nice for a single traveller, especially loved my room as it had a nice view of the Empire State Building and a very comfortable king-sized bed. I was on the 10th floor and there was no street noise to speak of. Compact toilet / bathroom but again, this was perfect for a single traveller. Everything was super-clean, maybe because the hotel is quite new.
Hot breakfast was a nice touch - cereal, pancakes, eggs, fruit, yoghurt, bagels. Really couldn't complain. It did get crowded between 9 and 9.30am, so I took my breakfast tray up to the room to eat in comfort. Coffee and tea were available 24 hours.
Staff were extremely courteous, warm and helpful. James at the ticketing service was a gem, and got me all the tickets in amazing time, including a ticket to a 3pm matinee of the Lion King at 10am of the same day! Concierge arranged airport transfer efficiently (a private sedan driven by an engaging driver at the same cost as an NYC cab), brought me weighing scales to make sure my luggage was within airline weight limits. Even the chamber maid rushed to my assistance when my key card had expired and i couldn't get into the room. The service was prompt, efficient and always delivered with a smile.
This hotel is an amazing find. I will stay here again any time I visit NYC.
12 August 2013
Rated 5.0 out of 5.0 by Tom1212 Outstanding service
Hotel is located very close to Times Sqr. Rooms are small, but this is NY. We stayed in this hotel for 3 nights. Starting from welcome by manager, through checkin process and breakfast the service was great. The only complain i can have is parking price - $35/day. Highly recommend this hotel and will stay there again visiting NY.
09 August 2013
Rated 5.0 out of 5.0 by toronto123 Good Location and Staff
Everything was excellent - cleanliness, friendly staff, complimentary breakfast and great location.
The only con was that the keys did not always work, they were intermittent.
One time, we had to get the keys re-programmed - they became "blank" somehow.
This was a little annoying after coming in from a day out in NYC, taking the elevator to your room (on a higher floor), then having to go back down to the front desk to get your keys re-programmed, while your family waited in the hallway outside of the room.
09 August 2013