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Rated 4.2 out of 5 by 379 reviewers.
Rated 5.0 out of 5.0 by Wonderful Staff This hotel is a few blocks "out of the way", but walking the extra blocks was worth the stay. All staff members, from check-in, dining, and housekeeping, were very nice and friendly. The rooms are a bit small, but the accommodations in them were nice. Breakfast was included in our stay and it had a variety of hot and cold items. The only complaint I have is that the windows in the room need to contain more panes of glass (noise level was above average for NYC). 22 January 2015
Rated 4.0 out of 5.0 by Easy to get around easy and great breakfast. however just to be aware it is a small room, and also the bathroom is tight, when i mean tight, i mean the toilet and the sink has less than 1in space apart. but other than that great place to stay if your planing to stay in NYC. 22 January 2015
Rated 4.0 out of 5.0 by Convenient "Heck's" Kitchen location Typical of hotels in Manhattan, the room is not much bigger than the bed, but most of the amenities are in there and it was clean and safe and new. Staff was really helpful and eager to please, but there weren't enough staff members overnight for them to manage getting my express checkout slip under my door and I had to go to the front desk, where they were most helpful and apologetic. Breakfast was OK, but the eggs were wet and soggy with condensation and the sausages were stiff and bland and the bacon was dried out like beef jerky. This is about what I've come to expect with these places, but they could have done better. 19 January 2015
Rated 1.0 out of 5.0 by dirty sheets found blood on sheets and staff didn't come to clean so we had to leave 07 January 2015
Rated 5.0 out of 5.0 by Wonderful staff Great location, very pleasant and clean room, and wonderful staff,( it's so nice to get to the hotel after a long day in the rain and to be greeted by smiling people offering you a nice cup of coffee and a chat) Thank you guys ! 06 January 2015
Rated 5.0 out of 5.0 by A Very Peasant Surprise We made last minute plans to be at Time Square for New Years Eve. Wanted to be within walking distance but away from the crazy traffic. Found the hotel a wonderful experience. Newly remodeled rooms, friendly professional staff, ten minute walk to Time Sq and theaters, easy parking. We would stay there again 05 January 2015
Rated 5.0 out of 5.0 by Comfortable Stay at a Great Price We enjoyed a short stay (5 days) in NYC at Holiday Inn Express. The guest room is a bit snug for 4 adults, but workable. Room was very clean, fairly new and comfortable beds. Temperature control worked perfectly. We stayed at the top floor (11th) which made it easy to catch the elevator every day. 05 January 2015
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