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Rated 4.2 out of 5 by 314 reviewers.
Rated 5.0 out of 5.0 by Great location The location of the hotel is perfect walking distance to so many great restaurants and shopping area. 20 June 2014
Rated 5.0 out of 5.0 by Amazing and Affordable! This hotel was incredible. A little out of the way for the city, but you cannot beat the price. The rooms had DirectTV, comfy beds, and were very spacious. I would definitely stay here again and recommend this hotel to everyone who is going to NYC. Definitely stay here! 20 June 2014
Rated 4.0 out of 5.0 by Good Location and Great Breakfast Location relatively close to subway and bus lines. Breakfast was plentiful and had variety and was very tasty. Beds were comfortable. 19 June 2014
Rated 3.0 out of 5.0 by Stuck over night in NYC I did not use the hotel for anything more than a bed. I checked in went to bed and awoke to leave at 6am. I have nothing really negative or positive to say. I do think there should be some kind of instructions on using the air conditioner controls. I had no idea and there for the room was not as cool as I like it. Also, as already stated, I think the pricing is way over priced in comparison to other hotels in NYC. HIE is a budget hotel and you should be able to get a price that reflects that. Had there been vacancies, I could have got a room at full service hotels for about $100 more. 16 June 2014
Rated 4.0 out of 5.0 by clean hotel hotel was clean and had two double beds which was important to me. bathroom was small but had good water flow. only one person in the bathroom at a time.. 13 June 2014
Rated 4.0 out of 5.0 by Great stay - Would Recommend I was a little concerned at first with the lcoation, but found it a nice break from the hussel of the Times Square area. Being in Hells Kitchen you are close to a ton of food choices. Also, it was really nice having breakfest outside in the morning. I don't know of too many hotels in the area that have such a large patio area. 13 June 2014
Rated 4.0 out of 5.0 by Inside fine once you get there. Nice surprise inside. Holiday Express appears to be working on it's image. Clean. Attentive staff. Bring earplugs for constant outside sirens, music, verbal yelling until the wee hours. Bring a mask to block out flashing smoke alam lights and lights under door. Close your nose when walking on the street and breathe once inside. 12 June 2014
Rated 5.0 out of 5.0 by hotel stay this is a wonderful hotel to stay in. Great sevices , clean rooms, friendly staff, great food, outdoor longe area, We will make this our Hotel to stay in everytime we are in new york, which is alot. Very happy from beginning to end! Also its near everything . we have stay in many hotels in new york, and now we found a home away from home! 12 June 2014
Rated 3.0 out of 5.0 by Experiencia regular La habitacion era muy ruidosa porque hay una construccion enfrente y nos pusieron en un primer piso a la calle. Nos quejamos y nos pasaron a otra habitacion pero de menor nivel. El desayuno regular y un poco lejos de los medios de transporte. Tiene una hermosa entrada donde uno puede traer comida y cenar afuera. EL personal fue muy atento. Si no hubiese sido por el problema en la habitacion hubiese estado bien. La relacion calidad/precio me parecio regular, pero el que tenga desayuno ayuda. 11 June 2014
Rated 5.0 out of 5.0 by First NY Trip The rooms are a little small, but that is to be expected in the city - we had excellent staff service at every level, from check-in to help with restaurants, to umbrellas on a rainy day. I was surprised that the hotel was so quiet at night - it seemed to be full, but I rarely heard a person in the hallway and was able to get a good night's rest each night (we stayed four nights). The breakfast was very good also. 10 June 2014
Rated 5.0 out of 5.0 by Wonderful bed The only complaint I would have is that there were a bunch of "party girls" in the room next to ours and they stayed up until 3:00 am. The hotel itself, the cleanliness, location etc. was great! 10 June 2014
Rated 5.0 out of 5.0 by comfortable bed enjoyed our stay very much. the location was perfect for our needs - Broadway plays were our main goal during our days there 10 June 2014
Rated 5.0 out of 5.0 by The Best of NYC We loved our stay here. The location is great, the rooms had everything we need and were up to our standards. Refrigerator in room was especially appreciated with all our leftovers from the wonderul restaurants nearby. The hotel staff was wonderful, and I mean everyone from houskeeping to the breakfast staff. The front desk staff was especially helpful, especially Luis and his crew. 08 June 2014
Rated 5.0 out of 5.0 by Excelent Hotel We love the hotel, organized and close to the attractions. Metro and bus around the easily locomotion to distant locations. Staff very kind and attentive. Good breakfast, only on weekends a bit complicated because they were fully booked. Recommend and come back soon. 08 June 2014
Rated 5.0 out of 5.0 by Comfy and Clean Great location by one of the main streets with a lot of restaurants to choose from (9th?) - Hells Kitchen. Beds were nice and big, shower was clean. Toiletries provided, some by request to front desk. Breakfast was great -- nicer than the typical cereal buffets. Our only concern was the men's shelter directly across the street. 06 June 2014
Rated 4.0 out of 5.0 by Great hospitality, poor internet Everything was good EXCEPT one critical element. if two devices were accessing internet, speed was slow and signal was weak. Serious problem for business traveler. 05 June 2014
Rated 5.0 out of 5.0 by fast and friendly check in i really enjoyed this hotel. great location, friendly staff, decent sized rooms by nyc standards and the a/c worked well. 05 June 2014
Rated 4.0 out of 5.0 by Good hotel Great location Good staff Good room Good breakfast 05 June 2014
Rated 4.0 out of 5.0 by Friendly, personable, and professional staff. We especially were impressed with the morning staff at breakfast as well as the people at front desk. All were friendly and seemed to enjoy their job. Several made a connection the first day and remembered us the following day, making us feel welcome and cared for. We missed having a swimming pool, but hey, it's Manhattan and space is at a premium. 24 May 2014
Rated 5.0 out of 5.0 by great little hotel What impressed me most was the cleanliness of the hotel. The staff was great, allowed us to check in well before check in time and invited us to have breakfast, as they were still serving it. Check in and out was easy. The room was small, but, hey, it's Manhattan. There were nice tables and chairs out front to relax in, or to take your breakfast outside to enjoy. Great variety of foods and they kept bringing them out and cleaning up after everyone. It was a little noisy at night, but, again it's Manhattan, the city that never sleeps. 22 May 2014
Rated 4.0 out of 5.0 by Excellent service Front desk was apt to help, very willing. Did not make me feel guilty for asking questions 20 May 2014
Rated 4.0 out of 5.0 by Great value For a NYC hotel, I just could not believe the value. A little out of the way in outer part of Hells kitchen but within easy walk to subway and broadway shows. Extremely friendly and helpful staff. Quite a bit of noise during the week days across the street where construction was going on but not the hotel's fault. Breakfast was quite good and varied but the eating area was quite crowded requiring a wait to find an open table. Rooms quite small but clean and functional. For the price I wouldn't expect more. Very international feeling with lots of foreign guests speaking many languages. 15 May 2014
Rated 5.0 out of 5.0 by Great price, excellent staff We stayed for 5 nights at this Holiday Inn Express this month. The staff could not have been better, great to have a computer and printer to print boarding passes in the lobby. The hotel does have a nice patio out front that we used and also took advantage of the breakfast room during non-breakfast hours as we had 5 in our group. There was a lot of noise coming from the construction across the street - just love that pile driver going during the day, but they quit at night. So napping during the day was a challenge. Great location for being a tourist as you can walk easily to many of the attractions. Rooms are small for two people but I understand that is the norm in NYC. 13 May 2014
Rated 5.0 out of 5.0 by Excellent all around Staff was very helpful and very friendly. Recommended places to eat, gave bottle of water on day of leaving. Breakfast variety was superb!!! The choices were endless and the food was good. Nice that Coffee and Tea were available all day and all night. Staff working the breakfast area were great. Always helpful and busy keeping it clean. Very friendly as well. Room was clean, small but for New York what more can you expect. We had an excellent visit to New York and I would recommend this hotel for sure. 13 May 2014
Rated 5.0 out of 5.0 by Great service convenient location Front desk service was wonderful both Richard and Louis. Nice having a frig in the room. Convenient to the Javits and lots of great restaurants Was a bit noisy with the construction going on across the street 09 May 2014
Rated 4.0 out of 5.0 by Compact & nice basic hotel Appreciated top floor room and cleanliness. Location nice for Intrepid visit, but also not far from other activities. Bit surprised to hear so much noise through, both from out and in. Could assume better for a new bldg. Breakfast ok, but crowded in small area. Just pity that staff could not get back forgotten sunglasses from the room after checkout. 29 April 2014
Rated 4.0 out of 5.0 by Great service, location and amenities What I liked: - great location. Quiet neighborhood, short walk to taxis and subways, good choice of restaurants nearby - excellent, attentive staff - complimentary breakfast - good value What I didn't like: - room size. For 2 persons it would have been fine. For 3-4 persons, a double is very tight. doable of course, but cramped Overall, I would come back to HI Express. 22 April 2014
Rated 5.0 out of 5.0 by Great stay close to Times Square We were happy to stay at this Holiday Inn. Conveniently located, not just easy access when entering Manhattan, just a few blocks from the Lincoln tunnel, but also a short walk to Times Square. The room was a little tight but still confortable. And the staff was very courteous, in special front desk representative Juan Salobo who was very friendly and helpful. We would ceratinly stay there again in a future trip to NY. 22 April 2014
Rated 5.0 out of 5.0 by VERY comfortable bed and GREAT service. Staff could not have been nicer and more helpful with tourist advice. Breakfast was fun, eating and meeting other guests. Plenty of food. Gave my daughter a birthday card and candy. She was touched. Everything was clean and in perfect working order. Great TV reception. 21 April 2014
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