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Rated 4.3 out of 5 by 560 reviewers.
Rated 3.0 out of 5.0 by Hot Water Issues I have stayed at this hotel twice in the last two months and the hot water is an issue. First visit it was out completely. Second visit it took a long time to get it going. Staff are really nice and service oriented. Closets are REALLY small. Just a little rack. 25 August 2014
Rated 5.0 out of 5.0 by Great Hotel close to attractions and to the subway I enjoyed my stay at the Hotel Inn Express Madison Square Garden. The king size bed was big and very comfortable, equipped with different types of pillows. The room was spacious enough for one person, maybe not so big for two, but it was very clean. Breakfast was included, very abundant and good for every taste. I really liked the fact that the room was equipped with coffee-making facilities, and also that cold and hot drinks are always available in the breakfast room, along with a microwave oven. There is also a business center with a printer and it's very useful to print one's boarding card. I didn't use the gym, but I saw it was well equipped and I like the idea of having the chance to use it. The hotel has a storage room to leave one's luggage for some hous, and this is another useful feature. The position is also fantastic, very central, close to the subway (34th street Penn Station, but Harald street is also within walkign distance) and to the Empire State Building, Metropolitan Square Garden and Macy's. Plenty of dining place are in the area and also a supermarket is a few blocks away. 25 August 2014
Rated 5.0 out of 5.0 by Staff and service, room and comfort, breakfast, location Staff very friendly. Welcoming and helpful. Gave good information on how to get around on subway. Thanks so much for storing our luggage on the last day so we could go sightseeing Beds really comfortable. Even though we had 3 adults and a child in one room with queen beds, we all slept very soundly. Great air conditioning! So nice to start the day with the wide variety of breakfast choices. Cereal for one person, eggs and sausage for another, pancakes for someone else. Perfect location with easy access to subway, downtown, uptown and all about town! Also good restaurants in the area for reasonable meals. 24 August 2014
Rated 4.0 out of 5.0 by Great Staff! From the moment of check-in, throughout the six day stay, and check-out, the entire staff was freindly and helpful. Thanks for a fun stay. 23 August 2014
Rated 5.0 out of 5.0 by Great Service The Holiday Inn Express NYC Madison Square Garden is an excellent hotel! The staff was extremely pleasant and the hotel was very, very clean!! 23 August 2014
Rated 5.0 out of 5.0 by Very Warm Hospitality My wife and I were very fortunate to have decided on picking Holiday Inn Express, Madison Square Garden when making a decision on which hotel to stay on our visit to New York city. We had a very warm interaction right from the check in from reception. The breakfast was very enjoyable in the company of a lot of guests that did not have any cause to disturb each other. Neatness of our room was maintained by the housekeepers through out our 14nights stay. We had quiet night sleep all through our stay on the eleventh floor despite that our room was near the elevator because there was no noise from the machine at all. Impressively we were allowed to keep our room till 2.00 pm on the check out date because our flight happened to be scheduled for evening time. The whole experience made our vacation be one of the best enjoyed so far. We will definitely and undoubtedly choose and recommend this hotel for any other guest. 22 August 2014
Rated 4.0 out of 5.0 location and value for money. Enjoyed our stay, felt safe and comfortable. Good location, close to coach pick up and Penn station. Would definitely stay here again. 20 August 2014
Rated 4.0 out of 5.0 by NYC good location, nice breakfast, enjoyed sitting outside watching the hustle of New York City. The room was a little small but it was comfortable. The A/c worked well and the staff was helpful for a few issues. They stored our luggage at the beginning and the end which was very nice as it allowed us to get out and about. 20 August 2014
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