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Rated 4.4 out of 5 by 925 reviewers.
Rated 5.0 out of 5.0 by Excelente servicio Muy bien ubicado. La atención fue excelente, así como el servicio de limpieza y el de Internet. Alberto T July 21, 2015
Rated 5.0 out of 5.0 by Gute Lage Das Hotel liegt sehr zentral, Frühstück ist gut. Alles vorhanden, was man zum Frühstück braucht. July 19, 2015
Rated 5.0 out of 5.0 by Great service and comfortable room My experience staying at Holiday Inn Express NYC Madison Square Garden was EXCELLENT!!! July 15, 2015
Rated 3.0 out of 5.0 by What can I say, it's an IHG property The whole property is old and cramped. The stairs, hall ways and elevators are all aged and narrow. The rooms are small and there are no perks for being a reward member. They've opted to cram as many rooms into the property that there are no "upgrade" rooms. July 15, 2015
Rated 5.0 out of 5.0 by First trip to NYC I got to town early and they let me check in early. Let me stay a hour after check out because my train left later in the day. This was a good combination of price and location. The staff was very helpful. This was a bright spot in my NYC trip. July 15, 2015
Rated 4.0 out of 5.0 by Great Time In NYC! Stayed one night with my daughter. We walked the two blocks from Penn Station and checked in early. Luckily, there was a room ready for us! We freshened up and hit the town! We had a blast! Loved that there was coffee and water FREE all day in the lobby. I had to print out our Statue Cruise tickets before we headed out the next morning and that was a breeze in the business center! It was a fabulous stay and would recommend to anyone. Great location! Great breakfast! Great rooms! July 14, 2015
Rated 5.0 out of 5.0 by Great Stay The staff at this hotel are wonderful. They are always willing to help and always have a smile and greet everyone so friendly. The hotel is in a great location easy walking distance to many attractions. Like the patio area for evening relaxing. Will be staying here again. July 13, 2015
Rated 2.0 out of 5.0 by Disappointed I stayed with the Holiday Inn Express Madison Square Garden last week and was very disappointed with our stay. When I arrived I was surprised to hear that the cost of parking my car was 65$ instead of 35$ as advertised on their website. Apparently, using their valet service and the fact that my car was an SUV equalled a charge of 65$! Even tho I kicked up a stink about the price of the parking, it was never mentioned to me, until I checked out that if I parked the car myself (across the street) it would only be 50$ and that the 35$ promo was a mistake on their website, a promo from last week and it should have been removed! They should have honoured the advertising and given me the promo or at the very least offered me to park it myself. Off to a poor start. The breakfast experience was less than ordinary, it was served in the lobby cafeteria style where everyone is pushing everyone like a pack of hungry prisoners and the quality was less than ordinary to say the least. I recommend having breakfast really early, like 6am to avoid the crowds. Pluses: The location is excellent, 3 blocks from Madison Square Garden. The coffee was good tho and accessible all day long. Needless to say, I travel almost every week for work, this was my first time trying this hotel and unless someone from Holiday Inn rings me to amend the charges for the parking, I will never travel with them again. Which is a pity as it's right next to my NYC office. July 13, 2015
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