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Rated 4.4 out of 5 by 668 reviewers.
Rated 5.0 out of 5.0 by Location Great experience here. close to shopping and Madison Square Garden. 16 November 2014
Rated 5.0 out of 5.0 by Great Choice for NYC Great location, close to subway, comfortable rooms and beds, very courteous staff and AWESOME breakfast choices. 15 November 2014
Rated 4.0 out of 5.0 by Surpassed my expectations I was greeted with a very friendly staff, a comfortable room, and close to where I needed to be. My room was quiet and clean. I was very satisfied! 13 November 2014
Rated 4.0 out of 5.0 by Keine Probleme alles Gut Der Titel sagt es. Man hat das bekommen was man erwarten durfte aber auch nicht unbedingt mehr. Leider war jedoch der Frühstücksraum sehr klein, so dass wenn viele Gäste dort waren man keinen Sitzplatz finden konnte. Das Personal war äusserst hilfsbereit und immer freundlich. Das ist positiv zu erwähnen. Allg. konnte man sogar in dem Zimmer in dem ich war, am Aufzugschacht, recht gut schlafen. Nur wenn man wach war konnte der Aufzug etwas nerven. Zudem könnte die allg. Ausstattung der Möbel aufgepeppt werden. Nicht falsch verstehen, das Mobiliar ist sauber und gut aber designtechn. nicht auf der Höhe. Hierbei handelt es sich aber nur um eine persönliche Meinung. 13 November 2014
Rated 3.0 out of 5.0 Small Room The room and bathroom were small. Some of the television stations broke up and froze, making them unwatchable. Breakfast area was very congested in the mornings. Did not get value for cost of room. Came back from being out all day and found the room had not been cleaned yet. Asked to get room cleaned by 2 p.m. for the remainder of the stay. Smokers stood outside front doors causing us to have to walk through the stench of cigarette smoke to exit the hotel. 13 November 2014
Rated 4.0 out of 5.0 by Pleasant stay at a very convenient location The hotel provides an excellent base for visiting New York. Self service breakfast is included which is a bonus. Room was slightly cramped for 3 of us, but well maintained and serviced, although the air conditioning unit was rather noisy. Didn't spend a lot of time in the room - mostly out sightseeing. Free wifi was welcome. Breakfast room busy at times, but manageable with good selection of food. Availability of tea and coffee from the breakfast room at any time was appreciated. Staff very helpful and friendly. Would recommend as a good base - if you want luxury you need to go elsewhere and probably pay a lot more! 13 November 2014
Rated 5.0 out of 5.0 by Great location, really responsive staff I was in town for a conference at Jacob Javits and so the location of the hotel was great, as well as being close to Penn Station. The rooms do not come with fridges and when I wrote the manager late at night, she responded almost immediately and the staff brought it within the hour. 12 November 2014
Rated 5.0 out of 5.0 by cleanliness Everything was clean. The coffee was excellent and consistent among all Holiday Inns. 11 November 2014
Rated 5.0 out of 5.0 by Very friendly welcome and room upgrade great location and comfortable quiet room. I was welcomed as a Platinum member and given a room upgrade and the usual goody bag. Good value for Manhattan. Did not use the complimentary breakfast so I cannot comment on its quality. I would recommend this hotel 10 November 2014
Rated 5.0 out of 5.0 by Clean, Convenient We had to make last minute travel plans and assumed we'd have to either stay at an inconvenient location or over pay, but were surprised to find this Holiday Inn Express location in MidTown. The staff was courteous, the room was clean and the price was right. What more can one say? 10 November 2014
Rated 5.0 out of 5.0 by Excellent service The HI Express MSG is a great place to stay with wonderful employees who really treat you well! 10 November 2014
Rated 5.0 out of 5.0 by Great hotel, great location! Not my first stay at the HIE, MSG and won't be my last....! It has everything you'd expect from the brand in a good location just off 7th. The rooms aren't big but they're bigger than most midtown hotels in the same price range and certainly well furnished, clean and comfortable. I was in a room on the 9th floor facing 29th street but didn't notice any noise whatsoever at night. Complimentary breakfast is great with a wide range of hot & cold options and the staff are fantastic - friendly and helpful....what more could you ask! All in all a very pleasant stay! 09 November 2014
Rated 4.0 out of 5.0 by Großartiger Service Wie immer, der Service war großartig und die Lage ist perfekt, um zu Fuß alle Teile der Stadt 08 November 2014
Rated 5.0 out of 5.0 by SO CLEAN AND FRIENDLY Please refer to my prior entry as I wrote SO much that I do not wish to write it all again! :) Thank you! 08 November 2014
Rated 5.0 out of 5.0 by Very Good Hotel Everything was perfect!! Comfortable beds, wonderful pillows, very good breakfast, fabulous 24 hours free coffee and water, very good location, friendly reception and very convenient baggage storage. I really recommend it! 08 November 2014
Rated 5.0 out of 5.0 by Great Service and convenient location The staff was great at this hotel. Very friendly and helpful. Room is small like all hotel rooms in NYC but very comfortable and clean. 06 November 2014
Rated 5.0 out of 5.0 by Great service and great hotel This was our second trip to New York in 3 years and our second stay at this hotel! We returned because of the great service and a great breakfast! We gather that a hotel breakfast in New York is a bit of a rarity, so this was an added bonus. The selection of food was excellent. The eating area got a bit crowded, but there was only one day out of 4 that we couldn't get seated. Coffee was available at all times which was much appreciated. Our rooms were clean and very comfortable and the beds were extremely comfortable! The staff on reception were polite and very helpful. Housekeeping staff did a great job also and always said hello when passing. The location is great, just a couple of blocks from Madison Square Gardens and Penn Station, and easy walking distance to the Empire State, Macys and Times Square. It was easy to get the subway to Lower Manhattan and to Central Park. I would definitely use the hotel on future trips and have already recommended it to a friend who is planning a visit next spring. 04 November 2014
Rated 5.0 out of 5.0 by Wonderfully clean and great breakfast selection Pleasantly surprised at the cleanliness of the entire hotel as well as the friendliness and politeness of the staff. The breakfast selection was incredible (hot and cold food selections). Thank you. Will definitely stay here again. 03 November 2014
Rated 5.0 out of 5.0 by Super Staff - Hosekeeping I really was thrilled at how easy - and responsive - housekeeping was when we left clothing in a drawer...one quick all after we go home - and within a couple of days - our clothing was returned. I offered to pay for the shipping - but was told not necessary. 03 November 2014
Rated 5.0 out of 5.0 by Great Hotel This is a great hotel - great location and superb staff. The hotel was very clean throughout and the breakfast choice was just right and replenished continually. Very easy to explore Manhattan from this hotel as it's in a superb location - short walk to the subway/rail at Madison and a nice stroll up to Times Square etc etc but just off the main street in a slightly quieter road! This hotel is a gem! 03 November 2014
Rated 4.0 out of 5.0 by Helpful staff and great service. From the begining all staff was very helpful and ready to help. Good clean rooms and good breakfast. Good location also. 02 November 2014
Rated 4.0 out of 5.0 by Nice room/horrible breakfast logistics Impossible to get coffee or food due to breakfast rooms is so anti user friendly. 31 October 2014
Rated 5.0 out of 5.0 First class service and staff A friend and I stayed at this hotel for our long weekend away in New York. It is centrally located and easy for us to get to whatever destination we wanted. Nothing was too much trouble for the staff here - whatever questions we asked or service we required it all came with a smile and gave us a feeling that we were valued as customers. The breakfast was good and offered a good choice. Rooms clean and well maintained. Would definitely stay here again. 31 October 2014
Rated 5.0 out of 5.0 by Everything was excellent Had a great stay at this hotel. The location was great, round the corner from Madison Square Gardens & Macey's. Time Square, Empire State Building & Rockerfeller Centre were in walking distance. Restaurants & shops just round the corner as was the bus stop for the hop on, hop off buses and the train station. Hotel breakfast was very nice but it did get busy down there but if you timed it right it was fine. Complementary tea/coffee all day/night in cafe area. Staff very friendly and helpful, beds very comfy and rooms clean. No street noise if you kept window closed and air con was available. Would definitely recommend this hotel. If I had to make a negative comment that would be that we had to use plastics cutlery and paper plates at breakfast and that by evening time the skimmed milk for the teas & coffees would be finished and not replaced until morning and the tea bags could have been an English brand. 30 October 2014
Rated 5.0 out of 5.0 by good night's sleep slept like a baby and awoke felling refreshed. Staff friendly and very helpful. Loved our stay here 29 October 2014
Rated 5.0 out of 5.0 by Convenient To Everything This hotel was a perfect place to stay for a couple of days added on to a week long cruise. The hotel was centrally located for a variety of activities we wanted to do and a great assortment of nearby restaurants. The staff was extremely helpful to make sure we did the most we could in a short time. The room was a good size and provided the most restful night of sleep we had all week. For a weekend getaway, this is the place we will keep in mind. 28 October 2014
Rated 2.0 out of 5.0 by That was a rust stain on the sheets I hope You can do better in the neighborhood. Only hotel I've ever stayed at that felt they need to call my room and check to see if it was okay. 28 October 2014
Rated 4.0 out of 5.0 by Quick Trip Nice room, if a little cramped. Desk gave us breakfast bags since we had an early train. 27 October 2014
Rated 4.0 out of 5.0 by Great location, cozy, I highly recommend this hotel to anyone who needs a nice getaway without sacrificing the comforts of home. This hotel has everything you need: great location, clean linens, clean bathroom, furniture in great condition. The one and only thing I wish I had available to my room was a refrigerator, other than that, the room was perfect. 24 October 2014
Rated 5.0 out of 5.0 by Great place to stay in NYC We spent 6 nights in this hotel. the staff were very friendly and extremely helpful. The breakfasts were fantastic and you could eat as much as you wanted which really set us up for the day. we hope to come back to NYC and would recommend anyone to stay at this hotel - we certainly will. 24 October 2014
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