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Rated 4.4 out of 5 by 714 reviewers.
Rated 1.0 out of 5.0 by Very Bad Experience My stay was overshadowed by unauthorised charges on my card by the hotel. The first charge left me with no money for 5 days while waiting for the hotel and bank to release the money back to me. After sorting that out the manager called me to advise they would be finalising my bill and charge my card a certain amount which they did, then after checking out 2 days later another charge of $300 was added to my card. I was told that they previously miscalculated how much they should have charged, so without calling me or emailing me to advise they were going to debit more money they went ahead and did it without the appropriate authorisation. Bad communication. I definitely would never stay at this hotel again and would not recommend it to anyone, it's not worth the hassle, wasting holiday time chasing up money the hotel feels the need to take without talking to guests first. Definitely not to the same standard of other Holiday Inn hotels I have stayed in and was expecting 23 December 2014
Rated 5.0 out of 5.0 by Reliable and Pleasant Great location, nice property, everything clean and in working order, pleasant and helpful staff, and breakfast on-site is such a nice plus. 21 December 2014
Rated 3.0 out of 5.0 by Good Service Good Customer Service. The location is not the best. Cab service in the front of the hotel could be better. I liked the breakfast concept. 19 December 2014
Rated 5.0 out of 5.0 by Great NY City experience We stayed at the Madison Square Garden Holiday Inn during our winter visit to NYC. It's proximity to Penn Station provided easy access to these Amtrak fans. The staff was fantastic. Everyone we encountered was pleasant, eager to please, and helpful in any way. With reasonable rates and value added services (free breakfast, free wifi, etc) the visit was a bargain. We will make this our NYC home on future visits. 19 December 2014
Rated 5.0 out of 5.0 by Express Check The best part of the stay was the interaction with the front desk. 18 December 2014
Rated 5.0 out of 5.0 by The Only Place to Stay in the City! Perfect location, close to Madison Square Gardens, Times Square, subway, walking distance to all museums, and sites to see in NYC! Clean, lovely decor and amazing night's sleep with the most comfortable bedding of any IHG hotel experiences we have enjoyed! Staff wonderful, friendly, professional and very helpful on how to navigate around the city. Located nears affordable places to eat, subways and so much to see within a short walk from the hotel! Great place to stay! 16 December 2014
Rated 4.0 out of 5.0 by Great Staff, but High Price for Small Room The staff is the saving grace of this property. Very attentive and professional. However for the price charged, the room is EXTREMELY small to small to even have a closet, instead a very small wooden cabinet for clothes that need to be hung up. Fixed mount TV does not allow for being able to watch while at the equally small desk. Air Conditioner runs very loud. However, is very conveniently located to all the attractions and/or transportation lines. Breakfast nice and free, as well as 24 coffee, tea available for free. Bed was very comfortable and towels were plush. I give a grudgingly yes as a recommendation. 16 December 2014
Rated 5.0 out of 5.0 by Wonderful Stay We were thoroughly satisfied with our stay at the Holiday Inn Express Madison Square Garden. Location was convenient to subway stops and several shopping venues. Rooms were spacious in comparison to other hotels at which we have stayed in NYC. Everything was very clean. Beds were comfortable. The breakfast was great and offered a wide selection of food. The staff was extremely friendly and helpful. Will definitely consider this hotel for future stays in NYC. 16 December 2014
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