Rated 4.6 out of 5 by 213
Rated 4.0 out of 5.0 by magdyh NYC Visit
Excellent location- room & bedding was very clean.
Front desk satff were very helpful & friendly
23 August 2014
Rated 5.0 out of 5.0 by Manny41 Great stay when in Manhattan
My wife and I stayed here for our anniversary. We were had tickets to a broadway show. Other hotels near the theater district are obscenely priced. This hotel is in the perfect location with affordable parking across the street. The room was immaculately clean and very quiet. The staff could not have been friendlier. I was also pleasantly surprised at the strength of the wifi in the room. Overall, a great place to stay when n the city.
23 August 2014
Rated 5.0 out of 5.0 by VTGirls Great Location
We loved staying here! The location is perfect, close to everything. The staff was wonderful. Our room was so comfortable and cozy. We especially enjoyed the outdoor patio area.
22 August 2014
Rated 4.0 out of 5.0 by WellTraveled202 Great Location / Comfortable Rooms
I recently stayed at this Holiday Inn Express for a work trip. The location is great - within walking distance to Penn Station and is close to various subway lines. Also, 6th Avenue is not a bad place to catch a taxi and the location is also within walking distance to Bryant Park, Times Square and Rockefeller Center.
The room was clean and had nice furnishings / bedding. A fresh scent greeted me when I walked into the room.
The only area of improvement I would recommend is the breakfast and lobby area. The "business center" is actually in the lobby so when I arrived, the lobby was fairly crowded with people checking out and also kids playing on the business center computers. It was a bit of a madhouse. I was there during the height of vacation season, so the occupants seemed to be mostly foreign tourists / families. As a business person, I somewhat felt out of place but so it goes.
I waited in line for about 7 minutes before someone could check me in. My room was ready early so I was able to get settled in, change and freshen up for my day of meetings. This was a bonus. When I returned at the end of the day, the lobby was much calmer.
The breakfast the next morning was also a bit of a madhouse due to all the tourists flooding into the dining area around the same time. There was a line for the 4 slot toaster and people were bumping into each other it seemed. The exterior of the hotel has tables but didn't really have a charming / professional feel to it as people were smoking outside. Not too classy.
Overall it was a pleasant stay for the price. They were able to hold my bags for the morning while I was in meetings. I would consider staying here again.
21 August 2014
Rated 5.0 out of 5.0 by bigdai711 Good place to stay in Manhattan
The price is reasonable for me since you really live in the center of Manhattan. The traffic is not a problem if you stay here.
The room size is okay. Since I'm just staying for night and not spending too much time in the hotel, I'm totally fine with that. The bed is comfortable and the bathroom is clean. I got pretty well 2 night sleep here.
For the breakfast, it's simple. You have some fruit, cereal, milk, yogurt, egg... Although it does not have a lot of choice, but I think it taste good. And you can still have good breakfast here to start your day.
The service at the counter is helpful and friendly. Check-in and check-out is fast.
Overall it's a very good experience.
21 August 2014
Rated 5.0 out of 5.0 by suz48 Great stay
We had a wonderful stay at this hotel. The front desk staff were very efficient and friendly and were able to help us with any questions we had. They also helped book our shuttle to the airport. The rooms were very modern and clean. Sure there was a little street noise, however you are in New York and it was a weekend. Places close to the hotel to eat were reasonably priced and had good food. Close to a lot of attractions, shopping, etc. I would definately stay here again . All the staff throughout the hotel were friendly as well. I like the fact you could sit in front of the hotel on the patio and eat, and watch the people go by. Very safe area, you can walk to anywhere from here.
20 August 2014
Rated 5.0 out of 5.0 by Christine from Oz Excellent Hotel all round
Really enjoyed staying at the Holiday Inn Express Herald Square. Staff especially Yarrisa, Chris the maintenance engineer, the female receptionist with glasses on Sunday morning (27/7) and Melissa added to the comfort of my stay. Breakfast was great and plentiful.
There is only a minor criticism in that I noticed the shower recess and room were not cleaned everyday. Paper cups were not replaced so I had to get them from the breakfast room. Despite this, the overall service and comfort of this hotel were excellent.
I certainly would recommend this hotel to my friends and would stay here again.
20 August 2014
Rated 3.0 out of 5.0 by Glendezza New York Hospitality
Great location for anyone driving into New York...you can get in and get out of Manhattan very easily. The hotel itself is in a great location but the rooms are a little tighter than normal, but it is New York.
The staff were cold and arrogant constantly speaking to me in a demeaning tone and actually made me feel like they weren't happy to assist me as a Platinum Member.
The only good thing I can say about the staff is a young gentleman at the front desk named Chris, I believe he worked the graveyard shift as he was there to help me at 5 in the morning. He is an upstanding young man and was the only worker who brought a smile to my face and made stay enjoyable. He should be a shinning example to his co-workers and should be recognized for his hard work, hospitality and inter-personal skills. Maybe he could give a work shop for the hooligans he has to work with.
My poor review for "staff and service" is no reflection of Chris, he would get 6 stars, but unfortunately he works in a hotel with unprofessional prima donna's.
19 August 2014