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Rated 4.5 out of 5 by 139 reviewers.
Rated 3.0 out of 5.0 by Flop....Guest Services..Elite Plat not recognized GSA Taylor was rude, don't even know how to talk to guest.... she don't know how to honor or respect Elite Plat Guest.... 28 February 2014
Rated 4.0 out of 5.0 by Birthday weekend This hotel is very centrally located. The rooms are on the smaller side, however, very well kept. The beds and pillows were very comfortable. We did not have the 'free' morning breakfast as it was done when we were ready to go out, so I cannot respond to that. Staff at front desk was friendly. Only down side is there are only two elevators for an 18 story hotel and when we arrived only one of the elevators was working and it seem to be very slow. I would definately recommend this hotel for location, bed comfort, and cleanliness. 26 February 2014
Rated 5.0 out of 5.0 by Not a good week to stay... My overall impression of the hotel was really positive however, there are certain little things that happen that tarnish the stay altogether. I was unfortunate in the sense that I made arrangements the same week that the New York Dance Troop was in town. The 30-50 (seemed like 100 ) teens that were running around made it a difficult situation especially with the noise on every floor. the worst of it was that these teens took over the breakfast area and made it difficult to get in and at least get a cup of coffee and absolutely impossible to get any type of breakfast. I know that it would be hard to do but you really should have a section that is specific to business travelers or Priority Club Members. Especially when you know that the hotel will be over run with kids. The staff was really great and I would recommend staying here just find out it they are going to have a group of kids in the hotel during your stay and then choose elsewhere. 24 February 2014
Rated 4.0 out of 5.0 by my stay at Holiday inn express 36th street in feb 2014 The hotel is very convenient to go anywhere in NYC. The rooms are very nice,small but has everything you need, as only really sleeping there. I wasnt told when i checked in that breakfast was included!!only found out on the last day!!! breakfast was very nice by the way. Also didn't know they had a small gym downstairs, which is ample for a quick workout. Would i recommend,yes, its well worth the money and very clean and new. Only downside is their are 2 lifts only and for 2 of the days only 1 lift worked, which meant long queues at each floor!! overall good experience. dave 23 February 2014
Rated 4.0 out of 5.0 by Exceptional staff Great location and the exceptional staff made it feel like I was staying at a boutique hotel. Macy's, Broadway and Madison Square Gardens all close by. Fan from the heater was really loud, and would've loved a bit more water pressure in the shower, but otherwise a great choice, and good value. 16 February 2014
Rated 4.0 out of 5.0 by Nice Staff Service I arrived very early in NYC ,I was wondering if I would be accepted to check in by then,the reception said ok! It was really a very nice voice to me,as you know,I was extremely tired,sleepy after a long flight . Thanks a lot! 12 February 2014
Rated 5.0 out of 5.0 by Friendly Staff My husband is an IGH member and was able to use points for 2 nights and pay for 2 nights so I could have a girls weekend with my sister and niece. The rooms are very clean and comfortable and staff were extremely helpful. One of the greatest assets of this hotel is the location. It is so close to everything NY has to offer. This hotel will be added to my favorite place to stay in NY 10 February 2014
Rated 5.0 out of 5.0 by Comfortable bed great view and great service Comfortable bed great view and great service. I'll be back! 09 February 2014
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