Rated 4.6 out of 5 by 182
Rated 5.0 out of 5.0 by xtmai Great service
I recommended this hotel for visiting NYC.
20 July 2014
Rated 1.0 out of 5.0 by chrystne Not as promised; disappointing
My daughter and I stayed here for a whirlwind NYC trip of Broadway shows and sightseeing. From looking at all the other reviews, I was encouraged. We were sorely disappointed. I reserved TWO beds, and we got one king bed. For 2 days I tried to get two beds. They kept saying "maybe tomorrow". On the 3rd morning I checked again and this time I was told 'we will have to charge you $50 more a night for two beds'. I was NOT told that at check in or the other times I asked for two beds. We were stuck. I am pretty sure our room was NEVER vacuumed. I purposely left a piece of small, white paper on the carpet and after 4 days it was still there. My bare feet were full of long, black hair and dust #my hair is blonde as is my daughter's#. I'm a priority card holder and other HI's have treated me well. This one is a huge disappointment. I would never stay here again.
18 July 2014
Rated 5.0 out of 5.0 by PGE762 One of the best I stayed in
In the past month, I have stayed in three separate IHG properties, this was by far superior to the others. Congratulations to the entire staff!
16 July 2014
Rated 5.0 out of 5.0 by S.Will HIE Short Stay
The stay was comfortable. I felt the staff was helpful. The room was clean.
15 July 2014
Rated 5.0 out of 5.0 by chevy94 Convenient
My family and I were pleased with our choice of this location. It was convenient for our plans and we all were comfortable with the amenities provided. We were impressed by the friendly staff at check-in time.
15 July 2014
Rated 5.0 out of 5.0 by 1Great great location, great room, great stay
On a girls weekend with my Mom and sister we stayed at this great property. We arrived at the hotel around lunchtime, and while our room was not ready Omar and his staff started our visit with great customer service. Omar not only offered to store our luggage so we could sight see, but also called us once the room was ready for our check-in. Since we had mentioned when booking the room that we were in town for my Mom's birthday, we arrived in the room to a great birthday card for our Mom and treats for us from the staff. We stayed in a deluxe suite on the 2nd floor. We were worried about street noise, but rarely heard any. The benefit of being on the 2nd floor was that we didn't have to take the elevator to our room, but could easily access it via the stairs. The deluxe suite offered more room than a standard NYC hotel, which was nice when 3 adult women were trying to get ready for the day (or dinner). The staff was helpful with dinner and sightseeing recommendations. The hotel is located close to many of the major subway lines, making the city very accessible. We will be back for our next NYC visit.
13 July 2014
Rated 5.0 out of 5.0 by scoobydrea Needed a place to stay
The hotel and room were great. I live in the city but my apartment was out of commission so I needed to quickly book a room. Availability was an option. The only thing that I wasn't overly excited about was the breakfast. I wish they had more options for non-meat eaters.
13 July 2014
Rated 5.0 out of 5.0 by Julie38 Gladly recommend!
Great location, very clean, great breakfast, very helpful and friendly staff!
03 July 2014