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Rated 4.5 out of 5 by 552 reviewers.
Rated 3.0 out of 5.0 by Great Location, but... I will start by saying, the location of this HIE is awesome. A great place from which to explore Manhattan. I did not have a chance to try the breakfast, so I cannot comment on that. The room was an ok size, but more importantly, it was clean and comfortable. Now, on to the bad stuff. I am not pretentious, at least I try not to be, but not being greeted as an IHG Rewards member, acknowledging my status or thanking me for my loyalty; especially when there are other, less expensive hotel offerings in Manhattan, is a serious oversight. The check-in process consisted of: hello, welcome to the HIE Times Sq South, my name, would you like water, breakfast is served from 6:30a-9:30a, there is a 24-hour fitness center, here is your room key. To top it off, when I got to the room, neither of the two keys I was given would unlock the door, so back downstairs I went. Now, this situation could have been a second opportunity to acknowledge my being a member of IHG Rewards or thanking my for loyalty. No, simply asked did I need two keys, reprogramming one of the keys and handing it to me. Oh well, for me, this HIE will not be my first choice when visiting NYC, which is quite often. November 17, 2015
Rated 5.0 out of 5.0 by ottima posizione e staff molto professionale La posizione e' ottima, praticamente attaccato all'Empire state building. Personale molto professionale, colazione buona ed lo staff riforniva costantemente le vivande esaurite. Struttura di buon livello nel complesso. November 17, 2015
Rated 5.0 out of 5.0 by Girls Weekend in NYC Awesome location and staff! I entered the city on a church fundraiser trip that was organized between the church personnel and the hotel staff. Very well done. Pricing was reasonable and all of our needs were met. The hotel staff even helped us find transportation to Pier 81 for our dinner cruise. What a great location for exploring NYC. I will be back! November 16, 2015
Rated 5.0 out of 5.0 by Great location and accomodations Since this was our first trip to New York City, we were a little nervous about our accommodations. The location was ideal for everything we wanted to see, in each direction. We were far enough away from Times Square for low noise level. The staff was courteous, accommodating and friendly. Would definitely consider staying here again! November 16, 2015
Rated 5.0 out of 5.0 by Great property! This is a wonderful facility, very convenient and accessible to Broadway, Penn Station, great restaurants and very quiet. November 12, 2015
Rated 5.0 out of 5.0 by Location, location, location Excellent front desk staff, comfort room, great location, and breakfast included!! November 10, 2015
Rated 4.0 out of 5.0 by Amazing Experience Team was great. We enjoyed our stay. Only concern was the elevator. We were on the 18th floor and with only two elevators for staff and guests it did take some time to leave the hotel. November 10, 2015
Rated 5.0 out of 5.0 by Great place to stay I traveled with a group of 37 women for a girls weekend in NYC. Melissa was great to work with in reserving a block of rooms. The hotel was centrally located in the city and the staff were great at providing directions. Will stay here again! November 9, 2015
  • 2015-11-24 T11:57:45.740-06:00
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