Rated 4.3 out of 5 by 290
Rated 3.0 out of 5.0 by pitina good location
The hotel has a really good location, rooms are small (i guess this is a common characteristic for all hotels in Manhattan) but they are well/new furnished. Bathrooms are small too but new.
27 October 2012
Rated 5.0 out of 5.0 by WEST10019ROADSTER LARGE MODERN ROOMS AND FRIENDLY STAFF
HOTEL IS VERY NICELY MAINTAINED, GREAT STAFF, GOOD SIZE ROOMS FOR NYC. ONLY DRAW BACK IS IT OFFERS NO AMENITIES AT ALL. NOTHING FOR BREAKFAST , COCKTAIL HOUR OR ROOM EXTRA. ONLY A BOTTLE OF WATER.
27 October 2012
Rated 4.0 out of 5.0 by CKlady Very Clean and Quiet
Enjoyable stay. Very clean & quiet, peaceful. I forgot I was in a hotel. The bedding & bed was lovely. Bathroom was great! large & nice stand up shower. Very convenient for downtown New York. The staff was super friendly and addressed any questions and or requests. The staff was dressed appropriately, clean and they had manners. Internet was good.
25 October 2012
Rated 5.0 out of 5.0 by katunes Spacious room in NYC
The room was a nice size and very clean. Overall excellent experience.
24 October 2012
Rated 5.0 out of 5.0 by Sisters CLEAN AND COMFY with GREAT location!!
This is the second visit to this Holiday Inn, and I highly recommend it! The desk staff were friendly and helpful. I was able to check in early to a VERY clean room. After a day of shopping, it was easy to relax in the comfortable bed. There is a great black out shade, so light and noise were not problems. It's a great location a few blocks of Penn Station and Macy's Herald Square. I'm already planning my next stay!
22 October 2012
Rated 4.0 out of 5.0 by HBOREALTY good location towels on the downside
While this location gives you many options....the parking is one street away and the actual street the hotel is on can be very dirty. staff seemed attentive however it did not seem like more than three people ran the hotel.
Dont expect a view since rooms do face the side of other buildings.
Shopping can be aplus because the whole sale perfumne district is just around the corner.
Overall an average stay.
17 October 2012
Rated 5.0 out of 5.0 by rowland67 great location, new and clean, super wonderful staff.
great location, new and clean, super wonderful staff.
15 October 2012
Rated 5.0 out of 5.0 by cshablom Excellent Staff and Very Clean
The Staff were outstanding, very friendly and helpful. We ordered room service and the meal was delivered in a timely manner. The rooms were very clean, the rooms were a little small, but hey this is New York City "Prime Space".
13 October 2012
Rated 5.0 out of 5.0 by Sheena Location, Comfort and Value are Excellent
I would HIGHLY recommend this hotel on your next trip to New York. The location was very convenient. I requested a high floor and was very happy with the view of the Empire State Building. My room was equipped with a refrigerator and microwave. Everything was new and spacious and exceeded my expectations. There were LOTS of outlets as I was concerned about getting ready. This trip included me, my mom and my 2 girls and you can imagine getting ready all at the same time...outlets were important. The beds were the most comfortable beds I have ever experienced in a hotel. The pillows were labeled with ribbons indicating firm and soft. We LOVED the bed and the pillows...so much that we would like to purchase. You'll love it! The bathroom was nice and I especially liked the shower floor which appeared to have leather looking flooring. No time for TV but was nice size. The staff were very helpful during our stay providing directions and advice. You will not be disappointed.
12 October 2012
Rated 5.0 out of 5.0 by west10019 Friendly Staff and spacious rooms
I was upgraded to the king suite, as platinum member, and the room is great . Very spacious, clean and quiet. The staff does there best to always offer an upgd if avail, or offers the best rooms if alread booked. Friendly and helpful staff. One draw back to this hotel is breakfast is NOT included and sometimes a wait for the cleaning staff . But otherwise its a great property.
10 October 2012
Rated 5.0 out of 5.0 by DavidNesbitt Couldn't have asked for more
Stayed here for 9 nights with my partner and parents. We all loved this hotel and can honestly say that because of the staff and location it made our trip. Would stay here again in a heartbeat!!! Loved it!!
09 October 2012
Rated 4.0 out of 5.0 by sefton Central Location For NYC Visit
Visiting to attend a pro football game and to tour the city with my brother. Liked that it was within walking distance of Penn Station and Herald Square subway station. Of course, plenty of places nearby to eat and to take walking tours. Seemed to be reasonably priced for the area. Friendly staff. Clean rooms with comfortable beds. Overall, a pleasant experience.
08 October 2012
Rated 5.0 out of 5.0 by Nenevol Great Location
Great location - we were able to walk everywhere we wanted to go, even Times Square. 3 blocks from Macy's. From our room we had a great view of the Empire State Building all lit up at night. Good food at restaurant. We were 100% pleased with our stay.
08 October 2012
Rated 5.0 out of 5.0 by LorraineG Comfortable and Great Location
We had a great time at Holiday Inn Midtown 31st Street - room was comfortable and had everything we needed including free wifi. Location was great and would definitely stay there again next time we're in New York.
08 October 2012
Rated 5.0 out of 5.0 by GoBadgersMO Clean comfort
Super comfortable, quiet room in a great location near Penn Station.
The room is a little small if traveling with family or with lots of luggage. It's ideal for a business traveler for a trip of up to 1 week or a couple for 4 or 5 days. The bed is great. Everything is clean and modern. Internet works well. Very good selection of TV channels. (Includes Comedy Channel; We only stay at hotels that feature it.)
Staff is knowledgeable, friendly and go out of their way to be helpful. Special kudos to Katie at front desk and the concierge, who is not above helping with luggage if a bellman is not immediately available.
The gym is great and machines are consistently available.
Other than a few extra square feet and slightly more closet space, couldn't ask for more.
01 October 2012
Rated 5.0 out of 5.0 Great new choice for Midtown
Helpful staff, good info on local eats, breakfast was very good. Room was immaculate and quiet!
24 September 2012
Rated 5.0 out of 5.0 by GreenTeam2012 Great experience
Conveniently located in midtown and a great value for all of the amenities. The rooms and bathrooms were very neat, clean and had a bit of luxury. Had a good view of Manhattan from my window as well (top floor). Parking nearby which is also good. I would stay here again!
24 September 2012
Rated 5.0 out of 5.0 by kmcireland Superb central NYC hotel
A brilliant hotel right in the centre of NYC. Rooms are spacious, clean, modern with great bathroom. We were very well looked after and could not believe how quiet it was in the hotel at night. Highly recommend this hotel.
23 September 2012
Rated 5.0 out of 5.0 by ToniSuz So Peaceful, yet in the middle of everything
Loved our room. Did have some problems--shower handle workings had to be repaired while we were there as we had little pressure. Also, needed extra pillows and were told for two days in a row by the desk that there weren't any. However, a quick trip to the housekeeping office netted us the pillows we needed.
The room was wonderful, mattress amazing, loved the decore. Very warm staff. Will stay here again.
21 September 2012
Rated 5.0 out of 5.0 by DLHJ Overnight Getaway
We've been doing an overnight in Manhattan for several years now and usually staying closer to Central Park. Took a chance on the new Midtown 31St location and loved it. Intimate feeling from the moment we checked in (early check-in was nice too). Room was tastefully decorated with a comfortable King bed and completely up-to-date bathroom including a floor to ceiling shower with ample room. Our room was also completely quiet, which is a rare treat in Manhattan!
Rather than seek out a deli for breakfast we hit the restaurant and was favorably impressed with the menu and quality of the food. Pricing was also attractive and on par with local resto's.
We'll be back next year.
18 September 2012
Rated 4.0 out of 5.0 by Maxx92 Great Staff Make Life Easy
My Wife & I enjoyed our stay here immensely due to the good humor and helpfulness of the staff. Our weekend in NYC was made all that more relaxing by the reception we got and the answers to our numerous questions.
15 September 2012
Rated 5.0 out of 5.0 by Dion Location was excellent
The location of the stay was excellent. One block away from Korean street where we really enjoyed the food, Macy, and the empire state building all close. The building and room comfort was very nice and the staff and service was outstanding. We spend three days in New York and the trip was better than I planned for. Look forward to staying at this hotel again. The outside chairs were really nice to relax in after a long day of walking. Thanks
11 September 2012
Rated 2.0 out of 5.0 by BGSU Inconsistent cooling
The cooling thermostat did not work properly, thus the room temperature was inconsistent throughout the day. First reporting to the desk resulted in no working staff who had been trained in servicing the temperature system. I was advised there were no other rooms available. Second reported occurrance resulted in a trained staff member who was able to reset the cooling system, however, the system malfunctioned at a later point that evening. Reported these occurrances to the desk attendant upon checkout, who noted the issue and made no further attempt to retify the situation. I will not book any future stays at this Holiday Inn.
09 September 2012
Rated 5.0 out of 5.0 by bmd123 Great find
We found this at the last minute when our plane was delayed and we got into manhattan at 1am. Check in was easy and after 25 hours of travel it was such a nice surprise to find a hotel in such a perfect location at a very affordable price. The bed was very comfy and the bathroom clean and spacious. The room was a little small but it's NYC and it exceeded all our expectations
06 September 2012
Rated 5.0 out of 5.0 by Skifast New & Stylish
Rooms are new and very stylish. Have stayed there 3 times in 5 months. Great beds and pillows, beautiful bathrooms!
06 September 2012
Rated 5.0 out of 5.0 by Heather02 Excellent Service and Comfortable
My stay at this hotel was much better than I had expected. The location was excellent as was the staff. They greeted me every time I came back to the hotel and were very helpful in my transportation suggestions/needs. I have stayed in other NY hotels and this one was a little roomier than most. Very nice and clean bathroom. Windows seemed to keep out a lot of the noise that I have experienced staying at other hotels. Beds were comfortable and they gave you the choice of firm or soft pillows. When returning to NY, I will definetly try to book again at this hotel.
01 September 2012
Rated 1.0 out of 5.0 by JackUK Very painful experience
Well this is one of the worst experiences I have had at a hotel. The trip was for buisness and as such I did not pay for it myself however if I had I honestly think they would have had to call security as I would have totally lost it with them.
I will list the issues experienced here one by one and then I will copy in the reply from the general manager. I personally believe that when you work in the service industry most people have a shelf life, there is only so much that most individuals can take from the public before they become bitter and unable to respond in a companionate or service worthy way. The general manager of this establishment has in my view most certainly exceeded his shelf life several times over.
1) I contacted the hotel via phone a month before my stay and asked when I had to inform them if I had to leave a day early i.e. cutting short my stay by one day. My reservation was a fully flexible (most expensive rate) one and as such I could do this. The reception informed me that I could do this at check in. I duly did this when I checked in only to be told at check out that I had to pay for full stay due to the fact they had a 48 hour cancellation policy and my check in had been within the 48 hours. I was told that there was nothing they could do and that was that.
2) Even though this is a brand new hotel the bedroom door did not fully fit the door frame making the seal round the door frame useless. This made the noise from the corridor very obvious as well as making the bedroom door rattle each time a door in the corridor slammed as it did not fit snugly in the frame. This issue was highlighted to the manger and engineering staff and there was no question in my mind that the door did not fit as you could plainly see through the crack at some points along the door. The fact that the door closure systems on each bedroom door did not slow the door down when it hit the frame caused every bedroom door to slam.
3) The air-conditioning did not work correctly and was fixed the next day when the units internal thermostat was freed from tape that was preventing it from picking up the ambient temperature. This is what the engineering person said not my own "guess".
Below is the reply I got back from the general manager to my above complaints, I have removed only one bit which was related to PCR points otherwise the email is as is. Below it is my reply back. There was no reply back from them to my reply.
"I will try to address each issue individually. So, let me start by saying that the reservation you made was indeed for 2 nights. It was made through the IHG reservation centre. Whether or not you called the hotel I cannot confirm as there are no notes in our records and we always write comments to confirm any conversations with our guests. Your reservation allowed you to stay over on Saturday, so possibly the person you spoke to said that since it was to stay over there would not be a problem with your leaving at whatever time you liked on Saturday and up to noon on Sunday. Our cancellation policy is that anything within 48 hours of arrival will be charged, especially those on the same day. Having said that, your charge for Saturday night is legitimate.
As for the room noise, as in every hotel, there is no way for the hotel personnel to control what other guests do, as you stated they were slamming doors. If so, you did not mention that you called down to the front desk to report this, as we have a security staff on hand to deal with these types of issues. Our Engineering staff, Housekeeping staff and I personally went to your guest room and quite honestly the door was working in fine order. There are security measures which must be taken, as I told you, that have the door automatically close for safety and security purposes. The gap between the door was minute and would not cause an overdue amount of noise to permeate into your room. Our Engineering staff and both you and I checked the door and found nothing wrong. The door secures by itself, as it should, latches and does not rattle. Also, as I explained, for fire safety reasons and security purposes, the door to the stairwell, as you pointed out, closes differently due to having a different fire rating, a different locking mechanism and closing procedures, so it is not the same as a guest room door.
As for the air conditioner issue. Again, Engineering went up to your guest room and checked it out and found nothing wrong, as you said when I met with you in your room. And, you also told me that it was not an issue, so I took you at word at that time.
To accuse our staff of lying is not appropriate as we did nothing but handle your requests with dignity and respect. We hold ourselves to a very high standard, as does IHG with their standards and policies. I apologize if there was confusion concerning the checkout situation and date of departure, but the hotel staff did everything possible to handle it properly. Thank you for staying with us."
"My your email does baffle me. I highlight genuine problems and instead of listening and trying to see how you can change your service for the better you belittle and dismiss what I say.
You did not stay in the room I stayed in so you have no way of knowing how much the door does or does not rattle when the other doors slam, you also have no way of knowing how bad the gap is at letting the noise into the room as again you have not slept in it. As for the air con, if you bother to talk to your technician who fixed it (I took the time to ask him and understand what the problem was) he will tell you that there was indeed a problem with the air con in that room and it was due to the sensor inside the unit being wrapped too far along with tape preventing it from picking up the correct temperature. The fix was easy as it was to remove the tape which was most likely there when the unit was installed as this is a new hotel.
You are not only dismissing what i am telling you but also essentially saying that I am fanciful or a down right making things up. This I find highly insulting. As for the fact that you say that I am accusing your staff of lying if you read my email again I said if "felt that I had been lied to", that is exactly how I felt. Now if your staff were not out to intentionally mislead me and was all due to unfortunate errors then obviously my feeling was incorrect. However that still does not negate the fact that your staff incorrectly informed me of what the adjustment policy was over the phone. Honestly I don't know why I am bothering to even write to you as the bill is being paid through my work expenses so it not in any way affecting me financially. What I think does rile me and is spurring me on is your obvious inability to see that my complaints are valid and that the way they were handled by your staff and now by yourself was poor at best.
Your email reply does however give an insight on your way of thinking when it comes to dealing with customer complaints and is not surprising that your staff follow your lead as their manager.
I am in no way interested in receiving the points, they were not what I was trying to highlight here so please cancel whatever you may or may not be sending over.
I will be sending this whole conversation to priority club as I think they have the right to know how complaints are being dealt with by the general manger of this establishment.
Quite honestly this is the worst interaction I have had with a hotel general manger to date, even the overflowing toilet in one of your Singapore hotels did not result in me writing a complaint letter. It is likely that this is due to the fact that issue was dealt with swiftly, courteously and with sensitivity, something that has been sorely lacking in any of the exchanges I have had with you. "
So to sum everything up; If you end up having a room that has a working air con and a door that fits its frame and you do not trust what you are told by reception prior to your arrival as well as making sure you never have any other problems or have to interact with the general manager then you will have a perfectly acceptable stay. The hotel is new and the rooms are comfortable and so are the beds. If you are unfortunate enough to not have this perfect experience then you are likely to have a very painful experience.
05 August 2012
Rated 5.0 out of 5.0 by Diane Great, great, great in all ways!
Excellent hotel, plush, comfy, beautiful rooms with impeccable service. Great location. Highly recommend!
23 July 2012
Rated 4.0 out of 5.0 by NJDK Comfortable and Nice
Very nice and plesant stay at a nice hotel in a good area
22 July 2012
Rated 5.0 out of 5.0 by KLMMD11 awesome
hotel was outstanding, rooms were good size, extremely clean and comfortable. beds were so comfy after a long days walk! We were able to check-in and get rooms after early morning flights, we were unpacked before 1030a!!!!!!!
only negative was the restaurant - the waiter was overwhelmed, the service was worse and the food was not prepared correctly and came out looking like someone in the kitchen sampled it before bring it to our table. I would use caution eating here but would not think twice about using this hotel again, it was very suitable for our needs and the location was great!
Also it was only 15 mins to LGA on a Sunday afternoon!!!!!
14 July 2012