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Rated 4.2 out of 5 by 928 reviewers.
Rated 4.0 out of 5.0 Pleasantly Surprised Arrived early evening. Check in was pleasant. 2 small elevators, serves 35 floors, and 6 rooms per floor. Quite busy at breakfast hours, and check out time. If needing to get luggage downstairs, plan on waiting for an elevator. Husband and I had to go separately, and I waited for 15 minutes to SQUEEZE in with luggage. Rooms are quite small in comparison to other HIExpress we've stayed in. Stayed on back side of hotel, so it was much quieter. The concierge desk was extremely helpful. Arranged our transportation from Newark to the hotel with meet and greet. It went smoothly. There is an Irish pub just down the street. Good food and drink. Yes, we would stay again. October 7, 2015
Rated 4.0 out of 5.0 by Comfortable bed and great service. Nice exterior, efficient check in. I forgot my Iphone charger at another hotel, the front desk lady lent me her own charger and did not want me to leave $10 deposit. It was so helpful. I really appreciate that. But The breakfast was too simple. October 7, 2015
Rated 4.0 out of 5.0 by Ok Long wait for elevators and breakfast, not enough seating at breakfast. Room thermostat was set to run AC at 65 degrees when I entered. Seemed very wasteful. Nice enough room, decent breakfast. October 2, 2015
Rated 5.0 out of 5.0 by Excellent Value for Location Near Times Square Aside from the excellent value for this hotel's location near Times Square, the exceptional customer service provided by all hotel staff we met made our stay most enjoyable. October 1, 2015
Rated 4.0 out of 5.0 by The room is overpriced but so is everything else in NYC The stay was OK .............................................................. September 29, 2015
Rated 4.0 out of 5.0 by Convenience place Very convenient to Time Square and everything around. Room is a little small but I guess it's common for this area. Enjoyed it and definitely will come again. September 29, 2015
Rated 4.0 out of 5.0 by Great Service I regularly stay at this hotel twice a month. The service is outstanding. When I arrive in the evening usually Katherine of Kathy checks me in and I receive VIP treatment and service. They make sure I have the best accommodations available as a Platinum Elite customer. I will be working in New York for the remainder of the year and will definitely be staying where I'm treated well, Holiday Inn Times Square. September 28, 2015
Rated 5.0 out of 5.0 by Your Home in New York – Highly recommended We came back to this hotel after successful stay 2 years ago. The location is great – close to Time Square and everything, friendly staff at the reception. The room was small but very convenient. The elevator was slow, and the restaurant was small and full. The staff at the restaurant did its best to bring more food all the time. The menu is the standard Holiday Inn Express breakfast, no vegetables, nothing healthy, just cereals, cinnamon rolls, sausage and omelet with cedar chesses. Of course the bagels, muffins and toasts did not contribute to our diet. In general the experience was good. I was welcome as ELITE member and got the amenity points without any issues, the reception girls have organized a trolley for me to carry all the packages what came in the mail, and the taste from this stay was good as usual. Highly recommended! September 28, 2015
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