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Rated 4.2 out of 5 by 535 reviewers.
Rated 4.0 out of 5.0 by Al Location is good, free breakfast and wifi is good, attitudes of staff was good, generally you are getting what you paid for, cons: rooms are small and dirty, but ok 06 August 2014
Rated 5.0 out of 5.0 by Comfortable and Clean I would recommend staying at the Holiday Inn Express NYC Times Square. It's comfortable, clean and the hotel personnel were friendly. I was there for 2 weeks on business and housekeeping did a nice job when I wanted the room cleaned a couple of times each week. 06 August 2014
Rated 2.0 out of 5.0 Overall Very unclean location. Small rooms with hardly any space to move around. Location is ok, but surroundings are extremely unclean. Some of the breakfast items missing. Very tiny jam-packed hotel. Not recommended. 05 August 2014
Rated 5.0 out of 5.0 by Awesome Experience My stay at the Hoiday Inn Express on 39th and Broadway for fantastic!!! It is in close proximity to all the excitement in NYC. It is two blocks from Port Authority the Bus terminal and 42nd 05 August 2014
Rated 5.0 out of 5.0 by Great hotel Room and bathroom were very clean. Staff was friendly and helpful. Bed was comfortable. Breakfast was better than most hotels. Breakfast area was accommodating. Location good. 03 August 2014
Rated 4.0 out of 5.0 by Overall Very Good Experience Everything was pretty much what I come to expect from Holiday Inn Express. My stay was good and the value was very good. The one area that was a little disappointing is that my room had a musty smell to it. The smell disapated a little when I got the room temperature down to 70 degrees but it never went away completely. I did not complain to the front desk as I got used to the smell after a little while in the room. Each day I returned, however, I had the smell to deal with all over again. 03 August 2014
Rated 5.0 out of 5.0 by great service and accommodations! Thoroughly enjoyed our stay at the HIE. We saw 2 Broadway shows and ate out at reccomended restaurants by the hotel staff. The employees were extremely friendly and accommodating for all our needs. The guest room was very comfortable and had everything we could want. We appreciated having a full American breakfast provided by the hotel as well. 02 August 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Staff was wonderful. The activities director was a huge help to make our trip more enjoyable. 31 July 2014
Rated 2.0 out of 5.0 by Poor service I was disappointed in the service especially with the front desk at check in. We have stayed at other Holiday Inn's in New York and were not treated so abruptly. 31 July 2014
Rated 5.0 out of 5.0 by Comfortable, clean and great service I would recommend staying at the Holiday Inn Express NYC Times Square! It's comfortable, clean and they have great service PLUS it's close to anything you might want to go to in Times Square! 31 July 2014
Rated 3.0 out of 5.0 by Small Guest room Guest room is too small unexpectedly, the bathroom is small and even not much surface space for putting the personal bathing items 30 July 2014
Rated 3.0 out of 5.0 by Times Square Holiday Inn Express Rooms are VERY small. Almost claustophobic. Close to Times Square. Breakfast is descent and front desk are very nice. 30 July 2014
Rated 5.0 out of 5.0 by Excellent Stay I would recommend this hotel when in New York. The staff was excellent. Easy check in and check out. The room was not huge but was very adequate for sleeping and doing some computor work. 30 July 2014
Rated 4.0 out of 5.0 by Good Value, Great Location Sadly, my Platinum Elite status was not immediately recognized by this hotel. I was not offered any of the perks or amenities that IHG states one should receive. That being said, I like staying at Holiday Inn Express hotels because of the free Wi-Fi and breakfast, but also because you know that you will get a good value for your money. This particular location was no different. The room, while small (typical for NYC), was accommodating, clean and in good repair. Their are only 6 rooms per floor in this hotel, but that is because it is narrow. The elevators were fast and there was never a lengthy wait. The breakfast was good and fresh, but the eating area was very tight. Holiday Inn did what they could with the space, but I was glad they provided disposable trays so that I could take my breakfast back to my room easily. The hotel location is great! Steps from the Port Authority bus terminal, Times Square and subway lines. All this, without being subject to all the noise. My room was in the back of the hotel, on the 14th floor, so I don't know if there was more noise in the front. But based on what I could tell when entering/exiting the hotel, there didn't seem to be excessive street noise (beyond typical Manhattan drone). Would I stay here again? Yes, in a heartbeat! 30 July 2014
Rated 5.0 out of 5.0 by Good place Nice place. BUT make sure you go for breakfast EARLY! Breakfast area is very small AND It gets very crowd. 29 July 2014
Rated 5.0 out of 5.0 by Great place to stay Near Times Square. Very friendly helpful staff. Comfy bed. Clean room and bathroom. Good price. Would return again. 29 July 2014
Rated 5.0 out of 5.0 by great experience I found a clean room, excelent breakfast and a goor service attitude. Very close to times square. I fully recomend it for any leisure or business visit. 29 July 2014
Rated 4.0 out of 5.0 by Good location The hotel is in a good location and the front desk staff were very helpful, including the concierge. In my opinion the breakfast area of the hotel was way too small to accommodate the amount of guests in the hotel. I found myself practically tripping over people just to try to get a piece of toast. Seating was at a premium to the point that I left my bag at the table when I went to get some food only to find that someone had taken the chair while I was gone. I like my room to be cold and the air con in this hotel worked well. 28 July 2014
Rated 4.0 out of 5.0 by Visit NYC My wife and I included a quick visit to NYC among our various vacation experiences including Washington DC and Philadelphia. The staff at the NYC Holliday Inn Express helped us navigate our short visit to NYC. 28 July 2014
Rated 4.0 out of 5.0 by Very helpful staff comfy bed Good staff helpfull and very polite beds comfy not far from food or drink or the main place ! great showers I'd stay again ! 25 July 2014
Rated 5.0 out of 5.0 by Holiday Inn I had a great stay and interacted with very friendly staff. The rooms were clean but a little small. We were assigned a room with only one king bed and there were 3 of us but it is NYC, right?!?!?! 24 July 2014
Rated 5.0 out of 5.0 by Concierge Concierge extremely helpful and informative, especially to someone cramming a lot into a short weekend vacation. Recommened and made reservations for dinner on short notice, information on cabs, travel to and from airport, and local conveniences all on target. Made the trip much better. 23 July 2014
Rated 5.0 out of 5.0 Buen hotel y servicio Muy buena pedisposicion del personal, la abundancia del desayuno y la posibilidad de llevarlo a la habitacion. La disponibilida de cafe/te/agua en el comedor en forma continua 21 July 2014
Rated 2.0 out of 5.0 by Don't trust the Bell Boy's Out of the 4 times I turned in my luggage to the Bell Boy. 2 times my bags were not accounted for Eventhough I have them all my bagge tickets. After checking out and arriving at the airport. I noticed a bag missing, again. Went back to the hotel and picked up after a conversation with the manager. If I must say, Customer Service was not what I expected. The mistake was noted on my end but was very unsatitsfied with the lack of attention that was provided. You stay at this location, count your bags at all times....:( 21 July 2014
Rated 4.0 out of 5.0 by comfortable bed and pillows after an exhausting day sightseeing it was great to relax and put your head on those comfortable pillows. at breakfast the staff went out of their way to seat us and make sure we had everything we needed. 19 July 2014
Rated 4.0 out of 5.0 by value for money centrally located to reach by public transport from Air Port, main business district all at walking distance and easy to locate 16 July 2014
Rated 5.0 out of 5.0 Comfortable great service This hotel is in the convenient location, the service is great. 14 July 2014
Rated 3.0 out of 5.0 by City v. Country The staff at this hotel was not quite as warm and fuzzy as staff at others we've stayed at in the country. I guess it's the NYC culture v. country-fied folk. Other than that, the hotel was a great place to stay. 13 July 2014
Rated 5.0 out of 5.0 by Overall Stay This HI Express was fantastic and located in the right area in close poximity to some of NY best locations 12 July 2014
Rated 4.0 out of 5.0 by Average overall, good customer service Was an okay place. Breakfast very poor. Beds generally comfortable. Customer service great and very helpful. 11 July 2014
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