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Rated 4.2 out of 5 by 976 reviewers.
Rated 5.0 out of 5.0 by Great Stay in The Midst of All Action Very happy to book here. Having fresh breakfast before leaving the hotel was awesome. I truly enjoyed our stay. Thanks! November 27, 2015
Rated 5.0 out of 5.0 by Great place to stay I knew when I booked this hotel, I wouldn't be disappointed. Friendly staff, from front desk to kitchen. Rooms were clean, great view of the city. Only con was the elevator. Took about 20 minutes when we were checking out, but then so were a lot of other people. Other than that, it was a quick ride to our 30th floor room. Thanks HIE for another great stay. November 26, 2015
Rated 5.0 out of 5.0 by Good deal overall The breakfast was excellent with both vegetarian and non-vegetarian, cold and hot choices. Reception staff and dining room staff were very helpful. I was recognized as IHG member and was allowed to check in early and given option to check out later if I wanted. I would not hesitate to stay in this hotel again. November 25, 2015
Rated 5.0 out of 5.0 by Holiday Inn Am very happy with my stay and enjoyed it immensely. November 25, 2015
Rated 5.0 out of 5.0 Great location -excellent location; walking distance to Times Square, Rockefeller Plaza and Macy's -professional and friendly staff November 24, 2015
Rated 5.0 out of 5.0 by Comfortable hotel in great location Great location close to the action in NYC a short walk to Times Square, Macys and Penn Station- quiet comfortable room, free breakfast. Friendly welcome at check in November 24, 2015
Rated 5.0 out of 5.0 by Great Service When we arrived our room was not ready yet. Edea the front desk clerk went above and beyond to get us another room that was ready. She also ended up giving us an upgrade due to the condition of our first room. Throughout our entire stay she would always ask how we were and if there was anything that she could do to help us and make our stay more pleasant. Great Customer service!!! November 23, 2015
Rated 1.0 out of 5.0 by Small smelly room - Rude Concierge We stayed at this hotel for the last night of our 15-night U.S. vacation at Staybridge Times Square and Holiday-Inn Washington Capitol. It was very disappointing. Pros: Good location. Staff at the front desk and in charge of breakfast was kind and willing to help. Breakfast is served at no additional cost. Free Wi-Fi in the rooms. Cons: The room was smelly and small (even considering Manhattan standards); the carpet was dirty and the bottom of the tub was peeling. Yuck!!! The concierge working the shift of Nov. 13 morning was the most rude person I have ever met... While walking back to the hotel after going to Times Square, I found a taxi driver on the street and asked how much it would cost for him to take us to the airport. Since it was a reasonable fee (+$30 less than the price offered to us by the concierge), I told him to wait for us while we went to get our luggage. However, when this "lady" saw that we were not going to use the taxi she offered us, she followed me outside the hotel and began ranting at the taxi driver!!!!!!!! I am sorry that this person feels that guests are obliged to use any service she may offer, even when you do not ask for it (she was the one to approach my teenage daughter and ask if we had transportation arrangements. I asked how much it would cost... she made a call and talked in a language that was not English (which I found rude), and then gave me a price). However, I think I am free to choose the service that better fits my needs!!!! We will definitely not come back to this hotel! November 22, 2015
  • 2015-12-01 T12:32:19.866-06:00
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