Rated 4.6 out of 5 by 234
Rated 5.0 out of 5.0 by RunNYC Great room in an ideal location
Stayed at the Holiday Inn Express at Herald Square for one night while in town for the NYC marathon. Staff were friendly and helpful. The room was clean and appeared recently renovated, with modern furnishings and fixtures. The bed and bedding were very comfortable, with a couple firmness options for the pillows. I slept soundly, and wasn't disturbed by any sounds of the city. Was able to easily walk where I needed to go, including easy access to Penn Station and plenty of great restaurants. Would definitely recommend.
06 November 2013
Rated 5.0 out of 5.0 by CentralParkLove Loved this hotel
My fiancé and I have travelled throughout the US over the last 5 weeks and made a 2 week stop in New York. This hotel was amazing. From the moment we stepped through the doors everyone was really friendly and helpful, particularly Brian on reception and John on Concierge.
The room was everything we needed. For a New York hotel, I was surprised to find the room was fairly spacious, incredibly clean and included everything we needed. Internet was actually high-speed and included in the rate (unlike other hotels which advertise this but cannot deliver).
Breakfast was the perfect start to our morning although, you have to down by 9.30am which can be a challenge after a late night out exploring!
The location in great, it took less than 10 minutes to walk to Times Square, Empire State, Madison Square Garden and only 5 minutes to the nearest subway station.
I will definitely stay here when I visit NYC in future, and will recommend all my Aussie friends to do the same.
04 November 2013
Rated 5.0 out of 5.0 by AliceD Excellent Hotel
My recent stay was fantastic. The room was a decent size for NYC and was very clean and up-to-date. Everyone was very nice, but Leia at the front desk was exceptionally helpful. The complimentary hot breakfast was delicious (the cinnamon buns were the best!). The location was great!
Not a bad word to say, and will definately return!
28 October 2013
Rated 5.0 out of 5.0 by cdarl Great place
I love this hotel. Really nice rooms, much bigger than I expected and decent beds. The breakfast was also very nice - they even had this interesting pancake machine. The best part was the staff - especially Taylor. They were are very nice and very helpful. Can't wait to come back.
24 October 2013
Rated 4.0 out of 5.0 by OzBill Overall, a great experience
Comfortable, clean, but small (as with pretty much all Manhattan hotels) room. Staff could have been a bit more pleasant and welcoming.
18 October 2013
Rated 5.0 out of 5.0 by Andy224 Wonderful stay!
Can't say enough about this hotel. The staff was especially friendly and helpful. The hotel was very quiet despite being in a lively area. We will definitely be back!
17 October 2013
Rated 5.0 out of 5.0 by fabio79 comfortable room and great breakfast
i spent 8 nights in this hotel with my 2 friends: everithing very good apart a little bit of noises from the street during the night.
14 October 2013
Rated 5.0 out of 5.0 by RichardIII Just one thing missing . . .
hot sauce for the scrambled eggs. Everything else was exactly what a business traveler wants.
07 October 2013
Rated 5.0 out of 5.0 by Catharsis77 Excellent reception staff
It was a really pleasant welcoming at the reception, I don't remember the name of the girl, but she was really nice and professional. James also was very helpful with his sightseeing trips.
I stayed on the 19th floor, the room with a view is spectacular - it is the whole Empire State Building. Amazing! The location of the hotel is great, Macy's is just around the corner, as is Times Sq.
Overall, I definitely recommend the hotel!
06 October 2013
Rated 4.0 out of 5.0 by Chaofeng Nice place to stay
It's a nice hotel to stay at Manhattan area. Clean room and nice service. Will consider to stay again in next trip to NY city.
06 October 2013
Rated 5.0 out of 5.0 by Suef52 The staff was outstanding, friendly and very accommodating.
The IHG rewards staff had made an error with our reservations and the Holiday Inn staff was able to take care of it, so we could make our dinner reservations. They also made sure we had transportation the the airport, with out calling a local cab, but using a car service. That was were nice and an enjoyable ride. The staff went out of their way to make our stay a relaxing and enjoyable one. We will stay there again. Clean, safe and comfortable Hotel.
Sue from Vermont
05 October 2013
Rated 5.0 out of 5.0 by edrow hotel
Rooms small but comfortable.
1 block from empire state building and Macy's
3 blocks to Times square
Restrauant KEG across the street is great
23 September 2013
Rated 5.0 out of 5.0 by Boffin Perfect location
What a delight when I openened the curtains of my 16th floor room to see the iconic Empire State Building almost within touching distance. The hotel is ideally locataed for visiting uptown and downtown sites and the subway is just around the corner. The staff could not have been more polite, helpful and available. When I see complaints about small rooms I am surprised because compared to the European standards I am used to my double king room was perfect. Top marks, cannot wait to go back.
22 September 2013
Rated 5.0 out of 5.0 by Broadwayannie NYC
We truly enjoyed our stay, it was close to Broadway, the resturant next door had phenomal salads and fresh food. The service was great, we will visit again.
11 September 2013
Rated 5.0 out of 5.0 by TJ710 Great stay!
My 13 year old son and I really enjoyed our stay. The location was convenient for all the things we wanted to experience in the city. The staff was extremely pleasant, particular the morning crew. I will highly recommend the Holiday Inn Express at Herald Square to anyone looking for a positive experience in NYC at a great price!
10 September 2013
Rated 5.0 out of 5.0 by imath38 great room with exceptional comfort
it was a thoroughly enjoyable experience - the room was excellent and the friendly helpful staff made the stay one to remember - definitely will return to this hotel on my next NY visit.
09 September 2013
Rated 3.0 out of 5.0 by Bdcrosmour Clean convenient and comfortable. Enjoyed the stay
Good location close to my work with little to no hassles.
08 September 2013
Rated 5.0 out of 5.0 by Galstobroadway LOVED IT!
The location was excellent. A 10 min walk to the train station and a 10 min walk to Broadway. One street down from the Empire State Building. The rooms were very clean. Small but plenty of room! Breakfast was great to start the day. We loved that we could leave our bags before and after we check out and we didn't have to pay a fee. Free Wi-Fi was great too. The Staff was incredibly nice, knowledgeable and helpful. We would stay there again in a second.
07 September 2013
Rated 5.0 out of 5.0 by sure Great Location
Great Location and friendly staff. Rooms are a little congested, but you would expect that in Manhattan.
Breakfast is decent.
05 September 2013
Rated 5.0 out of 5.0 by mpreyes1974 New York Stay
The staff was accommodating. I was able to get my room when I arrived at 9am. Also, they were able to store my luggage after checking out so I could still enjoy shopping while I wait for my shuttle. The room was very clean and the beds are comfortable.
03 September 2013
Rated 4.0 out of 5.0 by BusinessTraveler75849 Very nice staff, great location
Everyone at the front desk was helpful and friendly. The breakfast is okay, but it's very nice that they provide trays so you can take it up to your room. I was fortunate enough to have a room on the 2nd floor which faced an interior courtyard -- not a great view, but as a business traveler who didn't want to be disturbed by any noise, it was wonderful.
03 September 2013
Rated 5.0 out of 5.0 by historian111 Awesome in NYC
Everything great from check in to checkout. Check in staff (very attractive and friendly) was excellent, clean room, great working wifi, and location of hotel is close to everything. Would stay again.
02 September 2013
Rated 5.0 out of 5.0 by Theo7796 Great Stay
We recently stayed for three nights and had no complaints.Would stay there again.
02 September 2013
Rated 5.0 out of 5.0 by polo921 Excelente ubicación
2 elevadores lentos. Desayuno todos los días igual
31 August 2013
Rated 5.0 out of 5.0 by zombieworld Will be back!
Recently stayed at the hotel (August 2013) and we had a very pleasant experience. The staff was extremely friendly and helpful. The breakfast area and lobby was very clean. Our room was great, comfy beds, working AC, even toiletries from Bath and Body Works. Overall it was a great stay, with subway station just a couple of blocks away and everything within walking distance. Had a wonderful time, thanks!
30 August 2013
Rated 4.0 out of 5.0 by low16 New premises, helpful staff, small rooms
Hotel in a new building, excellent location with helpful staff. Small rooms are unfortunate but unavoidable in such a location. Wish they had a bathtub but probably not standard.
29 August 2013
Rated 4.0 out of 5.0 by juanmi98 Great comfort.
I stayed at Holiday Inn express Herald Sq. from 21-25 August 2013 and I can define my experience as very good. The rooms are clean, clear and quiet. I rate it with a 4 because the dining room is quite limited and the food leaves too much to ve desired.
28 August 2013
Rated 1.0 out of 5.0 by Hussan Good hotel but unfair business
Staying experience in this hotel was good but I experienced some thing wrong from Holiday inn company while making reservation for this hotel. While making reservation I was informed that parking fee is included in the reserved room cost that I confirmed again while checking out the reservation process. But at the hotel I came to know the parking fee was not included in the reservation. It would have been totally fine had I been informed correctly at the time of reservation but I got bit disturbed from this wrong information. I would probably not stay in holiday inn again.
26 August 2013
Rated 4.0 out of 5.0 by SBS07 Good Location
New hotel, nice and clean, good location, walking distance to all major events, broadway, shopping, dining, empire state building etc
25 August 2013
Rated 4.0 out of 5.0 by Ed80 Good Choice!
Very nice, I would definitely return on my next stop.
25 August 2013