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Rated 4.0 out of 5 by 196 reviewers.
Rated 4.0 out of 5.0 by Great location , staff and value A great stopover at the Metro Centre . Great value , refurbished rooms , spotless and super staff . I was overnight on business with a lot to carry and work to do so the staff got me a quiet room near to reception . Wifi was easy to connect and quick . There are three places to eat next to the hotel . Breakfast was adequate... hot and cold choices . I didn't have a good night's sleep but probably a one-off reason . I was woken by creaking floorboards but yet couldn't hear any footsteps from above . Really loud and non stop . I decided to close my window as my room had become quite cold which point the creaking stopped!! It was extremely windy - the night the tail end of the hurricane passed through but very very bizarre! My only criticism was that there isn't a socket anywhere near a mirror ...females with straighteners etc aren't catered for! 25 October 2014
Rated 4.0 out of 5.0 by Convenient Location & Friendly Service Hotel is conveniently located close to shops. Room was comfortable and hotel staff very friendly. The free breakfast was adequate and appreciated the free internet to keep our teenage son happy! Couldn't fault this hotel. 15 October 2014
Rated 5.0 out of 5.0 by Good value Clean, quiet, modern hotel just outside Newcastle city centre, with easy access to excellent shopping facilities. Staff were very friendly and helpful for all our needs. Good breakfast selection. 10 October 2014
Rated 4.0 out of 5.0 by mirror in bedrooms I think the situation of the mirror in the rooms is not very serviceable (it was probably a man that designed its position) The lighting is poor when a woman is using cosmetics, and standing up gets tiring. What is wrong with a Dressing Table near the window or near a decent light? It definitely needs thinking about 09 October 2014
Rated 5.0 out of 5.0 Illness during stay I booked this hotel to show my partner Newcastle but on the first day I was taken ill and had to add on 2 extra days the staff couldn't do enough for me so kind and helpful. My partner still hasn't seen Newcastle but we will definitely be back to this hotel. 09 October 2014
Rated 4.0 out of 5.0 by Pleasant room but one or two drawbacks The room was pleasant and comfortable and the staff very helpful, but the sound on the TV was very difficult to hear. The landing was freezing. The cooked breakfast was limited and not well cooked. 09 October 2014
Rated 5.0 out of 5.0 by At last... recognition for Rewards members A really friendly HIE, great location (just down the road from the Metro Centre) and really friendly staff. Not much more to say really except that if it is a nice day I definitely recommend a stroll along the towpath that leads down the side of the hotel especially, if like me, you have your hound along for the journey. And at last! Recognition for Platinum Membership, a 300 point voucher! 06 October 2014
Rated 5.0 out of 5.0 by Arrival at the hotel As soon as we arrived we were greeted by the very pleasant staff 05 October 2014
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