Rated 4.1 out of 5 by 283
Rated 1.0 out of 5.0 by jamesfm Poor service and a mixed message
On checking in I was slightly confused by the service offered!
Having stayed at this hotel on numerous occasions with no problem whatsoever i was shocked at the very poor representation of the IHG brand.
On checking in I was left standing around while two members of staff shuffled various bits of paper around, with No " sorry wont keep you waiting long " or a smile of acknowledgement!
Then I was told that I had to pay for the room on my card now, I said that I would settlement all on departure as i would be meeting clients and we were to eat and drink in the hotel that evening...............I was told this would not be possible, I would need to 1st pay for the room and then open another invoice for any other extras that could be settled in the morning before departure.....when I questioned this i was told that the hotel was under new management and he had instructions that this is the way it now had to be carried within this Hotel..........I questioned again why they would want to collect one payout now( they already had my card details) and then collect another payment the next morning for extras.......stating that i would prefer one invoice, as this is much easier to track for expenses purpose.........................I was told again....This was down to the new owners/ management of the Hotel. .....Completely nonsensical!
Thereafter the poor service continued, whereby every time we went to order a round of drinks at the bar, the lady member of staff appeared that she had better things to do than serve customers...No smile, No please and No thank- you's.....obviously this lady should not be employed within the service industry!.......Lucky enough this kind of service ceased when then the night porter( I think this was about 10.30pm) arrived and started to serve us while getting breakfast setting ready for the morning......We left for our bed about 10.45pm ...Check out staff were fine.
Not a great impression of the Hotel and a really bad impression of the IHG brand.Dont think i will return to this particular Hotel in the future.
I would suggest staff training needs to take place.
02 March 2015
Rated 4.0 out of 5.0 by chrisw6 clean
An ideal location for shopping and plenty of places to eat around the hotel, overall good place to stay as I have stayed several times at the holiday inn.
02 March 2015
Rated 5.0 out of 5.0 by Orlandousa A 5 Star service from the Staff Lovely clean hotel good breakfast choice
As avid worldwide travelers This Newcastle holiday inn express Metro Center is leading by example on presentation cleanliness and customer service.10/10
The staff are amazing and make you feel like royalty nothing is to much trouble and they have great local knowledge with excellent recommendations on places to visit including a number of restaurants 10/10
beyond our expectations great value for the money and the staff could give many a five star a run for the money well done guys :-) as Arnie said I,ll be back and for those that haven't tried it you don't know what your missing!!!
01 March 2015
Rated 5.0 out of 5.0 by Wenttosea Very good stay
Stayed for one night. Check in and out was efficient. Small issue with room heater was dealt with immediately and very efficiently. No noise at all overnight but the hotel is very near the train line and train noise is audible from very early morning. However, this did not unduly bother me. Breakfast was hot and staff could not have been more helpful. Excellent stay, thank you. Will stay again if in area.
27 February 2015
Rated 5.0 out of 5.0 by sar42 Comfortbal, cheap hotle for business trips
Everything you would expect. Great Hotel. Everything you need, bed, bathroom dn free good breakfast.
27 February 2015
Rated 5.0 out of 5.0 by ireland1959 best hotel in area
very freindly clean comfortable hotel lovely breakfast
26 February 2015
Rated 4.0 out of 5.0 by comman Good stay
Pleasant greeting on arrival public areas looked clean and tidy. Dog friendly (big bonus) clean room very comfortable bed, quiet. Overall a good stay
25 February 2015