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Rated 4.0 out of 5 by 195 reviewers.
Rated 4.0 out of 5.0 by A good stay I was greeted well on arrival and my stay of two nights was very pleasant. Lounge/bar area gave the hotel atmosphere whilst the bedroom was clean and quiet, only lacking perhaps pictures on a wall or two. Will be staying again. 22 July 2013
Rated 5.0 out of 5.0 by Holiday Inn Express Newcastle Metro Centre Again, as usual for your group, the hotel was found to be of the highest quality, room was excellent, service was to a very high quality and again exceeded our expectations. Well Done!!!! 15 July 2013
Rated 4.0 out of 5.0 by comfprtable bed and roomy room good location to visit the metro centre and Newcastle centre with convenienct bus service right into the centre> our room was spacious and clean. Breakfast was plentiful and staffs were friendly and helpful that made our stay enjoyable. 28 June 2013
Rated 5.0 out of 5.0 by good location for bus pass holders We had driven a couple of thousand miles touring but here we deserted the car for the bus, travelling up the coast to Dunnottar and, more locally, to Seaton Delaval etc etc. Move within city of Newcastle and with ease to Sage etc in Gateshead and, of course, the Angel of the North and the Gateshead Metro, the largest shopping centre in Europe. So much better than being in city centre with nowhere to park and the aggro of driving in a highly congested area with its one way streets etc etc. 19 June 2013
Rated 3.0 out of 5.0 by Functionality of facilities TV not working, wash basin plug not opening or closing. Room not clean. Wall light not working. 04 June 2013
Rated 5.0 out of 5.0 by great location hotel pleasure to stay at.very clean room.modern and up to date.staff on the reception were very helpful.would definitely stay here again. 25 May 2013
Rated 4.0 out of 5.0 by 1st May Bank Holiday weekend Good value hotel, not a million miles from Newcastle and Metro Centre. Room was comfortable, bathroom adequate. Breakfast was lacking a few fresher and healthier options, certainly when I was eating anyway. 13 May 2013
Rated 3.0 out of 5.0 by Good hotel and location but........... I have stayed at this hotel many times now and I have booked it again for future business trips. The rooms are comfortable and clean and there is plenty of choice of places to eat for an out of town hotel. Access is easy from the A1. My only gripe is the poor lighting in the room, which seems to becoming more common in Holiday Inn hotels. Very low light behind blue shades and small spot lights. Fine if you are relaxing and watching TV but if you are a business customer (like 95% are during the week) and you are working into the evening on a computer it is very uncomfortable experience as the light is so bad. Even the spotlight on the desk does not give you sufficient light to work comfortably. PLEASE provide better room lighting for those needing it when they are on business..... 02 May 2013
Rated 3.0 out of 5.0 by Drinks I stay here regularly, the staff and accomodation are good, but as a business traveller on his own two things are poor. The choice of tv channels is not as good as other hotel chains, but one that only slightly wrankles. The real biggie is the quality and price of drinks. Over £4 for a pint of poorly kept (usually flat) lager in a bar devoid of yourself a favour, go to the Skiff Inn next door, great food, good choice of well kept drinks and a great atmosphere. You won't be alone, most of the Holiday Inn guests will be there too !................... 22 April 2013
Rated 4.0 out of 5.0 by weekend visit Staff and service excellent. a very pleasant atmosphere, able to completely relax. Only one minor issue, the key card had a mind of its own and had to be recoded three times, a bit of a pain when you are on floor 5. 18 April 2013
Rated 5.0 out of 5.0 by What you expect Exactly what you expect from a HI express good service relaxing and comfortable. Great location by Metro centre and close to city centre. Always stay here when in Newcastle 17 April 2013
Rated 5.0 out of 5.0 by Perfect place to stay We had to be in Newcastle for several visits to family recently and stayed at the Holiday Inn Express near the Metro Centre. The staff are helpful, friendly and excellent at their jobs, a real credit to the company. The Hotel itself was alway clean and tidy and the breakfast selections were always plentiful and the hot food was always hot. We would highly recommend this Hotel to anyone wanting to stay in the area we will certainly be staying there again. I shall be putting it as one of my favourites on Trip Advisor, it is worth it. 14 April 2013
Rated 4.0 out of 5.0 by good venue This Holiday Inn Express is so good to reach for travel in the North East. Very clean. Close to a choice of restaurants. 03 April 2013
Rated 4.0 out of 5.0 Convenient location I have stayed here a time or two as the location is convenient for us when heading south of the border. Proximity to the Metrocentre isn't bad, but the riverside path can get very muddy, and I wouldn't want to walk it after dark. There is no denying, this hotel is used by 'party people' at weekends. In light of this I made a specific request when reserving my room online, and reiterated my request via email. The email wasn't answered, and the room allocated during a rather cheerless check-in was the polar opposite of what I'd asked for. In the end I was given a room in my preferred location. It was clean and comfortable. There was no mention of, or recognition for, being a Priority Club member whatsoever. Disappointing. 21 March 2013
Rated 4.0 out of 5.0 by Excellent weekend base Hotel in brilliant location for Metro Centre. Reception staff absolutely brilliant. Very friendly, welcoming and helpful. Had problem with the bed leg and they sorted it immediately. Rooms spacious enough, very clean and ideal for what you need. Bathroooms compact with no bath - but are also very clean and well laid out. ideal though. Breakfast more than enough for us - good choice of fruit, cereal, yoghurts, toast, pastries etc - didn't bother with the sausages or scrambled eggs, but looked fine and plentiful. Will definately be back - thanks for a great stay. The staff make it worthwhile. 16 March 2013
Rated 4.0 out of 5.0 by Good BUT Like most Holiday Inn express what you see is what you get. Convenient locations, pleasant staff,good clean rooms & a basic but reasonable quality breakfast included. But.. In this day & age to charge £12 for wifi acess is not acceptable especially when a majority of weekday customers are on business, so for many this is essential. Then to find the access is SO SLOW you cannot reasonably do any work! This is a major drawback for using this chain. 05 March 2013
Rated 4.0 out of 5.0 by God value for money Good location, nice hotel,staff always been helpful, rooms are dated could do with an refurb, I wish the rooms came with a bath, showers only, breakfast ok not a great choice. 17 February 2013
Rated 5.0 out of 5.0 by Clean comfortable room, brilliant staff The rooms are comfortable, functional and clean. Pleased to say the soap dispensers have changed, much prefer them to the old brand. We requested a extra blanket and another duvet was promptly delivered to our room. The staff at this Holiday Inn are exceptional. 18 January 2013
Rated 5.0 out of 5.0 by A VERY COMFORTABLE FRIENDLY STAY We had never been to Newcastle before so hadn't got a clue where anything was, the road system is rather !!!!!!!!, but we got around,......mainly thanks to the efficient, friendly young woman on the reception, who helped us plan where to go and what buses or taxi's to get and even phoned for an ambulance when my husband was ill. Cannot thank you enough. The room for the 3 of us was really comfortable our son loved the fact he also had a double bed, lovely ensuite facilities. The breakfast was an added bonus as I had forgotten it was included so we gratefully received it in very pleasant surroundings. Would definitely reccommend this hotel (with it's FREE parking ) and so close to the metro centre........... Many Many Thanks 07 January 2013
Rated 5.0 out of 5.0 by Very comfortable bed..very clean room and great service and food Took a short weekend break with my partner and from the moment we entered the hotel the staff were excellent and very helpful and obliging......the room was excellent and very clean and comfortable....and the breakfast was excellent too so we really had a lovely time and on my next visit up here i will use this hotel again and will not hesitate to recommend it to my family.....friends and others connected to us. Please pass to the staff here our most sincere thanks for a wonderful stay. 02 January 2013
Rated 4.0 out of 5.0 Comfortable stay This was my second time at the HI Express Metrocentre. On both occasions I requested a quiet room and both times I was allocated a room in the Tyne annexe. Very nice. Before, I had a twin-room and, on this occasion, a family room. Both were very clean and with a view of the river. The staff are always so friendly too. Special shout-out to the friendly girl with the pink hair and glasses, on reception :) The Metrocentre is within walking distance, as is Asda, Ikea, etc. I will most certainly stay at this hotel in the future. 02 January 2013
Rated 4.0 out of 5.0 by Very helpful staff Room was fine & everything worked as required Breakfast very good plus it's free The staff at this HI express are very friendly & helpful. 17 December 2012
Rated 1.0 out of 5.0 by Great service, extremely uncomfortable beds! Check in was very prompt. First impressions of the hotel were very good. Unfortunately it all ends when you go to bed! We have travelled & stayed in lots of hotels but I'm afraid to say that this was the most horrendous nights sleep my 2 children, husband & I have ever experienced! The beds were so uncomfortable & the pillows & quilts are the thinnest & cheapest quality ever! So for that reason couldn't reccommend this hotel as a good night sleep is much needed especially when travelling with the family! 16 December 2012
Rated 3.0 out of 5.0 by Not up to the usual standard On arrival we had expected the same standard as we had received two weeks previous at Holiday Inn Stirling but it fell short as Stirling presented us as gold customers with a voucher for 2 hours free wifi. We were advised that Newcastle do not do that but we could have as many 30min free sessions in the lobby. Not really what I wanted as I prefer to work in my room. My husband and I spent almost an hour trying to get signed in to the internet, everyone seemed to be in the same boat and when we went back to reception they advised that they had been having problems that day and gave us another code. Eventually I gave up and went up to my room and topped up my internet dongle to allow me to get on with my work. While we were in the lobby we decided to have a drink and when I asked for a vodka and fresh orange I was advised that they did not have any orange!!. Great start to our stay. The hot cooked breakfast is not the greatest throughout the chain and would prefer a larger choice of a continental breakfast, bring back the old way. The rest of our stay was trouble free and this experience would not stop us staying again. 14 December 2012
Rated 2.0 out of 5.0 by Bar snacks and breakfast. We ordered 2 paninis and waited 15 minutes for these. When they arrived they were very overcooked and virtually inedible. Even if we were able to eat them, they were very overpriced at over £6 each. Breakfast - We had to clear our own table before sitting down to eat. 14 December 2012
Rated 5.0 out of 5.0 by overall good stay stayed for 2 nights overall experiance was very good, found good places to eat very close to hotel tgi`s, frankie and bennys,kfc and the skiff inn should cover for most tastes, was close to the metro centre about 15/20 min walk, however the way we were told to take which was along a railway line in reflection maybe wasn`t the safest way to go, would maybe best to take a taxi or bus if i was to stay again,,2 minor issues was i found the bed to be far to soft and the residents bar/breakfast areas which was in the reception area as well was right at the main enterance which was operated by an automatic door but when it was opened the icey blast of air was quite uncomfortable to say the least, but overall stay was very good and would recommend people to stay 09 December 2012
Rated 4.0 out of 5.0 by christmas shopper excellent value for money and convenient for christmas shopping at the Metro Centre. Excellent buffet breakfast that was included in the price of the room was a fantastic bonus. 06 December 2012
Rated 3.0 out of 5.0 by Food and Drink My husband and I stayed here on Thursday 29th November. After a very long drive we were looking forward to unpacking and having a glass of wine. The bar had no white wine which was very disappointing but, to be fair, they did apologise for this when we booked out the following morning. The plates at breakfast were cold and this impacted on our overall breakfast experience. However, if you want a continental breakfast then the breakfast provided is adequate. Finally, we use Holiday Inn Express Hotels because we find them to be value for money but would dearly love warm plates for the hot food at breakfast. 06 December 2012
Rated 3.0 out of 5.0 by Unconfortable Beds - Update Needed Ive used this hotel a few times recently and each time found the bed very uncomfortable, clearly worn out the beds have been lumpy and very soft, pillows are past their best and very limp and therefore offering very little support. This would stop me staying at the hotel again, apart from that its a typical express with good parking and transport links 05 December 2012
Rated 3.0 out of 5.0 by Could be better As a regular user of holiday inns for business this social break with my family fell well short of my usual experience with this particular location. Unfortunately I had to make a few journeys to reception to acquire extra cups pillows and towels even though the room was set up for a family. Breakfast as ever forget cooked breakfasts you don't do them well (across the company) concentrate on a good continental breakfast. 30 November 2012
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