Rated 4.4 out of 5 by 219
Rated 5.0 out of 5.0 by Ginja Comfortable hotel with knowledgeable and considerate staff.
Hotel was clean and comfortable with knowledgeable and considerate staff who more than helped to make the stay a pleasure.
17 August 2014
Rated 5.0 out of 5.0 by gjb14 Great stay, home from home
Good to stay again. You do not realise how good it is to stay at a professionally run hotel with fantastic friendly staff. Credit to all the staff John and Lauren to name a few.
see you all again soon.
17 August 2014
Rated 5.0 out of 5.0 Excellent staff service and welcome
I look forward to staying again. Excellent location easily accessible on foot from the railway station.
13 August 2014
Rated 1.0 out of 5.0 by Lee168361 Poor Experience
Second time I have stayed at the Holiday Inn Express Newcastle.
Found this experience the worst. The room (109) had a very strong smell when I entered of what I can only describe as urine. Having had a long journey to the hotel I decided not to do anything about it.
On returning to the hotel on day two I found that my room hadn't been made up - dirty towels still in a pile on the floor and my bed not made. The strong smell still also present.
I did at this point report to reception who offered to clean the bathroom for me and gave me 5000 loyalty points. I then had to leave the room for an hour until the bathroom was cleaned.
Clearly unacceptable from a hotel chain like Holiday Inn Express.
11 August 2014
Rated 5.0 out of 5.0 by David1124 Great location for public transport
Ideal location, 5 mins from rail station and 10 mins from city centre. Clean and efficient with helpful staff.
11 August 2014
Rated 5.0 out of 5.0 by Tea88 No Complaints
Great location, clean hotel and rooms. No complaints at all.
08 August 2014
Rated 4.0 out of 5.0 by Harrywh0 Clean and comfortable but ..............
This hotel is well placed for the town centre and public transport.
The hotel was well presented and the rooms comfortable and clean.
If you use the multi storey car park it is suggested you park on a floor with an odd number. The lift will then take you to the entrance/exit nearest the hotel front door. The lift for the even floors is at the other end of the building.
When we arrived for our mid-week break there were a number of men hanging around outside the hotel entrance and they seemed to be present on and off during our stay. The noise these, and others, made echoed upwards to bedrooms on the courtyard side of the hotel. This noise seemed to go on through the night.
At breakfast one morning we found one woman, asylum seeker possibly, curled up asleep in the reception/breakfast area. Another customer eating breakfast with his feet up on a chair, speaking to his friend in a loud voice and making a right mess on the table and floor. In neither case did staff intervene although in the latter case probably quite sensibly as the behaviour seemed designed to provoke a reaction.
Fortunately the downsides did not detract from our stay although my wife was a little wary when using the public areas in and around the hotel.
07 August 2014
Rated 4.0 out of 5.0 by Andrea372 excellent hotel
A good quality hotel in a central area of Newcastle
06 August 2014
Rated 5.0 out of 5.0 by Shan49 Warm and friendly
Excellent hotel for old and young alike. Perfectly situated for the station and for getting about. Breakfast was an enjoyable experience because of the friendly chats with members of staff.
06 August 2014
Rated 4.0 out of 5.0 by Macmanic Comfortable room
Within walking distance of the City centre and the nightlife of the Queyside. A comfortable stay.
05 August 2014
Rated 3.0 out of 5.0 by Ally1602 Not the best
Already mentioned my concerns however I did not sleep well both nights.
05 August 2014
Rated 4.0 out of 5.0 by Lran Comfortable stay
I was staying on business so good location for the station and a couple of nice restaurants for dinner. Had everything I needed for my stay but it's not full service so a longer stay may not have been as comfortable. Staff were friendly and shower was good.
I would recommend.
04 August 2014
Rated 5.0 out of 5.0 by Chas-64 Excellent hotel for stay in Newccastle
Brilliant reasonable priced city centre hotel. It was exactly what I was looking for in a city centre. Fab Breakfast, excellent staff - I especially liked the guys cleaning tables at breakfast - they always were alwasy smiling and had time to chat briefly, whilst they were working.
29 July 2014
Rated 2.0 out of 5.0 by JimmyS1234 Fine hotel, shame about the bouncers
Room was fine but on returning from dinner we had a 5 minute interrogation by the 'bouncer' about my name and room number while plenty of other people just wandered in. Made me feel like I was in the wrong and not what I expect from any staff in any hotel. Really spoilt our evening and stay. We won't be coming back.
26 July 2014
Rated 5.0 out of 5.0 by alto2 A great welcome
As ever, I received a great welcome, and was greeted as a Rewards Club member. All the staff were cheerful and helpful.
21 July 2014
Rated 5.0 out of 5.0 by sagaman04 Great service
The staff at this hotel were friendly and accommodating. We had to extend our stay an hour beyond the late check-out time of 14:00 and there was no problem. We had, as requested a room on the highest floor. Nevertheless, the room was subject to street noise at night - something for Holiday Inn to address. Otherwsie the hotel was quiet and comfortable.
19 July 2014
Rated 3.0 out of 5.0 by PeterB99 Good location, uncomfortable bed
Hotel is in a good location close to centre of Newcastle, with pay and display car park next door (price reasonable).
Only real downside was the uncomfortable double bed which was unsupportive making it difficult not to roll into the middle. If you want a good nights sleep would recommend a twin room instead of a double.
19 July 2014
Rated 4.0 out of 5.0 by Rachel 35 Friendly staff and comfortable room
This hotel is located in the city centre which is ideal for sightseeing. It is also only about 5-10 minutes from the station.
The staff were very friendly and helpful at reception and also at breakfast. The breakfast was very good with a wide range of choices.
The bathroom was very clean and the room was well-equipped. There were some marks on the sides of the beds and on the walls next to the bed which need a bit of attention. However, overall the room was very comfortable with all the necessary amenities, t.v., kettle and coffee/ tea... maybe some biscuits next time? It was quite warm in the room but the air-conditioning helped keep the room cool. When the window was open there was a bit of noise from the street.
I would recommend a stay here.
17 July 2014
Rated 4.0 out of 5.0 by proud parents Very helpful staff who gave great service.
The reception staff provided an excellent service, guiding us to the local area, and arranging taxis for us. The bed was extremely comfotable and the temperature conducive to a good nights sleep,
15 July 2014
Rated 5.0 out of 5.0 by The finnster Great staff and quiet room
Had 2 of the best nights sleep I have ever had in a hotel. Staff were helpful and friendly. Breakfast perfectly adequate. Good access to train and metro (5 minute walk). Room was clean and very quiet. Happy to stay there again! Would recommend this hotel for a city break without hesitation.
13 July 2014
Rated 5.0 out of 5.0 by Hildmary The virtues of simplicity and friendliness
For our short stay in Newcastle we chose this hotel mainly because of its location and the fact that Holiday Inn has a fairly reliable reputation. The hotel satisfied our needs very well. The room was simple but everything worked (especially the cooling system as it was rather too warm in the room when we arrived), and the beds were good and, above all, there were decent lamps for reading.The staff, especially the desk attendent Michael, were particularly helpful, giving us tips on how to get places. I suppose if I have any quibble it would be the cost of storing baggage past check out time. I've never encountered that before in a hotel, but then I do not travel or stay in hotels all that often nowadays.
13 July 2014
Rated 4.0 out of 5.0 by Finmcl1 Great service from staff
My daughter and I stayed at the Holiday Inn Express so that she could attend an interview at Northumbria University. This hotel is very central to shops and railway station. The staff were very helpful.
11 July 2014
Rated 5.0 out of 5.0 by ian y great stay in newcastle
another great stay at holiday Inn Express in Newcastle. Warm welcome on arrival, nice clean, comfortable room. Easy cheap parking next door.plenty of eating places within walking distance. Good choice and a hot breakfast thrown in with the reasonable room rate.. recommend to others without a doubt
11 July 2014
Rated 5.0 out of 5.0 by Ykoorb Surprisingly quiet
On check in we were told there were a few stag parties in that night so we prepared for some disturbance. We headed to our 5th floor room which looked out over the quieter entrance rather than the busy road which was perfect. Had a relaxing afternoon then got ready and went into the bar which was lovely and quiet. When we arrived back after our evening out there were a few people about, we headed to our room and never heard a peep. I can't thank the holiday inn express enough for putting us on a high floor (hopefully intentionally) away from the stag parties. Breakfast was ok, I would have preferred a full English, but on the whole we cannot fault the stay and would definitely stay again.
09 July 2014
Rated 5.0 out of 5.0 by brigadier stay
very good satisfied survey too long now annoying me enough said on tick boxes
08 July 2014
Rated 4.0 out of 5.0 by brian4 Great central location
I travelled to Newcastle by train and the hotel is only a 2 minute walk away. First impressions were good although the lounge/dining area was a bit impersonal and lacked any atmosphere. Hotel staff were, without exception, polite and friendly. I had a room on the 4th floor and it was clean and comfortable. Breakfast was self service with a limited choice. Hot selection was sausages, scrambled egg and beans. Bacon would have been a welcome addition. Overall the experience was good and I would stay there again
06 July 2014
Rated 4.0 out of 5.0 by Visitor 57 Almost perfect
This hotel is very well situated and well presented. The staff all gave an excellent service. The rooms were very good, but the ones on the road side do have a significant traffic noise level which I found too much. A room change and earplugs were offered and solved the problem.
05 July 2014
Rated 4.0 out of 5.0 by URA77 Clean, comfortable location for train station and very prompt staff
All the matters with the staff in the hotel had been solved very promptly and efficient, room and bathroom were clean, although a little renovation will be good, also would be better had the glass door in shower instead of curtain, but for me it was ok, as for my proportion the shower was quite spacious (i'm a small one))). Bed is quite comfortable for me as the pillow (hard one, they also have soft ones). TV, free WiFI and other services were quite ok. Would be better if they offer ironing service separate from laundry.
04 July 2014
Rated 4.0 out of 5.0 by Nickname555 Great location and surprisingly nice breakfast
The hotel has a great location to city centre Newcastle and the breakfast exceeded our expections.
27 June 2014
Rated 3.0 out of 5.0 by barnseyo Be aware. City Centre Location.
We decided on a City Centre Hotel for the convenience of all local amenities including the Life Museum. Be careful. It attracts a lot of revellers who are usually loud and drunk. Our night was greatly disturbed by them congregating on the front forecourt of the hotel until after 4:00 am in the morning. With kids or elderly, make sure you book a room at the back of the hotel or at another hotel away from the City Centre. Remember that the Metro runs until 23:30 so commuting to and from your Hotel isn't a problem.
26 June 2014