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Rated 4.4 out of 5 by 197 reviewers.
Rated 5.0 out of 5.0 by A great welcome As ever, I received a great welcome, and was greeted as a Rewards Club member. All the staff were cheerful and helpful. 21 July 2014
Rated 5.0 out of 5.0 by Great service The staff at this hotel were friendly and accommodating. We had to extend our stay an hour beyond the late check-out time of 14:00 and there was no problem. We had, as requested a room on the highest floor. Nevertheless, the room was subject to street noise at night - something for Holiday Inn to address. Otherwsie the hotel was quiet and comfortable. 19 July 2014
Rated 3.0 out of 5.0 by Good location, uncomfortable bed Hotel is in a good location close to centre of Newcastle, with pay and display car park next door (price reasonable). Only real downside was the uncomfortable double bed which was unsupportive making it difficult not to roll into the middle. If you want a good nights sleep would recommend a twin room instead of a double. 19 July 2014
Rated 4.0 out of 5.0 by Friendly staff and comfortable room This hotel is located in the city centre which is ideal for sightseeing. It is also only about 5-10 minutes from the station. The staff were very friendly and helpful at reception and also at breakfast. The breakfast was very good with a wide range of choices. The bathroom was very clean and the room was well-equipped. There were some marks on the sides of the beds and on the walls next to the bed which need a bit of attention. However, overall the room was very comfortable with all the necessary amenities, t.v., kettle and coffee/ tea... maybe some biscuits next time? It was quite warm in the room but the air-conditioning helped keep the room cool. When the window was open there was a bit of noise from the street. I would recommend a stay here. 17 July 2014
Rated 4.0 out of 5.0 by Very helpful staff who gave great service. The reception staff provided an excellent service, guiding us to the local area, and arranging taxis for us. The bed was extremely comfotable and the temperature conducive to a good nights sleep, 15 July 2014
Rated 5.0 out of 5.0 by Great staff and quiet room Had 2 of the best nights sleep I have ever had in a hotel. Staff were helpful and friendly. Breakfast perfectly adequate. Good access to train and metro (5 minute walk). Room was clean and very quiet. Happy to stay there again! Would recommend this hotel for a city break without hesitation. 13 July 2014
Rated 5.0 out of 5.0 by The virtues of simplicity and friendliness For our short stay in Newcastle we chose this hotel mainly because of its location and the fact that Holiday Inn has a fairly reliable reputation. The hotel satisfied our needs very well. The room was simple but everything worked (especially the cooling system as it was rather too warm in the room when we arrived), and the beds were good and, above all, there were decent lamps for reading.The staff, especially the desk attendent Michael, were particularly helpful, giving us tips on how to get places. I suppose if I have any quibble it would be the cost of storing baggage past check out time. I've never encountered that before in a hotel, but then I do not travel or stay in hotels all that often nowadays. 13 July 2014
Rated 4.0 out of 5.0 by Great service from staff My daughter and I stayed at the Holiday Inn Express so that she could attend an interview at Northumbria University. This hotel is very central to shops and railway station. The staff were very helpful. 11 July 2014
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