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Rated 4.4 out of 5 by 219 reviewers.
Rated 5.0 out of 5.0 by great service all round stayed a few times now excellent value highly recommend easy walking distance from all clubs pubs eating places and theatres 04 April 2014
Rated 5.0 out of 5.0 by location Stayed over for concert in o2 academy.......perfect location for the academy and the gate 01 April 2014
Rated 5.0 out of 5.0 by A good place to stay Friendly, helpful staff, great rooms, and an adequate breakfast. Also a very convenient location and easy inexpensive parking in the Grainger Town multi storey. We'll definitely use this hotel again. 30 March 2014
Rated 5.0 out of 5.0 by Good value for money The room has a good size, bigger than I expected. It was very clean and has all the necessary stuff. Location is good too, just 5 minutes' walk to station. Perfect for business stay. Breakfast can be improved but hey it's free. 29 March 2014
Rated 4.0 out of 5.0 by 1st stay here Stayed as going to Metro Arena so very handy. Arrived just after 2 and room was ready. Quite small but as only there 2 nights it was fine although if it was to be a longer stay i think additional storage should be considered. The bathroom also small but a good shower, easy to use, but the toilet was hosting 3 hairs which was a bit disappionting. No noise or disturbance from other guests although the room was on the cool side. On our 2nd day we got back at 3.15 and our room had not been serviced. I went to receiption as we had no tea or milk. Although the lady replenshed me with tea and milk there was no apology. I know it is a big hotel but i would have thought that the rooms would have been done by 3. On the whole though i would probably stay again. 27 March 2014
Rated 4.0 out of 5.0 by Short stay Excellent welcome. Cheerful staff. Airy lounge and well laid out breakfast area. Couldn't fault the establishment. 17 March 2014
Rated 5.0 out of 5.0 by great service friendly staff, great location,helped us get a takeaway delivered clean and comfortable rooms lovely breakfast 17 March 2014
Rated 5.0 out of 5.0 by wonderful staff - went the extra 10 miles! I could not have asked for more form the two people on reception when I checked in. They both went well out of their way to help me with complicated travel arrangements around Newcastle and did not make me feel a nuisance, or give me only half of their attention despite the time it took. Thank you very much I would recommend a stay at this hotel willigly. 16 March 2014
Rated 4.0 out of 5.0 by Regular Customer With Work As title, stay here weekly. The staff as a whole are very friendly and the young lad who does breakfast is always super friendly and happy to be there which is nice first thing in the morning. Rooms are fine and clean, well laid out. Beds are comfortable. Drawbacks are the wifi is slow as... and the rooms can be noisy with the road outside, think its the main thoroughfare to Newcastle so sirens are not unusual. Its pretty central, 5 minute walk from the town centre. Overall happy to stay here. 14 March 2014
Rated 5.0 out of 5.0 by That´s what i call "Value for Money"!! It´s simple, nice staff, nice rooms, perfect location! We will be back next year! 14 March 2014
Rated 5.0 out of 5.0 by A hotel to revisit Could not fault hotel on any aspect. The room was airy, clean and well proportioned and very quiet, although being on the fifth floor may have helped. Breakfast was more than adequate with plenty of selection. The hotel was very central to the city so making it easy for public transport, all within easy walking. I would have no reservations recommending this hotel to any visitor. 13 March 2014
Rated 5.0 out of 5.0 by Lovely friendly staff Very comfy room - all the staff we met were very helpful and friendly! Great location within walking distance of all the wonderful things Newcastle has to offer. 10 March 2014
Rated 5.0 out of 5.0 by Able to relax/sleep The only negative point was : the slamming doors :-( 07 March 2014
Rated 5.0 out of 5.0 by Excellent hospitality Felt very welcome in a new place. Conveniently located and wide choice in breakfast. 01 March 2014
Rated 5.0 out of 5.0 by Excellent hotel I stayed in this hotel the night before an interview. The price was good and included breakfast so it was well worth the money. There was a lot of choice at breakfast - my only problem was I couldn't take full advantage of it due to interview nerves! The location is great for the centre of Newcastle and just a 5 min walk from the station. The room was clean and comfortable as was the bathroom - would have liked to have a bath but not a major issue as the shower was good. Overall a pleasant stay. 19 February 2014
Rated 5.0 out of 5.0 by Excellent location We had a double room with a sofa bed which was spacious and comfortable. Check-in was swift and we were given information about parking and also offered change for the car park. Breakfast was fine and you could have as much as you wanted. Ideally situated for strolling into Newcastle where there are plenty of places to eat. 15 February 2014
Rated 5.0 out of 5.0 by An ideal place to stay. The Holiday Inn Express in Waterloo Square helped to make our visit to Newcastle extremely enjoyable. Its location in the centre of town made it very convenient for the train station, the shops, restaurants, the riverside walks and other places of interest. Our room was very clean and freshly decorated and the beds were extremely comfortable. Room temperature was easy to adjust and hot water for showers was constantly available. Add to this the friendly and attentive staff, and you have the ideal venue for a stay in Newcastle. We will certainly use Holiday Inn Express Newcastle City Centre on our next visit to Newcastle. 03 February 2014
Rated 2.0 out of 5.0 by Basic, adequate accommodation. I have stayed in a couple of IHG hotels (Dubai for 6 months, Mumbai for 5 days, Bangalore for 16 days, lots of others up and down the UK). While I understand that the "Express" brand is a budget type of hotel, I felt that the room I was given was just too basic especially as I am a Platinum Elite Priority Rewards member. No special consideration or service was given and I thought that was something that IHG prides itself on. Anyway, staff were un-interested at best - maybe slightly perturbed or angry that I even asked for an upgraded room (it should be automatic given my Priority Rewards status). If I didn't get free Wi-Fi and breakfast, it would have been so much worse. Anyway, I won't be staying here again - especially after paying the rates that they charge for a budget hotel. 02 February 2014
Rated 4.0 out of 5.0 by Ticked all the boxes Standard chain hotel - could not fault and will use happily use again on a business trip - would not recommend for much longer than an overnight stay though due to lack of space to store personal stuff 30 January 2014
Rated 5.0 out of 5.0 by handy hotel from railway station had a 2 night short break to celebrate both of our birthdays,close to all pubs and clubs plus all the shops would recommend this hotel to anyone,would stay at this hotel again. 28 January 2014
Rated 5.0 out of 5.0 by overall service The staff were ever so helpful. What ever we needed they were always so happy to help. Location of hotel great. Close to the nightlife and shops. Breakfast was great. The room was so comfortable and very clean. Would recommend holiday inn to anyone. Great company! :) 27 January 2014
Rated 5.0 out of 5.0 by Regular visitor says goodbye For a Few years I have been a regular guest but nowmy job has changed and I won't be in Newcastle regularly. The staff have always been excellent and they set a very friendly atmosphere in the hotel. I will miss them. Thanks to all of you, especially my friend with the Crunchie ! 27 January 2014
Rated 5.0 out of 5.0 by city centre, very convienient the staff were very friendly and helpful. Great location, handy affordable multi storey car park next door. Good breakfast included too. 12 January 2014
Rated 5.0 out of 5.0 by Recommend Have just got back from our stay and this was our second trip to here in less then a year. Stayed 4 nights from Boxing Day. This time we were on the 4th floor round the back so less road noise and people. Would definitely recommend this for a central location ideal for what we needed it for (St James Park) Staff are so friendly and helpful. Room was clean. Breakfast was good and had plenty of choice. We will definitely come back when we have some more tickets to watch the toon army. Thank you for making our stay enjoyable. 02 January 2014
Rated 3.0 out of 5.0 Overall comfortable bed and a good breakfast Whilst we had a really good stay in the hotel and a nice breakfast on each of the two nights that we stayed, we were shocked when we when to buy a couple of drinks at the hotel bar. We ordered a pint of lager and a vodka and diet coke. I was extremely surprised when the barman told me the cost. The cost for the two drinks was £9.25. More shocking was when I checked my receipt. We were charged £4.45 for a single vodka and another £1.00 for the diet coke. This seems excessive. we didn't even pay that much in any of the nightclubs we visited within the town. This was the only downside of our stay. We both felt that the prices of the drinks were far too expensive. 01 January 2014
Rated 4.0 out of 5.0 by Gleaming stay When I arrived I discovered that I had made a mistake in my booking, which was completely my fault. The desk staff however straight away made every effort to correct my mistake and successfully did so, even checking me in early. The room was spot on, the hotel was in a perfect location (close enough but not in the middle of it all) and there was always someone to help. Will definitely be my future residence whilst in Newcastle. 28 December 2013
Rated 5.0 out of 5.0 by Great Service We had a great experience and found the staff to be fantastic. They were friendly and very helpful. Highly recommend this hotel. 25 December 2013
Rated 5.0 out of 5.0 by great location for shopping and theatre Great location for shopping art galleries and theatres. Balancing price, breakfast and good standards this is a good deal. Recommend talking to the hotel front desk directly rather than other booking routes. 25 December 2013
Rated 5.0 out of 5.0 by Quality room and great service. Friendly staff on arrival, room was excellent, clean and modern. breakfast was ok, not full english (so was as advertised which said including hot items) which were sausage, beans and scrambled egg, plus cereals, fruit etc. which were good enough. 19 December 2013
Rated 4.0 out of 5.0 by Nice hotel in a great location This hotel was great mainly due to the location. It was only a short walk away from the city centre and the Metro Radio Arena. There is a multi storey car park next door which is very handy. Our room was lovely and clean but the bed wasn't that comfy. The staff are nice and friendly and the breakfast was good. I would definitely stay here again. 18 December 2013
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