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Rated 4.4 out of 5 by 212 reviewers.
Rated 4.0 out of 5.0 by HIE Newcastle Staff were friendly, polite & helpful. Room was comfortable & clean. Bar & restaurant area was clean & comfortable. Food was satisfactory 30 September 2013
Rated 5.0 out of 5.0 Best hotel I've been going to Newcastle for the last 2 weeks and i already feel at home, i am enjoying my stay and will be coming back there this week xx 29 September 2013
Rated 4.0 out of 5.0 by Comfortable stay but no atmosphere Comfortable and clean, friendly staff but let down by the bar area. We wanted a drink and a chat at the end of the day but the bar and seating was just not inviting, far to brightly lit and sterile. Shame really... 25 September 2013
Rated 4.0 out of 5.0 by Great Hotel - Clean and tidy with great location Travelling and lot and using Holiday Inn Hotels, this is one of ny favorite hotels, despite having to parking in the neighboring multi-story car park. The hotel is clean and well located and the service is good. Internet in the room is great for business users. 07 September 2013
Rated 3.0 out of 5.0 by pleasant stay The staff & general feeling was good but there were one or two things that would have improved our stay e.g. stains on the bedroom carpet, curtains hanging off the hooks & the pillow labels bore no relation to the type stated. These are only minor details but they do illustrate a lack of care in my eyes. 02 September 2013
Rated 4.0 out of 5.0 by Excellent value and service Extremely helpful staff, good rooms. Amazing value 01 September 2013
Rated 4.0 out of 5.0 by Quiet bedroom for city centre Staff welcomed me well. The room was quiet and clean, the bed was comfortable. Staff gave welcome advice for activities during the day and were very helpful. 01 September 2013
Rated 5.0 out of 5.0 by Great location, very comfortable, great value Stayed on a Tuesday night, great city centre location We had a room overlooking the square and found it nice and quiet Very friendly staff Clean comfortable room Would stay here again 31 August 2013
Rated 5.0 out of 5.0 by Room and service was first class Very enjoyable and comfortable stay. The rooms are perfect 29 August 2013
Rated 5.0 out of 5.0 by great experience first ippresions were great as we were having difficulties with our luggage the reception staff were so helpful we could not wish for more helpful staff well above there call of duty every thing was great including the room and breakfast plenty of choice would highly recommend this hotel so freindly and welcoming well done great stay pity it was,nt longer 28 August 2013
Rated 5.0 out of 5.0 by newcastle booked into the holiday inn waterloo was very clean n tidy .central to everything we need .would deff book here again , 28 August 2013
Rated 4.0 out of 5.0 by Central to Newcastle centre Central to the city centre so perfect for shopping and a night out. 28 August 2013
Rated 5.0 out of 5.0 by Comfortable In the city center, very close to the railway stration. The room is large. 27 August 2013
Rated 4.0 out of 5.0 by Another happy stay. Having enjoyed this hotel many times before there were no surprises. A great central location, clean & well maintained, reasonably priced car park next door, chatty & efficient staff and a good atmosphere. Guess where we'll be staying next time in Newcastle? 25 August 2013
Rated 4.0 out of 5.0 by Excellent service from staff The room 506 is very good and big for large family of 5 with staff providing us additional bed, also disabled facilities in the room and in the bath. Big but the self service breakfast food is not good at all because is very limited. The management need to improve the breakfast food which is very important. Thanks to all the staff. Location is excellent to all activities for children or couples. 20 August 2013
Rated 5.0 out of 5.0 by lovely hotel a lovely hotel and the staff were fantastic very good value for money i would definately recommend to anybody 10/10 18 August 2013
Rated 5.0 out of 5.0 by Good hotel, good service, very good location This hotel looks very good and is located excellent in the city centre. The staff is very helpfull and the room was clean. You can come back from cafe or club at any time you want, there is Always (security) staff to help you with problems or questions you might have. The breakfast was also good. there was enough choice of food and drinks. We had a great time in this hotel and in Newcastle centre also. When we come for a second time, we will go to this hotel again. 06 August 2013
Rated 5.0 out of 5.0 by Great service Just what I was looking for as I had to book a hotel for my daughter and her friend for a quick visit to Newcastle for an exam. The breakfast was fantastic and the hotel staff were very helpful to 2 young ladies far from home. Also excellent service from the advance payment office in offering me the best value. Great Choice! 29 July 2013
Rated 5.0 out of 5.0 by Great Location, Great Sleep Room very good, well appointed - no complaints. Breakfast a bit limited with only beans, sausage & scrambled egg available though. Very close to centre and to station though, which was very handy. 27 July 2013
Rated 4.0 out of 5.0 by Clean, comfortable, cheerful staff Stayed on business. Very conveniently situated close to station. Room clean, comfortable and everything worked. Breakfast utilitarian but still quite good value. 23 July 2013
Rated 5.0 out of 5.0 by perfect for the city night and shopping Excellent accommodation cannot thank the staff enough for making our sons graduation run so smoothly Will definately revisit the next time I'm in Newcastle staff are so wonderful and everyone says hello a real credit to this chain of hotels 23 July 2013
Rated 5.0 out of 5.0 A Great Geordie Welcome Having arrived at the Holiday Inn Express Newcastle City Centre after an international flight, we were warmly welcomed and quickly checked in. We were soon relaxing in our very compact, comfortable, and quiet room. The front desk staff provided some great suggestions and easy directions for dining. For our initial two-night stay we felt very comfortable and appreciated the convenient location. Consequently, we changed our reservations for the days at the end of our trip when we would be returning to Newcastle (and cancelled our reservations at two other Newcastle hotels). We were very happy to return to the Holiday Inn Express Newcastle City Centre for an additional four nights; it was like coming home. The location made this hotel the ideal spot for exploring Newcastle by foot or public transit. The staff even provided breakfast a bit early on our last day so that we could make it to the airport for our early flight. 21 July 2013
Rated 5.0 out of 5.0 by CONVENIENCE AND COMFORT AND VALUE From the efficiency upon arrival to the courtesy on departure all highly recommended. Very comfortable room. Location very convenient with car park next door. I would not hesitate to stay again and would propose the hotel to friends and colleagues. 21 July 2013
Rated 5.0 out of 5.0 by Great stay Staff fantastic, friendly and helpful. Comfortable and practical room, would recommend the hotel. 17 July 2013
Rated 4.0 out of 5.0 by Great service and good location Staff were very friendly, helpful and cheerful. Hotel is simple and down to earth but well run with a nice lounge and breakfast area. Good location near shopping area, football stadium and main routes. Free wi-fi was good although out of service on one evening. 17 July 2013
Rated 4.0 out of 5.0 by Up to standard Stayed for one (Sunday) night en route to the Northumbria coast, the hotel as easy to find and plenty of reasonably priced parking for a city centre. The staff on the reception desk were both friendly and helpful. The hotel is fairly new and the facilities and room were very well presented. Down side we only had 1 bath towel, although I had stated 2 guests, also the pillows were not up to the normal Holiday Inn standard, being rather firm. This aside I would recommend this hotel for anyone transiting through Newcastle 09 July 2013
Rated 5.0 out of 5.0 by The best yet I have stayed at holiday Inn hotels and express, and i must say this was the best so far. Location helpfull and friendley staff we could not ask for better we will be back again for sure. 08 July 2013
Rated 5.0 out of 5.0 by Great location and very friendly, helpful staff. I spent one night with my son prior to a university open day. The staff could not have been more helpful. The room was spotless and comfortable. Breakfast was lovely. Parking couldn't have been easier. We will definately be back if my son gets in to Newcastle. 05 July 2013
Rated 5.0 out of 5.0 great location and lovely staff Really lovely, friendly and helpful staff, for my daughter's visit for Uni Open Day, provided maps and best route to walk there. Room good, clean shower/loo good, temperature perfect and soft pillows! Recommmended. 03 July 2013
Rated 5.0 out of 5.0 by Fabulous place to stay We stayed at the Newcastle HIE during a family trip to Hadrian's Wall Country. Location was excellent for the train; staff were friendly yet professional, and they quickly acknowledged our 6 year old adventurer. Our room was ready (with the sofa bed prepared) even though we arrived early, without advance notice of early check-in. Exactly what a HIE should be- and friendlier than some we have stayed in. Thanks, if going that way would NOT hesitate to book again. 23 June 2013
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