Rated 4.4 out of 5 by 219
Rated 1.0 out of 5.0 by SwissTraveller Poor customer service & a bad night's sleep
We stayed in Room 509 recently and did not have a good night's sleep for two reasons:
1) Continuous noise. Despite having asked for a very quiet room when booking, there was a continuous humming noise throughout the night (a machine?) that led to us having a very distrurbed sleep. We were also disturbed by recurrent 'cracking' sounds (no idea of their origin).
2) Unsolicited wake-up call from hotel staff. To aggravate matters, we were woken just before 6 a.m. by a hotel staff member calling our room as a wake-up call that we had not requested - this was 2 hours earlier than we had intended to get up. No explanation or regrets were given by the hotel.
On top of this, the hotel demonstrated very poor customer service by not responding to the e-mail I sent afterwards to the Customer Feedback address (16 Feb.). Since Holiday Inn Express encourages customers to provide feedback, the least it could do would be to respond.
13 March 2013
Rated 4.0 out of 5.0 by Jasper03 Comfortable bed and cleanliness
HIE City in the centre of Newcastle with the nearby car park free for overnight stop from 5pm to 8am. Great spot to take the opportunity to go on a journey of evening adventure to great restaurants nearby like Pinochio and Portofino. A warm relaxing Great Room with Free wifi
12 March 2013
Rated 1.0 out of 5.0 by Tired13 Central location but avoid Fridays!
Great location - only a few minute from the train station and car hire depot. Other 'guests' - as the first question on check in was "are you part of a stag party?" it was obvious this hotel is popular with hen/stag parties - big downside was the large intimidating all male groups on stag parties dominating the bar/restaurant area and the shouting and screaming female 'guests' running a drunken rampage in the corridor outside my room at 0200 hours, 0345 hours and 0600 hours. A lack of sleep may suit the party guests but means I will unlikely book again for business travel.
08 March 2013
Rated 4.0 out of 5.0 by Paolo1982 A nice hotel
The hotel is very nice. The room is wide, clean and comfortable.
The staff is very helpful and accommodating.
Some bad things:
1) A little noise coming from the light in the room (it was probably due to electrocute of a bulb)
2) The internet access in the room fee (£ 10 for 24 hours). But you can stay in the lobby where there is a bar open 24 hours and free wi-fi
04 March 2013
Rated 5.0 out of 5.0 by Becsy Cheap, clean and comfortable
I wanted somewhere for myself and my 3 children to stay in Central Newcastle that would be cheap, clean and comfortable. This hotel fitted the criteria and we weren't disappointed. It is very close to the Station even if we nearly walked past it (no map at the time!). To have breakfast included was a bonus and we all had sufficient to eat on both days.
24 February 2013
Rated 4.0 out of 5.0 by Krnhpkns Great location and friendly staff.
This was our overnight base for a midweek stay. The location was excellent and within walking distance for all local services including St James Park, the shops and the local museums.
The staff couldn't have been more helpful, friendly or accomodating. We would definitely stay there again.
20 February 2013
Rated 4.0 out of 5.0 by JJ5556 Express Breakfast
British breakfast usually includes bacon but not part of Xpress breakfast very disappointed.
Otherwise self service was quite good, only one occassion where they didn't have scrambled egg ready, so missed out. No bacon no egg Ahhh!!!
15 February 2013
Rated 5.0 out of 5.0 by Kemster72 Very organised and helpful
Very comfortable rooms,good locations for nightlife and very organised and helpful staff.
03 February 2013
Rated 2.0 out of 5.0 by GordonJ Great location but needs a technical refresh
This hotel is in a great location - it's a short walk from either Newcastle Central (Rail and Metro) or St James (Metro) stations. Staff were friendly and helpful and there's an abundance of information in the attractive lobby. Had a fantastic nights sleep, and an excellent breakfast, but my stay was marred by a complete lack of entertainment. The TV in room turned off after a few minutes on, and leaving off for half an hour or so brought it back to life for a few minutes again. Anyway, thought I could live with movies on laptop and the Internet, maybe streaming, for the evening, but then couldn't locate any form of connection. Tried wireless first as hotel advertised as having complimentary wifi, but there was no signal at all in my room. As a last chance, tried the lead on the desk, clicked connect and was told I needed to select a package from the *zero* packages offered to me. Overall, great for sleeping, but when I extended my stay in Newcastle the following night, I chose another hotel.
15 January 2013
Rated 4.0 out of 5.0 by Zowser Excellent city centre hotel
Booked the Holiday Inn Express Newcastle for the 1st and 2nd of January for a reasonable price. Good location with multi-storey parking next door and very reasonable parking charges.
Room was not very large but fine for a couple of days. Buffet breakfast was included with decent choice and quality.
Would use the HI Express again.
08 January 2013
Rated 4.0 out of 5.0 by Eebagum Value
We had an overnight in Newcastle for Gary Barlow Concert,Shopping and Panto.Accomodation exactly met our requirements,thanks
07 January 2013
Rated 4.0 out of 5.0 by njay night away
Very enjoyable ,central for the station , China town and St James Park for the Toon army supporter.Enjoyable relaxing breakfast even after a double coach load of guests had left.
Only downside no arrangement with the council re parking and the inconvenience of having to get up early to feed the meter in the multi storey parking .
06 January 2013
Rated 5.0 out of 5.0 by Lambcruiser A great stay
Everything about our stay was good with one tiny exception, we had an access room and whilst the bathroom is huge and great for families, the interior of this bathroom was very tired. I got the feeling that it is not used that often and some of the fittings were hanging off the wall and it really was below par for HIE standards with respect to cleanliness. It could do with being refurbished frankly. Housekeeping on this floor seemed to be male, and without being intentionally sexist, it really needed a woman's eye for detail on the cleanliness front.
Other than that we had a geat stay. Staff were fab and you did the best scrambled eggs anywhere. We will definately stay here when we next come up to see Granddad.
04 January 2013
Rated 4.0 out of 5.0 by 82louisville88 Excellent hotel location supported by high customer service levels
Ideal location to access city. Very capable and hospitable staff. Always prepared to help
02 January 2013
Rated 5.0 out of 5.0 by Jimmythemoonlight Central for everything that makes a great week end
Had a great week end the hotel was everything you needed clean rooms polite helpful staff, central for every thing in Newcastle parking was easy although there is a charge of £5 a day,
Free breakfast eat in the relaxing lounge read the free papers with a cuppa. Have a late nightcap at the lounge bar before lights out what more could you ask.
Close to china town just a short walk away lots of eating places close by and good fun bars whole experience was good would I stay at the hotel again you bet I would . Do I reccomend it yes I do its all you need at a good price.
Jimmy & The wife and her two sisters
We all say yes to staying at the Holiday inn Express
Yes we would stay there again try it you'll like it.
19 December 2012
Rated 4.0 out of 5.0 by Francie Good Stay
This is the second time we have stayed and again we recieved a warm welcome from the staff. The room was clean. The breakfast was excellent. All the staff were friendly and helpfull.
Will be back again next year
13 December 2012
Rated 4.0 out of 5.0 by edgars value for money
this hotel is in a great location for the metro arena, its within 5 mins walking distance. it has parking close by and is 10 mins walking distance from main shopping area. great value for money although bars prices are bit expensive, was bit disappointed with the breakfast buffet but on a whole i would recommend this hotel
13 December 2012
Rated 5.0 out of 5.0 by Emma85 Friendly staff and great room
On arrival staff were extremely friendly and explained the parking situation. Room was clean and bed comfy. Although quite compact, for the 2 nights we stayed the space was perfect. Fresh towels both days, our kettle was faulty as it kept switching itself on, but staff corrected that within a few hours.
Breakfast was included and was adequate, a choice of hot or cold served buffet style we filled up for the day ahead.
I've stayed in a few hotels and only for 1-2 nights and I would say this is one of the best. Both night and day staff were friendly, from barmen in the evning to the kitchen staff serving breakfast. Very central to city centre 5-10min walk to town shopping! Overall an enjoyable pleasant stay.
11 December 2012
Rated 5.0 out of 5.0 by Happy12 Great Location - Great Staff
Stayed for a few nights to explore the city, great central location!
Comfortable hotel, with first class attentive staff who always smiled, enquired how my stay was, and were willing and able to answer questions about the hotel and the city. Definitely be back!
06 December 2012
Rated 4.0 out of 5.0 by Milneang Fantastic Location.
The staff were very pleasant and helpful. The hotel couldn't have been in a better location for us, short walk to city centre, train station, theatre and bars. The rooms were modern and clean, however my only issue was the room smelt of urine but that will not put us off staying again.
03 December 2012
Rated 5.0 out of 5.0 by BLONDIE3826 Friendly staff and comfortable bed
The staff were fantastic - so friendly and very helpful. They provided us with a map of the area- told us where the best shopping and bars were. They also recommended restaurants for eating in the evening.The rooms were very comfortable and spotlessly clean with everything you would need for a short break.
01 December 2012
Rated 4.0 out of 5.0 by Lordlardy101 HIE Newcastle City 19/20 Nov 2012
Struggled to locate the car park initially (easy once instructed) but a warm welcome awaited me at reception where I was greeted as a Platinum member (always nice). The room was ready for me and I was greeted by a drink and a kit-kat.
Free internet in the bar area around reception was convenient for me to undertake work but why not free for Platinum members in the room as well just as some other HIEs offer?
A really enjoyable 2-night stay in a well located hotel that met my needs well.
I shall undoubtedly return for yet another visit.
27 November 2012
Rated 5.0 out of 5.0 by LesB A great stay with the kids
We had a great saturday last minute stay over. The staff were fabulous. Friendly reception, bar, breakfast.
Only minor downside was the staff not beijng prepared for the breakfast rush at 955hrs, Sunday morning. We know the risk of trying at this time. We were in no rush, so it didn't matter this time. I assume this happens every week. Wouldn't it be great if Holiday Inn could learn to cope with this rush.
21 November 2012
Rated 4.0 out of 5.0 by DrBart Friendly service, great location
I stay here regularly on business and find the hotel ideal,for my needs. It is located in the city centre which means I have a wide choice of places to eat, and on occasions when I bring my bike it is a great location to start from when touring the local area in all directions, with well post cycle paths.
The staff are very friendly and always helpful, it is good to be recognised as a regular visitor and Priority Club member.
14 November 2012
Rated 5.0 out of 5.0 by ivstar Nice and tidy rooms
Nice and tidy rooms, quiet hotel good for relaxing. The staff is very friendly and forthcoming. Location is close to the city center so everything worth to be seen can be easily done on foot. Food is really good, very relaxed nothing too formal. All recommendations!
07 November 2012
Rated 5.0 out of 5.0 by ian2 first class
had no problems,first class throught ,second time stoped hear and know dowt will be back
04 November 2012
Rated 5.0 out of 5.0 by Chuckster Priority Club members this is the hotel to stay at when you visit New Castle, I recommend it.
I have stayed at this property 4 times from 2 to 6 nights at a time. The management has assembled a customer focused team that knows what they are doing. No detail to small or request to large. Modern clean rooms, excellent internet speed, top shelf friendly night bar and pool table in the great room. The free breakfast has all the fixings. I have been a Platinum member for 10 years and seen the good and the bad, this place is top shelf. Priority Club members this is the hotel to stay at when you visit New Castle, I recommend it. Charles/New Hampshire/US
28 October 2012
Rated 5.0 out of 5.0 by Gemm12 comfortable room and bed
lovely welcome, spotless hotel, would stay again very handy location
26 October 2012
Rated 1.0 out of 5.0 by Morton1964 A holiday inn that does not meet the usual standard
Stained and dirty carpet, noisy and no decent tv, duvet lumpy - bathroom not properly clean with light that flickered and even though I reported it twice it was not mended.
24 October 2012
Rated 4.0 out of 5.0 by Smada Good location and convenient pay and display parking.
Welcoming, friendly and helpful reception staff.
Comfortable, clean, and airy room.
Reasonable choice of TV channels.
Breakfast area comfortable and good food choice.
Disappointed in lack of wi-fi in room.
Wi-fi in lobby area okay but slow.
11 October 2012