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Rated 4.6 out of 5 by 226 reviewers.
Rated 4.0 out of 5.0 by Very freindly service. My stay was very comfortable & excellent value for money. The staff are very friendly & helpful. An excellent location when visiting Airbus. 02 December 2014
Rated 4.0 out of 5.0 by Great value, breakfast could have been better We checked in late and the staff were very helpful and got us checked in very quickly. Bar was open until midnight and much appreciated after a long journey. The room was clean and the beds comfortable and very quiet. The breakfast was a bit of a disappointment after that with a limited range of fresh fruits and watery orange juice but still managed to hit the spot. All in all, highly recommended. 02 December 2014
Rated 3.0 out of 5.0 by Book a room away from main road Nice hotel, good location for M4. Clean and friendly staff, be aware of constant road noise. The heater didn't work on our stay, and breakfast was very poor. Just weak squash, rubber scrambled egg and grapefruit, were things I didn't like. A few things would make it a much better experience. Slow internet access. However value for money. 02 December 2014
Rated 5.0 out of 5.0 by Football Stop gap We went to watch a Fri night Cardiff City match and didn't want a long journey home to the West country on the night, so went for this location just outside of Cardiff. Great accomodation, great value and the added bonus of breakfast included in the price! 28 November 2014
Rated 4.0 out of 5.0 by All good A good quality budget hotel helpful staff, we'll be back. 27 November 2014
Rated 5.0 out of 5.0 by Very helpful staff Really enjoyed the stay. Staff were very helpful and welcoming. Rooms very good, clean and spacious. Breakfast as per other Holiday inn express was fair. Near to a lovely pub next door called the DragonFly 26 November 2014
Rated 4.0 out of 5.0 by Newport Family room sofa bed left little to be desired, but that was the only problem. 26 November 2014
Rated 5.0 out of 5.0 by Business In Newport Directions to the hotel were clear and the hotel has good connections to and from the M4 both to Cardiff and the M4 corridor to London. The first impression of the hotel was modern in a nice area with good connections to the business community. Secure parking with ample spaces. Reception was an open area clean and providing a warm relaxing atmosphere, staff both welcoming and helpful. Guest rooms were as always of a high standard, both adequate with comfortable furnishings. Just what I needed. Will I stay again YES! 24 November 2014
Rated 5.0 out of 5.0 by Lovely Hotel and Staff Stayed here for two nights on a visit to Cardiff. This hotel is just far enough out of Cardiff to both enjoy a visit for shopping etc., and also to explore the area around. Had a lovely room overlooking the car park which was quiet and comfortable. Staff were very pleasant and more than happy to help whenever they were asked. Breakfast was good with lots of choice. Will definitely stay here again when we next visit Cardiff. Thank you for an enjoyable stay. 20 November 2014
Rated 5.0 out of 5.0 by Always friendly, always a good stay I stay here out of choice whenever I need to stay in the area when visiting ex-colleague and friends (I used to live in Cardiff). The welcome is always friendly whether I arrive at noon or, as this time, at 1am. The rooms are always cl an, well equipped and comfortable. I will continue to stay here, next stay being early January. 19 November 2014
Rated 4.0 out of 5.0 by Visit to Newport An excellent stay with a good breakfast! Newport is a place of great contrast and we were able to see this contrast very well from our stay in the Holiday Inn 18 November 2014
Rated 5.0 out of 5.0 by 1st class hotel Best h/inn express I have stayed in, everything was excellent,especially the greeting by the reception staff,we didn't eat dinner,walked down to the pub which is opposite the hotel,very good. the breakfast was very good. Will stay again. 17 November 2014
Rated 5.0 out of 5.0 by Enjoyable stays As the HQ for my company is only 5 minutes away this hotel is the obvious choice for an overnight stay. It also ensures I top up my points total which is important to me. The staff have always been friendly and courteous and the rooms clean and tidy, which is more that can be said for my contribution to the tidiness of the room - the maid earns every penny of her salary in my Having a pub next door is also a benefit. The overall experience at this hotel is excellent which is good news for me as I'll be a regular. I only have one issue and that is with HIE across the board, not just at this hotel. Whilst I appreciate the breakfasts are "free" the problem is this - please don't laugh because its important. To a breakfast aficionado like myself I must tell you your brown sauce is disgusting. It doesn't have to be squeezed out of the sachet, it dribbles out as if the sachet has a bad case of dysentery, It tastes like it as well (please note this is an assumption and not a fact). Could you please upgrade to HP. Cheers, see you all next week 16 November 2014
Rated 4.0 out of 5.0 by Comfort and convenience - another nice stay at HIE Am a regular visitor of HIE in Newport. As per usual, rooms are clean, spacious, good shower facilities. Improving meal menu and variety and good breakfast options. Staff are as always helpful and polite. 16 November 2014
Rated 5.0 out of 5.0 by breakfast The choice of continental and cooked breakfast was excellent as was the drink selection. 15 November 2014
Rated 5.0 out of 5.0 by Great modern Hotel Stayed with the Family following the Rugby Match in Cardiff. Worked really well and added to the weekend experience. Am a regular guest at HI Hotels and you can trust the brand Thanks 13 November 2014
Rated 5.0 out of 5.0 by Great Stay This is great Holiday inn Express modern and v v friendly 12 November 2014
Rated 4.0 out of 5.0 by Not a good welcome. I arrived quite late, was met by a stoney faced receptionist who couldn't raise a smile, let alone a 'hello' or 'welcome'. This was a shame, as it's nice to feel valued as a customer. After what seemed some time messing around I was checked in and given a drink voucher. Thankfully the bar was not about to close! I found my room on the third floor - the hotel is quite big! It was clean and comfortable. I made my way to the bar where I sat for about an hour catching up on messages and social media as I had been out of signal most of the day so was nice to have the free wifi to do this! Attention from the staff was poor - anyone wanting a drink had to go and find someone from reception. There was no attempt by staff to interact with customers. Plenty of people were still checking in so I guess this is a pretty transient place. Just off the M4 J28, this is around 15mins from the centre of Newport and 30mins from Cardiff. There is a pub and Italian restaurant a short walk away if time permits. Otherwise, the location is on a business park. No problems with breakfast, it was bustling at 8am on a Saturday morning and all running efficiently. The fact that guests are probably only staying one night and are only going to be in their rooms for a few hours is no excuse for complacent service. I'm sure this is a managerial problem and is a result of a lack of staff training. I would recommend this hotel for price and location. 10 November 2014
Rated 5.0 out of 5.0 by Another excellent stay The Dragonfly pub next door is really good - not your run of the mill typical pub - excellent home cooked food. Would recommend. Quiet hotel, excellent position. Good breakfast although weekends and school holidays attract a noisy family atmosphere. This would be the same anywhere though so not a criticism. 08 November 2014
Rated 4.0 out of 5.0 by Great staff and great hotel The hotel was very well located for my business needs and has a modern feeling. The staff were very pleasant and welcoming, always a good sign for the weary business traveller. I would recommned staying here again. 07 November 2014
Rated 5.0 out of 5.0 by Fabulous Location, Great Staff! My friends and I stayed on 31.10.14 for 2 nights, the rooms were excellent and ready on arrival. The reception area was clean and very relaxing a few enjoyed a game of pool! The staff at the property were fantastic and offered excellent customer service and nothing was too much trouble. Property was ideally situated and the pub next door served excellent food. Although it is quite close to the motorway the rooms did not suffer from any road noise. Great stay thank you! 06 November 2014
Rated 5.0 out of 5.0 by Highly Recommended Although we only stayed 1 night, it was very enjoyable. The staff made us feel really welcome. The room was really nice and the bed was comfortable. The breakfast was also very nicely presented and could not have wished for more. My wife and I will definitely be staying at this hotel again in the near future. Thank you to all the staff for their hospitality. 05 November 2014
Rated 5.0 out of 5.0 by Just one request I stay here most weeks with work. Excellent value and great staff on site. Just 1 request ... Can you get some decent Gin please....:-) 04 November 2014
Rated 4.0 out of 5.0 by second sleeping arrangements Poor comfort levels for the second bed in room, bed very very hard with no guaranteed comfort of sleep.Third person in the room did not get a very comfortable nights sleep and paid for it on the next day. 02 November 2014
Rated 5.0 out of 5.0 by Very satisfied We loved our stay. The hotel employees were very friendly and proactive in serving us and other guests. The room was nice and the bed very comfortable. 29 October 2014
Rated 5.0 out of 5.0 by A good nights sleep A very comfortable room with a breakfast included how can you go wrong. The staff were very friendly lots of room to park and convenient for the motorway. We didn't eat in the restaurant so unable to comment on the food, the drinks seemed a little overpriced, but probably the same as most hotels, There is a pub next door though! 25 October 2014
Rated 4.0 out of 5.0 by not bad but breakfast choice could be better Good value, rooms excellent for the price. Breakfast choice not the best. Bacon not available. Terminal was down so we couldn't checkout quickly. 23 October 2014
Rated 5.0 out of 5.0 by lovely hotel lovely hotel, just unfortunate my room near a lift and a little noisy then. 20 October 2014
Rated 4.0 out of 5.0 by Attentive staff We stayed here with friends for three nights, and enjoyed our stay. We were made to feel at ease. I was not recognised as being a IHG Rewards Club Member, when booking in! A small oversight I am sure! Both our rooms were together on the same floor. Breakfast was good if just the same for the stay. Staff overall were very good. In fact I would to thank the house keeper who retrieved a hearing aid that was left in my room. I only noticed this 20 mins into the journey home, phoned reception who informed house keeping,,we returned and I was reunited with the ear piece. Thank you. 15 October 2014
Rated 5.0 out of 5.0 by Great base for Welsh Adventure Lovely hotel, very close to the M4, allowed us the opportunity to drive around Newport, Cardiff and Merthyr Tydfill. I will definitely be booking here again soon. Breakfast buffet is a little limited though. 14 October 2014
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