Rated 4.6 out of 5 by 183
Rated 1.0 out of 5.0 by AndyTall Pretty poor stay
I had specifically asked for a double bed in my booking. I am tall and I find a single bed very uncomfortable and rarely sleep well in one. Apparently, no double-bed rooms were available. I booked over a week in advance, but nobody told me there were no double beds available before I arrived. When I checked in, the receptionist didn't tell me then either... I gathered all my bags, went up to my room, found it had two singles... thought it was an administrative error... gathered all my bags, returned to reception... to be told there were no double beds left from a receptionist who was not ready to even entertain that the hotel had served me poorly.
I am a Gold Priority Club member, by the way...
Lesson learned: Check your booking VERY carefully and don't expect any help from the hotel staff if you get it wrong!
I am 61 years old and can do without this hassle. I will not be returning.
23 February 2014
Rated 5.0 out of 5.0 by Robzzz Exceptional service
I spend a reasonable chunk of each week in hotels, and use Holiday Inn Express hotels regularly around the country. Generally I am very pleased by what I get from a HIE experience, but I have got to say that the staff at the HIE Newport were something else! The front desk staff were pleasant and professional, welcoming without being obsequious - they actually seemed like nice people!?! The hotel is probably the nicest HIE I have stayed in - I know I should not expect 5*, but certainly Newport is a lot better than the average HIE. The experience was just the same on check-out. I returned to the hotel a little later that day to meet with colleague........and only after the weekend did I realise that I had left my I-Pad in the restaurant area. One call to the hotel area though and the tablet was being packed up in a padded bag waiting for a courier to collect - nothing too much trouble. So full marks to HIE Newport all along, and it is convenient for the motorway - will definitely stay there again - but the thing that really sets it apart is the great staff and exceptional service!
21 February 2014
Rated 5.0 out of 5.0 by Nicky Noo Na much more than I expected for the cost
We stayed in a twin room, that was exceptionally clean and felt like it had been recently refurbished the standard was so high! Staff were so helpful and couldn't be faulted. Breakfast was included, which I wasn't expecting and it was excellent. I would definitely use Holiday Inn Express again, and will recommend them highly to my friends and family! Thank you
14 February 2014
Rated 5.0 out of 5.0 by Maggma Nice, convenient location nr. M4 plenty free parking
I often struggle when it comes to parking usually arriving later and sometimes having a high sided vehicle. Absolutely no problem here for high sided vehicles as the car park is open and spacious.
The cleanliness and overall hotel was as I would expect from Holiday Inn great!
Now I know where this is and the parking won't be a problem I will stay here again.
14 February 2014
Rated 3.0 out of 5.0 by Vad70 Convenient hotel with comfortable room.
Very convenient for M4 to Newport and Cardiff. Staff and service very good. My only criticism is with the lounge area (somewhat draughty) and breakfast area which reminds me of a canteen. I frequently stay at HIE's and prefer the dining/lounge and furnishings areas found at the Southampton M27 HIE.
14 February 2014
Rated 4.0 out of 5.0 by Outwell Six nations weekend
Comfortable stay room adequate size for family of four. Double sofa bed for children not really suitable for growing children of different genders will choose somewhere with separate beds in future.staff are lovely and really try to help with everything. Very pleasant stay with ok breakfast although it is included in room price. Nice quiet rooms very busy over the weekend we stayed as it was six nations and Cardiff were at home - very close to M4 easy access and big supermarket very near x
10 February 2014
Rated 5.0 out of 5.0 by Bottero1 Always Excellent
I stay at this hotel regulalry and I have yet to experience anything other than excellent service and a comfortable stay.
All the staff are friendly, have a ready smile and are professionalat all times. The food is always well prepared and the whole hotel is spotless. The rooms are comfortable and quiet, ensuring a really good nights sleep. I would recommend this hotel to anyone.
06 February 2014
Rated 4.0 out of 5.0 by kammycat comfortable bed
Having stayed here on several occasions I have found the staff very welcoming and friendly apart from one.
Breakfast is okay apart from lack of vegetarian options other than that very filling.
The beds are comfortable and the rooms have everything we need for a weekend stay.
05 February 2014
Rated 4.0 out of 5.0 by Trixie12 Clean, modern, value for money
Clean, modern, no fuss, hotel at a reasonable rate. Staff were friendly and helpful. Priority club members are recognised. Breakfast hot selection is a little limited but breakfast included in the price is wonderful. Perfect for a stay if you have transport as the location is very near numerous companies and business parks, but a little far from downtown Newport.
Good bar and dinner/ snack menu.
05 February 2014
Rated 5.0 out of 5.0 by Gpound Spotlessly clean, modern and excellent value.
Regularly stay, have had no reason to look elsewhere. Offers everything a more expensive hotel would. A Spotlessly clean and modern, no fuss hotel. Rooms excellent with advanced booking recommended for extra value. Breakfasts offer a range of cold buffet foods and limited hot. Would recommend to other travellers and will continue to regularly return.
31 January 2014
Rated 5.0 out of 5.0 by Howsey bear Holiday inn express Newport
We have been to this hotel 4 times now and as normal great clean rooms friendly staff, food good and a great area to stop for that visit into Cardiff would highly recommend to all
30 January 2014
Rated 5.0 out of 5.0 by paulg1 Comfortable bed and great service. - really !
Will definitely stay again. Excellent value, staff up there with the best.
29 January 2014
Rated 4.0 out of 5.0 by Jay and Ay Miserable wet weekend
Although the weather outside was foul, our stay was very comfortable. We were able to book in a little earlier than the allocated time and the staff were very accommodating. Thank you.
24 January 2014
Rated 4.0 out of 5.0 by Newport_jan13 Good value for money
The Holiday Inn Express Newport provides good value for money for a budget hotel. The room was clean, comfortable and functional. Breakfast was acceptable but nothing to write home about - a narrow selection of options presented at average quality. But then what can you expect at budget prices? Experience was perfectly fine for an overnight stay on a business trip (or possibly breaking a long journey) but I wouldn't choose to stay more than 1 night.
17 January 2014
Rated 5.0 out of 5.0 by debs41 Helpful staff
Stayed for weekend, arrived late at 10pm but still received a warm welcome, manager was very helpful suggesting places to visit in Cardiff.
Had food at night in bar area, very helpful staff sorting our order out. Food was very tasty.
Breakfast didn't have a wide choice of hot food but what was there was presented and tasted fine.
We enjoyed our stay and would stay again.
We always have a good nights sleep and do not hear any noises from outside or other rooms.
15 January 2014
Rated 4.0 out of 5.0 by Mackem Newport nights very comfortable
Regularly stay here, very convenient and great value
Highly recommended various choices for eating too
12 January 2014
Rated 5.0 out of 5.0 by tonto1 Another faultless stay.
We have stayed at this hotel number of times, visiting family in Cardiff. The staff are consistently good - friendly and helpful. The hotel is maintained to high standard and kept spotlessly clean.
Tredegar House is a nearby NT property and is well worth a visit to take nice to take a stroll around the lovely parkland.
08 January 2014
Rated 2.0 out of 5.0 by handyman20 28/29th December
Stayed here before and will again, however, this was not our best stay.
The air con had what sounded like a constant drip of water. As it was next to the bed this was annoying.
The usually good breakfast was disappointing. The museli tasted 'OFF'. Probably the nuts. had to reject them. Told a member of staff who asked if I was joking. When I told him I wasn't he changed those that were out. There was no fresh fruit, no hot chocolate. There were other items not available but as we don't usually use those items it was not an issue for us.
We did arrive early for our room and were asked to come back later, previously a room was found for us.
02 January 2014
Rated 5.0 out of 5.0 by Gillieflower Helpful
Excellent welcome and helpful staff, room warm and fresh. When requested extra pillows and mattress immediately helpful. Only issue was the smoking area and inconsiderate people going outside and leaving fire door wide open letting cold and rain in. Would definitely recommend very worth the money
01 January 2014
Rated 5.0 out of 5.0 by JamesT1976 Great value place
We had two rooms over the Christmas period whilst visiting family. Everything worked perfectly. Friendly staff on arrival with paperwork all ready to go. The rooms were next to each other (which not all hotels mange to do!). The rooms were clean and as it was very cold the heaters had been left on (again not all hotels manage this sort of thing).
Teas and coffee in the room were good and breakfast was ok too. The TV also worked well, a decent picture rather than fuzzy hotel cable tv.
All in all very good value for money.
30 December 2013
Rated 5.0 out of 5.0 by Joesph33 Outstanding
Excellent hotel and faultless staff. Would recommend!!
23 December 2013
Rated 5.0 out of 5.0 by Devon67 Very good Hol Inn Express
Would recommend this hotel, excellent value for money with free breakfast included.
Next door to a good pub.
Near the motorway for onward travel.
17 December 2013
Rated 3.0 out of 5.0 by Cindy1951 Great hotel but odd choice of room location for wheelchair users
This is a good hotel but our stay was disrupted through no fault of the staff. I know you cant stop idiots smoking in their rooms and setting off the fire alarm in the early hours,but it does highlight the odd decision to locate wheelchair accessible rooms on the third floor. When the alarm goes off and you are unable to use the lifts the fear and panic sets in about how to get down stairs and makes an already stressful situation alot worse.why not have the disabled rooms on the ground floor?. So a major lack of sleep that night plus the fact that an unwanted alarm woke us the previous morning very early meant that our stay was marred by a lack of sleep. Having said that this is a good hotel with great staff and a very clean room.
11 December 2013
Rated 4.0 out of 5.0 by Paxlot The wake up call was a bit early!!
Had a good stay at the Newport HIE.
Easy to find and plenty of parking.
Staff very pleasant and helpful.
Breakfast good although room crowded at 09.30 on a Sunday morning
But in all very good all for a VERY Good price!!
Oh yes, the wake up call: At 12.30 am when the fire alarm sounded!!
False alarm, but we know it works :-)
11 December 2013
Rated 5.0 out of 5.0 by simonsk Very Helpful Staff
Stayed here for one night and was very impressed with the front desk staff who were incredibly helpful.
Nice hotel, clean and comfortable. I will stay here again.
11 December 2013
Rated 5.0 out of 5.0 by TLC26 Amazing greeting
This hotel has to be one of the nicest ones I have stayed in for awhile. After a terrible journey down in very bad weather the greeting from Jay on reception was just what I needed. Friendly and willing to help. I am not surprised it has won the award for best hotel. The rooms were beautifully clean and up to date décor. This hotel is certainly worth a visit
10 December 2013
Rated 4.0 out of 5.0 by Dc01 Comfortable room, free parking, easy access to M4
The hotel is just off the M4 at Newport, easy to find and has a huge, free car park.
The hotel offers evening meals although a better choice of meals can be found at the pub next door.
Friendly staff, but bar service can be a little slow.
08 December 2013
Rated 5.0 out of 5.0 by JGLJ comfortable room satisfactory breakfast
Good hotel, convenient stopping point for Cardiff.
05 December 2013
Rated 5.0 out of 5.0 by christabelwwjd think holiday inn express when in newport
Great and helpful staff. Swift check in. Extremely comfortable and spacious rooms. Excellent heating in room.
01 December 2013
Rated 4.0 out of 5.0 by cardiff22 hotel stay for graduation
We had to book 2 rooms a week apart and were very impressed staff gave us ajoining rooms without having to ask. An ironing board was quickly produced when my son needed to iron his shirt. Clean, well presented rooms-thank you.
29 November 2013