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Rated 4.5 out of 5 by 413 reviewers.
Rated 5.0 out of 5.0 by Nice hotel Great service. Good breakfast, clean rooms and friendly staff May 21, 2016
Rated 5.0 out of 5.0 by Great staff The staff was great from the moment we walked through the doors. They were very helpful and remembered us from when we called and made our reservation. They were able to accommodate our needs too by adding an extra night and a better room! May 18, 2016
Rated 5.0 out of 5.0 by Staff went above and beyond with customer service!! A big thank you to the wonderful, hard working staff at The Holiday Inn Express Niagara Falls NY. for making our experience at your hotel nothing short of perfect. The staff went above and beyond to assist our family who was travelling with a young child. We made arrangements to park our car at the hotel while we went on vacation for 10 days. Because the airport was directly across from the airport this made it very convenient. Our flight was in the middle of the night and we arrived 2 hrs early and were greeted at the hotel by a very kind lady who allowed us to relax in the lobby area and enjoy hot chocolate and muffins. She even turned on the juice machine for my grandson. Upon returning from our vacation, we stayed the night and had missed breakfast the following morning. Staff once again went above and beyond to make sure everyone in our family had muffins and bananas for a snack before we left.. Staff even turned on the juice machine again so my grandson could have some juice. Thank you once again to all the hard working staff who served us...you truly are amazing and deserve a pat on the back!! May 16, 2016
Rated 5.0 out of 5.0 by Everything is just Great!! Value + Comfort +Clean + Breakfast Everything is great for the price!! Will Highly recommend ! May 11, 2016
Rated 4.0 out of 5.0 by Comfortable stay with great service Very good place to stay at. Staff were very professional, helpful, and courteous. May 10, 2016
Rated 5.0 out of 5.0 by Great Experience Staff very co-operative. No hassle checking in. Great customer service. April 27, 2016
Rated 4.0 out of 5.0 by Clean and comfortable The staff was on average pleasant and accommodating. I didn't realize being an IHG member came with extra privileges. However, that didn't bother me much April 26, 2016
Rated 4.0 out of 5.0 by good comfortable stay it was a good experience. comfortable and friendly. check out was quick and easy. April 25, 2016
  • 2016-05-25 T20:13:48.217-05:00
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