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Rated 4.2 out of 5 by 160 reviewers.
Rated 5.0 out of 5.0 by Clean and convenient Easy access from highways. Staff very friendly and helpful. Very clean property. 29 August 2014
Rated 4.0 out of 5.0 by A Solid Stay For an overnight stay, this seemed like a pretty good option, especially given how far away I live from a major airport. 28 August 2014
Rated 3.0 out of 5.0 by Comfortable Bed - Good Service Friendly and reliable staff - ease at check-in, complimentary breakfast area clean and stocked. Fitness area clean and up-todate. 27 August 2014
Rated 3.0 out of 5.0 by IHG Rewards Club Very disappointed that I was not recognized as an IHG Rewards Club member upon check in at this property. (I had made the reservation online through my IHG log in.) When I questioned the front desk staff about receiving a club member "welcome bag", I was told that only Gold and Elite members received a welcome gift. I've stayed at approx 10 IHG properties over the past year and that was a first. The next night we stayed at a HIE property in Chester NY. Arrived without a reservation and was promptly greeted as a Rewards Club member and handed a welcome bag. Though it only contained a bottle of water and bag of trail mix, the gesture showed me that the front desk manager is on his game with regard to customer service. 27 August 2014
Rated 5.0 out of 5.0 by Convenient location and great staff I stayed here twice in the same week, the first night on arrival in Syracuse and then seven days later prior to my departure. I requested a room near one of the hotel entrances so I didn't have to walk very far (bad back) and the staff was very accommodating both times. In fact, I asked for the same room for the second stay and they reserved it for me. I appreciated their kindness very much! The bed was a super comfortable king size with several pillows that were marked "soft" or "firm". The room was clean, the location quiet and the bathroom amenities ample. Breakfast was a wide assortment of hot and cold items and included several cereal selections, breads, muffins, pancakes, biscuits, bacon, sausage, yogurt and multiple beverages (tea, coffee, milk, juices). I travel quite often for both work and vacation and was very happy with this hotel. I would definitely stay here again. 27 August 2014
Rated 4.0 out of 5.0 by Excellent Management Reservation was entered incorrectly by central booking. On-site GM went above and beyond to resolve the issue and got me checked in. Very clean facility. Highly recommend. 27 August 2014
Rated 4.0 out of 5.0 by Enjoyable Stay We stayed 2 nights on the 3rd floor. Comfortable beds but the room air conditioner would not stay on longer than five minutes at a time. Room was stuffy and smelled funny. Staff was friendly but needs more training. The young staff member had trouble registering us. I had to ask for extra keys, 2 times. He did not ask how many keys we needed. Only gave one and I had asked for 3 keys. He did one key at a time. Handed it to me and I counted only 2. Then I asked again for another one. It took longer than usual to register. The pool was clean and at a good temperature for swimming. Breakfast was good. Bath tub was slow draining, but was fixed the next day after I mentioned it to the front desk. 26 August 2014
Rated 5.0 out of 5.0 by Syracuse Airport Hotel I drove down from Ottawa Ontario (Canada) for an early flight out of Syracuse. An Airport Shuttle is available every 15 minutes. You need to book your seat at the front desk. The hotel also provides parking at the hotel for those who stay at the hotel and fly out. Very clean, close to several restaurants and only a 5 minute shuttle ride to the airport. Great location and friendly staff. 26 August 2014
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