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Rated 4.1 out of 5 by 173 reviewers.
Rated 1.0 out of 5.0 by Is this one of the benefit of being a Gold member? I have been staying at Holiday Inn chain for many years and has a Gold member status. I did not expected to be treated preferably but would expected to be treated fairly and honestly. When I arrive with my co-worker yesterday, I sensed something is not quite there when he was assigned to a upper floor and I was assigned to the 1st fl. To my dismay, my room was next to the gym which and to the door next to the parking lot! I called front desk and was told that no other room was available. When I got up very early this morning, I found that parking lot was maybe half full, one can reach the conclusion oneself. Is this the benefit of being a loyal customer or is this a east coast thing? I can not help wondering since I got similar treatment in another non-Holiday Inn hotel at Ithaca too, i.e. I was assigned to a 1st floor room next to the exit and my co-worker was assigned to an upper floor room. 20 September 2014
Rated 3.0 out of 5.0 by great location for airport; clean facility; my negative comments and ratings is due to only one staff member. I have stayed at this facility many times and until this trip it was my go to facility when flights necessitated an overnight stay in Syracuse. The facility on a whole is clean, safe, and the staff is very efficient. Even an "I'm sorry for the misunderstanding" would have been nice. 19 September 2014
Rated 5.0 out of 5.0 by Syracuse visit 2014 Very warm and friendly .stopover on our trip around Lake Ontario. 17 September 2014
Rated 4.0 out of 5.0 by Business Travel My recent stay at the Holiday Inn Express Syracuse Airport was fine. The staff were friendly and helpful. The room was clean and had adequate work space. Overall, it was in keeping with the standards I am accustomed to for the Holiday Inn Express. Unfortunately, this includes the average breakfast usually on offer (e.g. limited selection of fresh fruit, vegetables). The only fault I have is with the fact that if you accept the package of water and a snack for being an IHG member you forfeit points. I have never come across this policy before and was surprised - it seems somewhat petty. 17 September 2014
Rated 4.0 out of 5.0 by Decent Hotel It's a Holiday Inn, so expect clean and serviceable. The beds are super comfortable, the rooms are fine, the bathrooms clean. The breakfast leaves a bit to be desired, but for free, a hot breakfast and some options is adequate. 16 September 2014
Rated 5.0 out of 5.0 by Great location and property The property is VERY convienant to the Syracuse airport and Dan the shuttle driver is AWESOME!! All of the staff have a great attitude, understand the importance of good service and the rooms are great. Jon P 14 September 2014
Rated 2.0 out of 5.0 by Sadly, disappointed with this property Room description on website not what I found at the hotel. No ability to change rooms as hotel was full. Found toe nail clippings under the chair in the room. Washroom was not in the best condition. The shower curtain rod was falling off and the curtain kept sliding into the centre while I was showering which meant water on the floor. We have stayed at many Holiday Inn/Holiday Inn Express properties in US and Canada and this was the most disappointing one. The staff however was friendly and tried to make up for the hotel's lacks. Would probably never stay there again. 11 September 2014
Rated 5.0 out of 5.0 by Good Choice North Syracuse Onondaga Lake Park less than 5 miles away, which has an excellent walking/running course. Wegmans a few miles away. Breakfast starts at 5:30AM if you're an early riser. 11 September 2014
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