Rated 3.5 out of 5 by 69
Rated 2.0 out of 5.0 Good breakfast cheap rooms
We were able to save some money by staying here. The hotel is somewhat aged and a bit dirty but for the price it was ok. The big bonus was the location and free breakfast which included eggs and sausage. I would recommend this place if you just need a place to stay one night.
04 August 2013
Rated 5.0 out of 5.0 by Cynth62 Comfortable stay and excellent service
The staff was courteous, nice, & helpful. The hotel rooms were clean and comfortable to stay at. The breakfast choices were plentiful and the food was good. Just wondered why there were no fridge & microwave ovens in the rooms. Is this the new minimum standard room in hotels nowadays?
04 August 2013
Rated 5.0 out of 5.0 by iPam Amazing staff
We were on a trip to wonderland and a member of our party became ill and had to sign in early. We sent her on her way and called the staff and they were waiting for her had water and food for her and helped her to her room. By far the best service I ever recived at a hotel!
03 August 2013
Rated 1.0 out of 5.0 by Disappointedck2013 Time for an upgrade!!!!!!
From the outside this hotel looks like your average up to date Holiday inn Express, but looks are deceiving. Rooms are small and outdated, only rooms available were on the smoking floor, which stunk to high heavens, and only got worse as the night progressed,which couldn't have been healthy for a pregnant wife and twelve year old daughter, and the bathtub was so dirtied and warn out that a shower was out of the question.Only one of two elevators worked, which in a packed hotel was a major inconvience. All around, very disappointing!
28 July 2013
Rated 2.0 out of 5.0 by Bella28 Overall
The room was very comfy and slept very well and the breakfast was excellent. My only problem was the elevator was so very very slow half the people inside the Holiday Inn had to take the stairs. Also it say on the brochure you get on night table that if you need tooth paste and comb and such to call front desk and they will bring the items up to you. I called and they told me it would be offered to me but I would have to come downstairs for it myslef.
27 July 2013
Rated 3.0 out of 5.0 by BonandCol Poor service
Only two elevators for this facility are inadequate, and during our stay only one was operational.
Staff was repeatedly unable to provide two working key cards. We informed them that their second attempt was unable as we left for the day, and upon our return they had still not solved the problem -- requiring us to make yet another round trip in the only functioning elevator to deal with the problem.
26 July 2013
Rated 2.0 out of 5.0 by Apologies Apologies vs Solutions
The staff were full of apologies short on commitment. A total of 4 staff members committed to providing a service the room was to offer, but never followed through with making it happen. Instead of rectifying the situation, apologies were provided and the per verbal "I will see to it" was given. I checked out on the third morning of a fourteen day stay. My next choice in hotels was more then happy to take my $1000.00 plus business and fulfilled all their commitments.
21 July 2013
Rated 2.0 out of 5.0 by MLM3ST Good location but bad maintance
I never been in a Holiday Inn so creepy since we arrived (around 1 am) the customer services on duty do not have a notch of respect - we are the only ones in the counter. Not even greeting just look us as nothing. Then from two elevator one work but with out Air Conditioner. Totally a bad experience...!! we stayed five days and the elevator nobody was working to repair it...the cost of the hotel was so high that we do not recommend at all.
19 July 2013
Rated 2.0 out of 5.0 by Shyshy Not so relaxing
During our stay they had a power outage and there were no back up in place.staff were not the most helpful due to the fact the managers gave them no information to past along to the guess no discounts nothin
14 July 2013
Rated 5.0 out of 5.0 by Sparkie931 Comfortable stay
A few years ago I selected this inn on line. It was only for one night, but we were greeted by friendly front desk staff, enjoyed our evening in, slept well on a comfortable bed, were greeted by all housekeeping staff in the morning as we went to a very nice ready made breakfast. On check out, staff made sure our bill was all in order, thanked us for choosing Holiday Inn Express North York and we left for our journey home.
This year I selected an inn on line once more, and didn't even realize until we drove into the parking lot, we were at the same hotel. The experience this time was déjà vu! If the hotel and staff can maintain quality service like that, then they are definitely doing everything right!
If anyone remembers the commercials from many years ago, I believe the slogan was "There are no surprises at Holiday Inn!"
Keep up the good work.
06 July 2013
Rated 1.0 out of 5.0 by Barney12 Dump
I stay in Holiday Inns all over the world and this is the worst. It is old, dirty and should not have the Holiday Inn Flag out front.
The carpet was dirty, bed was lousy and the elevator barely worked. The shower did not function properly. I could go on but the list would be to long.
06 July 2013
Rated 5.0 out of 5.0 by TomCat25 Hotel
Loved the cleaning of the hotel and great breakfest
27 June 2013
Rated 5.0 out of 5.0 by Jaz2008 Excellent place to stay when visiting Toronto
Excellent hotel, clean, comfort and friendly staff, close to the highway, to the mall and also to the Toronto Metro. Good value for money.
25 June 2013
Rated 1.0 out of 5.0 by jubjub I`m so sorry for disturbing you.
We got in after a 7h drive at 1am. The man greeting us at front desk looked like he was very annoyed that we were interrupting what ever he might be doing at 1am. When I asked if he could pull the weather for the next day so i can plane our day he was not very impressed and then gave me some attitude when i asked him to speak up since i did not hear his directions to our room. Once we got in our room, the bed was the most uncomfortable bed i have ever slept in. There was a sinking whole in the middle of the bed. me and my partner both were stuck sinking in the middle. As for the breakfast, there was a standard breakfast spread. we really were not a fan of the powdered eggs. We do not have extremely high standards for hotel breakfast, but the eggs were inedible. I will not be trying this place again.
21 June 2013
Rated 4.0 out of 5.0 by KodiKid Awesome Bed and Really Deep Tub!
Had a great night in this hotel. Was able to soak in a nice deep tub full of bubbles. Iron and ironing board came in real handy when I opened my suitcase and found my shirt for the convention all wrinkled. It was quiet in the room so I was able to get my work done in record time and enjoy a movie on the flat screen T.V.
Would have been nice if they had an in-house restaurant as it's not in the safest location in the Toronto area. But they did provide a bunch of places to order dinner in from.
Check-out was fast and easy. Good job!!
17 June 2013
Rated 5.0 out of 5.0 by Loulou100 comfortable and pleased
I wish there had been a small fridge in the room.
Enjoyed the complimentary bottled water.
09 May 2013
Rated 2.0 out of 5.0 by Senior23 Hotel seems to be going down hill. Have stayed here many times.
Room not cleaned properly = carpet not vacuumed (sparkles on the carpet); strap from a ladies' shoe on carpet; black mesh bag found on shelf under the TV.
Made us wonder just what had happened in that room?
Bottles of water and energy bars a nice touch, as usual.
Taking these comments under consideration, we aren't sure we will return. Standard seemed low.
05 May 2013
Rated 3.0 out of 5.0 by Bercik65 Not the best HIE property.
Older looking property with some maintenance issues, probably to long to list here. Most staff are ok, but some have displayed only a passing effort in responding to customers. On a few occasions I have felt that I was just annoying them and should mind my own business. Just not a place you will feel welcome.
05 May 2013
Rated 2.0 out of 5.0 by bball needs updating
we travel around for basketball and usually really enjoy our stays at Holiday Inn Express but this time was different. The rooms were smaller then normal. One bed was updated and the other was an old springy mattress. The bathtub was peach from the 80's and dirty old floor.
The staff were great but wouldn't stay again until renovated
29 March 2013
Rated 5.0 out of 5.0 by Gregorian Stressful pre-medical procedure evening - went fine!
This was not our first visit to this Holiday Inn.
This time, my wife faced a medical procedure the next day and was not feeling well; but the staff at the Holiday Inn Express went the extra mile to ensure our comfort that afternoon and evening. For example the "battery low" indicator in our temperature control panel # a neat touch screen in itself# was flashing. I called the front desk and a new battery was delivered and installed within 10 minutes.
Thank you to everyone who was on duty the night we stayed. We recommend this Holiday Inn express for it's great value and location.
20 March 2013
Rated 5.0 out of 5.0 by Duuong Good little hotel
I was pleasantly surprised by the service and the products offered at this hotel.
I never had much expectations but was pleasantly surprised.
Thank you for a great stay and we are sure to return in the near future
19 March 2013
Rated 1.0 out of 5.0 Not up to Holiday Inn Standards
This property was poorly maintained. The overall impression was an outdated, water damaged facility. There are no real dining choices nearby. I would strongly avoid this property and won't every stay there again.
11 March 2013
Rated 4.0 out of 5.0 by Viscountyyyyy Much better second time
This was the second time I stayed there within a week, and the room was much cleaner, clearly they have alerted the maid staff to make sure the rooms were clean!!
The front desk staff was as before very courteous, this experience was up to Holiday Inn standards!!
25 February 2013
Rated 2.0 out of 5.0 by Viscountyyyyy Need better maid service!!
I am a platinum member of priority club, staying over 50 nights a year at holiday inns, the front desk were very courteous at this hotel, and the room was very nice, but the toilet in my room was plugged when I arrived and not clean, that was simply appalling and something I have never experienced before.
I complained to the front desk who rectified the problem, but clearly the room was not cleaned very well!!!
Subsequent nights the toilet worked but the level of cleanliness was still not up to normal holiday Inn standards, the sink and shower were not cleaned very well, room was not vacuumed etc.
This is such a pity as the hotel is very convenient to where my business in Toronto was and is overall very nice. I also booked a visiting Scientist (collegue) from Germany at the same hotel for 4 nights, who agreed the room was not as clean as he was used. Clearly they need to improve their maid service!!
Since I stay at Holiday Inns and book rooms for many of my collegues who visit me in California I expect the same level of cleanliness at each hotel.
The staff and service rating of poor is for the quality of the work done by the maids and not the front desk personnel who were very nice and courteous.
I will still recommend this property but will make any notes that they should ensure the room is cleaned to normal Holiday Inn Standards!!
20 February 2013
Rated 4.0 out of 5.0 by Sunnyg Staff
My compliments to the staff, they were courteous and went out of their way to help.
03 January 2013
Rated 5.0 out of 5.0 by BFrank Another Enjoyable Stay
Clean, comfortable room, comfortable bed, trouble free internet and a great breakfast ready and waiting in the morning. Everthing I like. Also, this hotel is close to where I need to be making it my regular #1 choice.
29 November 2012
Rated 5.0 out of 5.0 by raffaele2 Loved the friendliness of the staff at check in
Very comfortable , relaxing, satisfied with the price paid and breakfast was also good and plenty.
18 November 2012
Rated 4.0 out of 5.0 by TVAM Great Stay- We recommend!
This was a great stay,. Reasonably priced, very close to our venue. Staff was amazing. As soon as we got there we were given a complimentary upgrade. No complaints at all. Loved it. Will be back again next year as our venue is a yearly party.
08 November 2012
Rated 4.0 out of 5.0 by GreggB All good except for some parts of the breakfast
As usual, the Holiday Inn rooms and service were just fine. It's predictable and consistent no matter where we stay. For the Holiday Inn Express, I like the idea of a "free" breakfast, but I find some parts of it suffer because it's not fresh. For example, the scrambled eggs taste artificial to me. As well, the bacon doesn't seem "real". I assume this is because it is "mass produced". I stuck to the cereals and fruit. I would have liked to have tried a pancake, but the machine making them wasn't working that day. Finally, the amount of waste created from all the styrofoam plates and plastic cutlery does not seem "environmentally friendly". Wouldn't it be about the same cost to have real plates and cutlery and wash them? Of course, these points apply to all Holiday Inn Expresses, not just this one.
03 November 2012
Rated 5.0 out of 5.0 by SDEF Great Staff!
All the staff at Holiday Inn Express made a weary business travel very welcome upon arrival and for the duration of my stay with greetigs each time I came in from a long day and were great with restaurant recommendations!
23 October 2012