Rated 3.8 out of 5 by 121
Rated 5.0 out of 5.0 by QueMalo Excelent service
I have stayed at the intercontinental Times Square and the service I received here was better. Everyone was great with special recognition for Tom at the front desk. Well done!
09 September 2014
Rated 3.0 out of 5.0 by platinumnot elite Nice staff let down by hotel management
The staffs were very niice, friendly and very helpful.
The air con in the room was not working and the noise from the gym next door was very loud.
Evening menu was very poor so had to drive into Norwich to eat. Breakfast was hardly anything available so had to stop at a Costa Coffee. Overall felt that the staffs were let down by the tools very poor value for money.
08 September 2014
Rated 2.0 out of 5.0 by Ron210463 No bath towels
This hotel is clean but parking is difficult and on my first night there were no bath towels so small hand towels had to used after a shower! Breakfast was basic to say the least
07 September 2014
Rated 5.0 out of 5.0 by dawn58 excellent stay
excellent comfortable stay in a clean and tidy hotel. enjoyed our breakfast and was allowed to check in early as attending a family wedding
04 September 2014
Rated 3.0 out of 5.0 by Peter023 A place to lay my head....thats all
A hotel with a bed and basic breakfast buffet, no bacon.
31 August 2014
Rated 3.0 out of 5.0 by Aquasports Okay Stay
General stay was okay, staff training going on, everyone has to learn at some point.
28 August 2014
Rated 2.0 out of 5.0 by one2watch not one of the better holiday inn hotels
The parking was awkward and we were not advised on check in the need to give our registration to avoid getting a fine. The room was tired the ceiling was peeling from what looked like a flood from the room above. The shower again was tired and needed replacing with poor water pressure
I have stayed in many holiday inn hotels across the country and this is definitely not one of the better ones and hope its on the list for improvement
22 August 2014
Rated 5.0 out of 5.0 by daphne 1937 service
I found the reception staffvery helpful and willing to assist in any way when asked.
I am a past employee of Holiday Inn at Crawley West Sussex, which is now a Crown Plaza, and I would always choose to stay at a Holiday Inn/Express whenever the need arises.
21 August 2014