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Rated 3.5 out of 5 by 209 reviewers.
Rated 3.0 out of 5.0 by Convenient - Cheap and Cheerful For a reasonably priced City centre hotel for a short stay , the HIE is a good choice Interent access is included which was fine in the room but intermittent in the breakfast area Breakfast choice was more than adequate and stocks were replenished regularly . Would have liked to see some bacon but took the sausage, scrambled egg instead !!! The room size was OK but the walls are thin. Though I slept well I was woken by the alarm in someones else's room The bathroom could have been cleaner. I dislike shower curtains as they discolour and go mouldy over time. This was no exception & there was an odd smell in the toilet - bad drains /dirty water smell For me , for one night it was average ;bed comfortable and clean ,TV available , tea/coffee facilities and internet Using the car park facility on Upper Parliament st is 'challenging' The entrance is quite narrow as is negotiating the levels and the ramps . Leaving the car park was worse tryng to turn down the tight turn avoiding scraping the wing on either side. My car is average size but anyone with a 4X4 or an estate would really struggle to manoeuvre in/out/round the car park. The car park used by the Crowne Plaza is much better and just round the corner. Think the HIE should consider negotiating a similar rate with the car park on Wollaton St 22 November 2014
Rated 2.0 out of 5.0 by Location good, breakfast...what breakfast? The room was ok, given the city centre location and no doubt heavy through traffic, the condition of the room was fine. However, our overall stay was tainted by the debacle facing us for Sunday morning breakfast. Breakfast is served until 10am we were told. We arrived at 09:25am, had to wait 20 mins for a table to become free, wait a further 10 mins for any sign of food which was then all snapped up by the other guest that had also been waiting for 30 odd minutes. In the end our party of 6 left the hotel restaurant without food and had to find alternative arrangements (a handy McDs is a short walk thankfully...) So much for breakfast included. To top it off, upon returning to the hotel at 10:45am to check-out (11am is the cut-off...we would have been checking out around 10am if breakfast had gone according to plan!) our room key had been disabled as the hotel assumed we'd left having opted for the pre-pay checkout arrangement when checking in the previous day. So after a walk up to 3rd floor, back down again to get a key re-coded, back up, grab the bags and back down we finally brought our stay to an end. Phew. I would have to think hard before I rebooked this hotel. The location is spot on for the Theatre & Concert Hall but our experience at breakfast left a lot to be desired. 21 November 2014
Rated 1.0 out of 5.0 by very uncomfortable bed The bed was very old and sagged in the middle, badly stained carpet, small poor quality towels. Staff on the whole not friendly or helpful, service indifferent only used this hotel again as it is near to the Theatre and concert halls. Bar area is cold not enough staff had to wait quite some time to get served. Breakfast however was OK again staff not very helpful had to ask for teaspoons. 21 November 2014
Rated 4.0 out of 5.0 by Lovely hotel. Not sure of level of cleanliness Great hotel, perfectly situated for restaurants, shops & bars. We were going to the Royal Concert Hall which was a less than a five minute walk away. Hotel was quiet at night so we were not disturbed at all. Beds were very soft but surprisingly comfortable. Breakfast was fine - plenty of choice & constantly replenished. The only negative about our stay was I'm not sure how well our room was cleaned as there was a pile of used contact lenses on the bedside table. Makes you wonder if beds/towels were changed either but I guess you never can tell. Overall the room looked clean but I don't know how these could've been missed if it was. 20 November 2014
Rated 3.0 out of 5.0 by review not great just ok. location was the only reason for stopping at this hotel. Similar priced to the crowne plaza but not as good a quality. Will stop at the crowne next time. 16 November 2014
Rated 2.0 out of 5.0 by City Centre hotel that needs improvement... Stay was OK but below standard of most HI Express hotels. Room carpets were old 10 November 2014
Rated 5.0 out of 5.0 by good receptin staff great location car parking easily accessible reception staff very welcoming rooms very spacious and comfortable would definitely stay there again 06 November 2014
Rated 4.0 out of 5.0 by Lovely staff and comfy bed. It was a lovely room and clean apart from a dirty carpet, big stains on it by the bed. The bed was very comfortable. Bathroom was lovely and clean. Breakfast was a big disappointment as the advertised as hot food. Sausages were the worst I had ever tried, I couldn't eat them as they weren't cooked properly. The scrambled eggs and beans were ok but couldn't really ruin them! The rest of the food wasn't too bad and a good selection. The check in staff were very helpful and friendly. The hotel is in a good spot in the area. You have to park at car park a few minutes walk from the hotel. Apart from needing a carpet cleaner and a lesson in cooking sausages, I would use this hotel again. 27 October 2014
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