Rated 4.2 out of 5 by 358
Rated 5.0 out of 5.0 by sueret15 great service and helpful staff
good room facilities as usual, staff were very friendly and helpful. bathroom had a few small issues
August 29, 2015
Rated 5.0 out of 5.0 by Surj1664 Enjoyable stay
Great service from staff, clean hotel, clean room which had a good sized tv and a comfortable bed.
August 26, 2015
Rated 3.0 out of 5.0 by MickyB100 nice place to stay
Generally the stay was good. But this was made less.
I do not appreciate having to listen to TV (this should have been on sub titles only) at breakfast. Especially football. A few more but too petty to mention really
August 26, 2015
Rated 5.0 out of 5.0 by ITISMEAGAIN Clean and Comfortable
Very Clean and Comfortable Room. Very nice Shower Room. Breakfast OK in price But machine Coffie not very nice.At a reasonable Price. Would Highly Recommend
August 23, 2015
Rated 4.0 out of 5.0 by Linda 13 Good stay spoilt by 4am awake call emptying glass bottle trash
Room 222 not good as the noise at 4am was unacceptable.
Glass bottles and bins being moved made far too much noise
Would not want this room again or neon this side of the hotel. Everything else in the hotel is very good. The staff on the whole are excellent
August 23, 2015
Rated 1.0 out of 5.0 by pinchyinch good for smokers and people not on business
I stayed at the hotel last night, I complained that the WIFI did not work, I was told there was no problems, but try the premium at £10, three times I tried to register but it would not log me in, I complained again on check out and was told no problems with it, and he would make a note, but the problem was with my IPad settings and I would not be charged, I have left the hotel and now just had paypal charge for £10, I was not keen to use paypal your preferred method, but my credit card, I guess I can expect two more bills! But that was not the worst of it, we were booked into smoking rooms, really in this day and age?? My colleague who also could not get the wifi! had said we did not wish for smoking rooms, but I was all they had and we had no choice, I suffer from Asthma and even for a smoking room it was disgusting, it was like sleeping in an ashtray, I had the window open all night and the taste in my mouth is not good! The room has undergone a refit and was ok but you can see some tatty stuff underneath, I complain at check out but did not get much interest it is obviously a common event for the staff! Breakfast was poor too!
August 19, 2015
Rated 5.0 out of 5.0 by Konky Hot rooms
The room was vey hot. When mentioned staff immediately offered fans. It was not the first comment they had rec`d.
Instead we overrode the safety catch on the window so it could be opened wide.
August 18, 2015
Rated 2.0 out of 5.0 by Dwaelf Hard Sliding Beds and Substandard Breakfast
I've stayed in quite a few Holiday Inns but never before in a Holiday Inn Express - and never again! Whilst check in and room itself were basically of a similar standard to other Holiday Inns, the beds were on castors and slid around if you sat on them, got into or out of bed or even turned over in the night. This was particularly difficult for my wife who is partially disabled and had great difficulty. Not only that, but the beds were very uncomfortable - it was rather like being in a ship at sea on a rough night if you dared turn over - the bed had a mind of its own and moved around all over the place.
After a poor night trying to sleep, we went down for breakfast, which was fine if you wanted very cheap sausage, beans and rubbery scrambled eggs but no use if you wanted fried eggs or bacon, or in fact anything else. We had been disappointed the night before not to be able to have dinner in the hotel - my wife found it a struggle to walk to the pub - but after breakfast we changed our minds and were glad we'd made the effort to dine elsewhere!
I would like to add that the staff were fine and the hotel clean, with disabled parking available.
A shame that our stopover was spoilt by things that could so easily be put right.
August 17, 2015