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Rated 4.4 out of 5 by 308 reviewers.
Rated 5.0 out of 5.0 by Extremely Attentive Staff An extremely professional and attentive staff team! Everything was very clean, and functional. All the staff made every effort to be attentive, and greet me! 02 March 2015
Rated 5.0 out of 5.0 by The Best Airport Hotel Ever I was very impressed with the quality of service, decor and comfort of the hotel. The hotel is extremely close to the airport yet you would never know we were near an airport. It was so quiet. We were also impressed that the receptionist called us to ask if there was anything else that we needed. Our wake-up call was on time and so were the drivers who picked us up from returning our rental car and then took us to the airport. The breakfast that was available at 4am was plentiful and got us off to a good start. The room was clean and so were the common areas. I would recommend this hotel to anyone traveling through Oakland. 01 March 2015
Rated 1.0 out of 5.0 by Oakland There are only 2 hotels on HIG that I find different than the res. The good part of HIG especially Holyday inn, is that you know what to expect, its consistant, with the exeptio on the 2 Holiday Inn's at Oakland Airport, The person did not tell me agout the 500 points and did not accnowledge my memership, I had to ask and I still not sure that I got the points. The property is OK, just the attitude of the people at the hotel, especially at the front desk. I still like HIG, mostly use Holiday Inn's and Crown Plaza's. I am gladd that there are only these 2 location. I hope someone reads this ote, they need little coaching on handeling customers. Thank you. 27 February 2015
Rated 3.0 out of 5.0 by Terrible Shuttle service. I have already elaborated on the problems with your shuttle service in a previous comment section. In brief: Your total lack of any organized plan for seat assignment on you shuttle caused us undue stress and concern about missing our overseas flight. 25 February 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service. Only stayed one night after a long flight from the East Coast. Was able to check in quickly and get to my room to relax and rest. Excellent breakfast the next morning. 25 February 2015
Rated 4.0 out of 5.0 by Peaceful and Quiet Great option for staying near the airport. Much quieter than staying at the other places in Alameda. Will definitely return. 23 February 2015
Rated 1.0 out of 5.0 by Short staffed, people sleeping in halls, hot muggy room I will never go back to this Holiday Inn Express. It took forever to check in with only one poor gal working the desk and answering the phones. We asked for a roll away multiple times, were told they had to wait for the shuttle driver to return, but they never called back. The room was hot and muggy, and the air conditioner could not be used as it sounded like a jet plane in the room. Then, when we woke up early the next morning, there were people sleeping in the halls and open areas - gross! The only good thing was the airport shuttle and long-term parking. 23 February 2015
Rated 5.0 out of 5.0 by great stay.nice and comfy Staff was complaints.Service was on point.Heard a couple of airplanes..,but i was there for 4 nights,so that really wasnt an issue.Comfortable! and i will stay again if i ever plan a local getaway again 19 February 2015
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