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Rated 4.4 out of 5 by 225 reviewers.
Rated 4.0 out of 5.0 by Met Expectations Stay at this location, met my expectations. Exterior of hotel was a little bit more dated and not as modern as a nearby branch location down the street or competitors in the area. The interior was much better at the front desk and common areas. Two things that could be improved at this location is the lighting in the rooms and the internet. With all the lights turned on, the room was still way too gloomy, dark for my preference. The bathroom was reassuringly bright. The other thing that can be improved is the annoying tendency of the hotel wifi to randomly ask you to log back into the network and an annoying tendency to throttle the data speeds. For teleconferences via the internet, I experience disconnects (from having to relog onto the network) and poor quality due to the random data speeds that I would receive. 27 October 2014
Rated 5.0 out of 5.0 by Great Service and Friendly Staff Good location for Business Travel. Staff is very friendly and helpful. 27 October 2014
Rated 3.0 out of 5.0 by Poor Customer Service by Jehsus The facility parks their van in the front awning so you can not drive up and unload your car easily. When brought to the attention of Jehsus and another gentlemen they did not care. I had to unload and walk a great distance due to the facility being busy. Another women helping her husband get out of a car that had a walker also agreed. I helped her and with their luggage. They stated they would not stay here again and due to his diability did not want to go looking for another place. 27 October 2014
Rated 4.0 out of 5.0 by Great service Great hotel, very convenient from airport. Very expensive due to Baseball World Series. . 25 October 2014
Rated 5.0 out of 5.0 One night stay was great We were only there for one night, but hotel was great. Service desk personnel was very helpful and quite nice. 25 October 2014
Rated 3.0 out of 5.0 by Everything good except one thing A love the hotel location, the room was spotless, breakfast was good for a free breakfast, and the front desk service was exceptional, especially Patricia. The only complaint I have is concerning the hotel shuttle. It took almost an hour for us to be picked from an airport that is less than a mile away after calling the hotel 3 times. Once we arrived and checked in the hotel. We had to wait 2 more hours for a ride the bart station 2 miles away because the evening driver decided not to come to work on time, luckily Patricia at the front desk was nice enough to call us taxi and pay for it. What concerned me more is that the sister property Holiday Inn Hotel located 1 block away has four shuttle vans available to their guests, while the holiday inn express has only one van and one driver serving the entire hotel. This issue alone would make consider a different hotel for my next Raiders game. On our first day in the hotel we spent more time waiting for shuttle transportation than it took for us to get from las vegas to Oakland 23 October 2014
Rated 5.0 out of 5.0 by Excellent hotel The breakfast was nice. Everything I needed was provided. The room was very nice and spacious. I recommend it to any one 22 October 2014
Rated 5.0 out of 5.0 by Happy customer I do not like hotels at all. However, I was very comfortable at the Holiday Inn Express Oakland Airport and would definitely stay here again if I was in the area. 20 October 2014
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