Rated 4.4 out of 5 by 405
Rated 1.0 out of 5.0 by Calvin yetter Appalled
as much as I travel I'm appalled that the front desk would accuse me of smoking in the room. Thankfully she called to let me know that smoke was evident in my room and I would be charged $250. I like told her I hate cigerettes and she better call the president because I can assure you me or my wife nor my 7 year old daughter smoked in that room. She then said I'm sorry mr Yetter but unfortunately that is what was reported, I again expressed my position on smoking and the whole accusation. She said she would contact the manager and get back to be. Fortunately for all involved she had the wrong room not to mention the wrong floor. She was gracious in the return phone call but the initial confrontation set me into another planet.
Please be assured your accusations are accurate prior to excetution...As a business manager for the western United States this process has failed.
July 26, 2015
Rated 5.0 out of 5.0 by carol98 Great Service
Clean rooms, comfortable beds and easy parking for traveling out of Oakland.
July 23, 2015
Rated 2.0 out of 5.0 by rdwFL Cannot recommend
Great place to stay near the airport unless you expect the wi-fi to work in the room, or expect good customer service. If you do then stay at any other nearby hotel.
July 21, 2015
Rated 5.0 out of 5.0 by Car Collector Jerry quiet,comfortabe, easy access
My visit was short but good. The location is easily accessed and good for business travelers (rental car, airport). I would like to see refrigerators in the rooms and the customary bottle of water would be nice. The breakfast was the normal. Maybe a variety of breakfast items and fruit salad would be good.
July 21, 2015
Rated 3.0 out of 5.0 by Carol241 Comfortable bed and great service.
Carpet and upholstery in the hallways and rooms cried for some attention. Definitely needed cleaning.
Bathroom door did not lock.
Staff was very friendly and accommodating. Thank you!
July 18, 2015
Rated 5.0 out of 5.0 by GMJo Better
Really a pleasant surprise as to the quality of the stay
July 17, 2015
Rated 5.0 out of 5.0 by Mouse2015 Oakland July 10th
It would be nice to have a fan in the bathroom so it doesn't steam up. There was a vent in the room but didn't seem to be helpful. Bathroom door does not stay open which was frustrating when trying to clear out steam and heat. Room was very very hot when we checked in. It would seem helpful to have air set even at 72 and circulating. Seemed a little odd that the TV was in front of the bed and not in the sitting area - but I get the desk was for working and not a TV. Just made it awkward to be able to watch TV with my friend and eat some food on the coffee table together
July 16, 2015
Rated 1.0 out of 5.0 by mimi33 Poor Service
Did not like having to pay for parking after the property was advertised as free parking.
July 15, 2015