Rated 4.4 out of 5 by 525
Rated 5.0 out of 5.0 by davidc2014 great place
went on vacation with family staff was great. Pool and grounds are in great shape was able to check in early and leave late. go there its great
July 23, 2015
Rated 1.0 out of 5.0 by greg79 WOULD NOT RECOMMEND THIS PROPERTY
The hotel was having a spin the wheel contest: bottle water, different amount of reward points.... The employees on duty that night seemed to not have been telling the truth.
July 22, 2015
Rated 1.0 out of 5.0 by Jessica2323 Beach Weekend
Nice pool area and easy access to beach. Our reservations were for a non-smoking room. Hotel staff stuck us in a smoking room. I have a husband with asthma and a child with allergies. The staff did nothing to rectify the problem. All of our belongings reeked of smoke smell for the entire weekend.
July 22, 2015
Rated 5.0 out of 5.0 by davel48 Great room located on a great beach!
The room is clean; beds are very comfortable; staff is friendly and accomodating; the pools are great; and the location is also great - located right on the white sands of Orange Beach.
July 17, 2015
Rated 2.0 out of 5.0 by Ken-Tennessee Don't expect too much.
The exterior of the property is magnificent, a lot of detail and thought put in to entertaining by the pool. Access to the beach is without a doubt easy. The rooms themselves lack the overall wow factor that I have seen in other hotels on the strip in orange beach. However, HIE is one of the less expensive sites as well. The old saying holds true, you get what you pay for. So there you have the good things, now lets cover the bad. The lack of common courtesy from the staff when I checked in was appalling, there was an abundance of water on the carpet when entering the room. You could tell it had been there a while because of the musty, moldy smell. I immediately called down to front desk to notify them and was told "sorry the hotel is sold out, nothing we can do." Never once said " we'll send someone up to try and clean it up or something". I stay in HIE enough that I am a platinum member. I know what HIE service standards are and Orange Beach fell very short of that standard.
July 15, 2015
Rated 5.0 out of 5.0 by CherylnOak Spontaneous Vacation
We took a spontaneous vaca that ended us up in the Daphne, Foley, Gulf Shores, Orange Beach area. Never experiencing Orange Beach, we made the reservation, using our points while driving, and voila, drove into Holiday Inn Express right on the beach. The hotel staff couldn't have been better or more accommodating. The sheets were delicious to sleep on. The room had all the necessary amenities and was very sizeable and loved the balcony with a view of the beach. The highlight was a well maintained pool and the poolside entertainment staff. Sweet, enthusiastic young lady and young man that played games, offered use of pool toys and we loved all the beach balls that you couldn't resist tossing around.
July 15, 2015
Rated 5.0 out of 5.0 by fred4053 Maybe not smarter but more relax.
We travel to the gulf a couple times each year. While we do not stay at HEI every time, we do stay there when we're in Orange Beach. The location is great, on the beach and close to restaurants. The staff is always friendly and helpful. The hotel is clean and the rooms are very comfortable. Always a good stay.
July 12, 2015
Rated 5.0 out of 5.0 by FamilyTrip777 Good Times
Had a blast. Will stay here again if I am in the area.
July 10, 2015