Rated 4.2 out of 5 by 223
Rated 2.0 out of 5.0 by RSAA Front desk ?
Very bad service at the front desk.and on sunday no manager at the hotel.
15 August 2014
Rated 3.0 out of 5.0 by littlemommaof5 Sadly disappointed
Although our first night (paid night) 8/9-8/10 was satisfactory as the room was clean upon check in, the second night 8/10-8/11 (reward night in same room) was extremely disappointing to say the very least. Being platinum members we work to earn free nights at these hotels... so reward nights are NOT exactly FREE nights and we should be treated as any other guest during this time.
We arrived back in our room the night of August 10th and our room had NOT been cleaned... no bed made, no vacuum had been passed, table was not wiped, bathroom not cleaned and towels were left on the back of the toilet seat! One thing we strive to do as guests is leave the room with the absolute BARE MINIMUM for the cleaning staff to attend to such as basic bed being made, wipe down of tables, sinks ect. mirrors & tub/shower cleaned ect. we leave NO GARBAGE, clothing or towels left lying around. We do not leave anything out in the open in the cleaning staffs way. I was appalled to come back to the roo m after an exhausting day to a room that was uncleaned. What we have come to expect from Holiday Inn Hotels is no where near the condition of the room that we experienced!!!
I took a walk downstairs about which was about 11pm to speak to front end staff. While I must commend John at the front desk for taking my complaint (while I witnessed others with room complaints as well for the same issue) and passing my information on to higher staff, I have received no call, no email nothing regarding us having to stay in a room that was in less than desirable condition. I am shocked that the managers or appropriate staff did not feel that being the 12th complaint of the night, should have warranted a call back.
Very disappointed as we have stayed here prior years with the only complaint ever being the cleanliness of the room. I was hoping that by staying again and trying one more time... that the housekeeping issues would have been resolved. Obviously this is not the case. :( Very disappointed in using a valued Reward Night for an unpleasant experience.
14 August 2014
Rated 5.0 out of 5.0 by hanny verano en orlando
Hemos estado cinco noche en el Holiday In express de Orlando International Drive.
Es un hotel bienm ubicado para ir a Universal, o a los centros comerciales, así como para los parques acuaticos como Wet and Wild y Sea World.
El hotel es amplio, las areas comunes comodas y el personal muy atento.
Como es normal el sistema de reservbaciones por internet funcionó muy bien.
La habitación era amplia, aun cuando los muebles estaban manchados, seguramente por el gran numero de niños que va a orlando y que generalmente no son cuidadosos con el mobiliario.
El baño estaba amplio y bien equipado, aún cuando la llave de la regadera no cerraba correctamente todo el tiempo.
El estacionamiento es gratuito y se puede acceder al hotel por varias puertas usando la llave de la habitación.
El hotel no tiene restaurante, pero esta a una cuadra de international drive (se puede caminar) y justo enfrente esta Chilis que es una cadena adecuada para cenar y a unos pasos mas esta TGI Fridays, cuando va uno con niños estos restaurantes son buenas alternativas.
En general nuestra estancia fue muy agradable.
11 August 2014
Rated 5.0 out of 5.0 by jeenamarie comfortable room
my husband and I have stayed in several Holiday Inn's and we never have a problem, beds are comfortable and everyone is always friendly...
11 August 2014
Rated 5.0 out of 5.0 by The constant travelers orlando s best kept secret
If your main goal is an extremely comfortable bed and quiet night sleep this is far above average for business people and visitors alike after a long day.joan at front desk went out his way to map out attractions for us. located in the heart of activity on international dr. Yet tucked away behind large strip mall and parking lot off main street for privacy and safe uncrowded vehicle parking. Free breakfast was nothing special but healthy choices available and more standard of an everyday weekday breakfast at home. On last note a lovely tropical swimming pool setting.dates stayed August 5 6 2014
09 August 2014
Rated 3.0 out of 5.0 by traveler 25466 hotel resort overwhelmed at free breakfast
overall, it was a typical holiday inn express with similar rooms and amenities. two issues--one that they were totally overwhelmed at the free breakfast by vacationers that overflowed the area. second, it took 4 different attempts to get my bill emailed to me (once at checkout and then 3 separate phone calls)
09 August 2014
Rated 5.0 out of 5.0 by Franklin Family Very convenient
After a long ride from NJ , very exausted , supposed to wait for 3pm check in , but they allowed me to check in at 9:30 am, very convenient, Thank you
09 August 2014
Rated 5.0 out of 5.0 by ArthurATH Feel like your own home.
I loved the experience at Holiday Inn Express! Comfortable beds, large bathroom, enought room for the luggage and a very good staff and service. Not to mention it's great location with easy access to/from the most important attractions at Orlando area. I'll be back for sure!
04 August 2014
Rated 5.0 out of 5.0 by Chassie Nice Hotel Very Near Universal
This hotel was very near Universal Studio which is where we were going. They do have a shuttle but we drove and had no problem getting there and back. There were lots of great eating places not far from the hotel. We would stay here again in the future.
31 July 2014
Rated 5.0 out of 5.0 by crystalb Great value for Orlando area
We stayed here during a recent stay to Universal Orlando and were very pleased. The room is fairly basic, but we were not in the room much so that was fine with us. The rooms were clean and the staff was pleasant. The free breakfast was a great value - goes far beyond a typical continental breakfast at most hotels. We looked forward to the pancakes every day! The pool was clean and a nice size. It was in a nice area of International Drive with plenty of restaurants and shops in the area within walking distance or a short drive. I appreciated having a free shuttle to Universal but my only suggestion would be to offer a few later pick up times. The latest pick up was 7:15 which wasn't ideal when the park was open until 10. Other than that, very pleased with this hotel and will definitely stay here again when we are in the area.
28 July 2014
Rated 1.0 out of 5.0 by George 40 Not so new hotel
No vending machines on site, 2 soda machines one unplugged the other sold out. Trying to get breakfest in the morning was a joke, too many people and not enough staff to keep up plus they constantly had problems with the waffle machine, toasters, pancake machine and juice machines.. The hall ways were hot, the elevators were slow and the parking was horrible" had to park in a field " not to mention the hotel is hidden behind some other buildings.
23 July 2014
Rated 4.0 out of 5.0 by pinkmingo82 Turned around
I booked multiple months in advance and was told to call prior to check in so that a roll away bed would be available, when I did, I was told that a roll way could not be put in this room due to fire code (which I understand), but that is not what I was told when I made my reservation. Luckily I was upgraded to a suite which accommodated my needs, but of course it was an additional charge and was only available 2 out of the 3 nights of my stay. Prior to the third night, I called the hotel to move rooms, they found another room. Upon checkout of the suite, I found out that the female that I spoke with never confirmed the reservation, and had canceled my original reservation as well. After 2 hours of confusion & frustration, Joan, the service member at the front desk, was very accommodating and we were given two side by side rooms for the price of one. All in all it worked out great, but if the hotel would have been full or the children would have been younger, this would not have worked out!! Be sure to confirm your reservations and specifics for your room in writing if your traveling with children,.
Though I am sure the lack of communication occurred from the top down, the staff at this location did everything they could to fix this mix-up! Overall great hotel experience!
23 July 2014
Rated 4.0 out of 5.0 by Kaiden Sadden
The room was very clean. The bath exhaust fan was very very loud. The service was excellent. The worse was when I checked out earlier than I expected and was told my credit card was fully charged for the entire scheduled stay. This caused me to go over my credit limit on the credit card. The lady at the front desk said my card will be credited but not sure how long it will take. Now I have to jump through hoops to correct this issue. I wish I was told this on the front end then I could have went elsewhere . I am so sadden that I may not stay at another IHG motel unless I know what to expect at time of check out. Out of all the IHG motels I stayed this is the only one that has charged in advance. Please do not let this happen to anyone else or expand this other IHG motels.
21 July 2014
Rated 5.0 out of 5.0 by The Burning Bush All around great place to stay
Staff was great. There were things all around you to do. You could stay in this one area and enjoy yourself all week. I will be back.
19 July 2014
Rated 5.0 out of 5.0 by Laybri Clean and comfy
My stay was very relaxing and quiet. The staff was very
Pleasant and helpful. The room was very clean and refreshing
To be in my kids loved it as well. I will be going back there
17 July 2014
Rated 4.0 out of 5.0 by Scott9443 Pretty good overall
Had a pretty good experience.
One elevator was broken down when we arrived and it was frustrating waiting for the one elevator that was working with a lot of other guests.
Other than that, we we satisfied with our stay.
17 July 2014
Rated 5.0 out of 5.0 by Yahyea Great Breakfast and Friendly staff
We were in town for a convention at another hotel down the street. Used Priority Club Points for this stay. I was pleasantly surprised at how nice the HIExpress was. Seemed relatively new. Did not have to pay for parking which was a plus and getting in and out of t HIExpress was easy. Staff was friendly and I really appreciated the breakfast which offered something for everyone it seemed. I would definitely consider staying again.
16 July 2014
Rated 5.0 out of 5.0 by Ontheroad17 Honesty Has Value
Lost a child's electronic device in our hotel room. We were excited to find the cleaning staff turned in the device and hotel management promptly sent it back to us. They've earned my business on the next trip.
15 July 2014
Rated 5.0 out of 5.0 by Tee-Tee great service
It was just a great and over all experience....I would recommend this hotel to anyone
15 July 2014
Rated 5.0 out of 5.0 by holyland Had a wonderful stay
I had a wonderful and was pleasantly surprised at the amenities and condition of the facility.
14 July 2014
Rated 5.0 out of 5.0 by EEagle The best stay in Orlando
I am always relaxed after leaving this establishment.
14 July 2014
Rated 4.0 out of 5.0 by Deborah43 Excellent staff and service
I had to change my reservations twice and they were very helpful. When I walked in I could smell that the lobby had just been
Cleaned. The tv in my room didn't work. They tried to
Fix it the first day and when the problem happened
On the second day the replaced the tv and gave me a credit for
My inconvenience. Great service.
12 July 2014
Rated 5.0 out of 5.0 by YogRash Great service, Great location, Great value, Delicious breakfast.
We booked this hotel for 4 days and extended our stay for another 4 days. The front desk staff ( Christian, Carol, Joan, Mary and others) was very professional, helpful, caring and smiling all the time. The house keeping staff was also great.
Breakfast was also great and with lots of variety. Breakfast serving staff was also very courteous.
Overall it was our excellent stay.
11 July 2014
Rated 4.0 out of 5.0 by farm1974 Fair option in Orlando
Clean and Easy to use hotel option in Orlando. Similar to any other good HIE hotel, but the internet is poor.
10 July 2014
Rated 5.0 out of 5.0 by zorro17 vacation stay
Our stay at this hotel was very pleasant. The hotel is very clean, the staff is very attentive, friendly and courtious. The breakfast was excellent for the price of the room. I will recomend it to anybody visiting Orlando.
10 July 2014
Rated 5.0 out of 5.0 by llms74 Great Location and Stay
I really enjoyed my stay at this Holiday Inn Express. The hotel and room was clean. It was close to a lot of shops and attractions on International. The gentleman (his name starts with a C) at the front desk was very helpful in helping me upon check in. The only negative encounter (it is a bit minor though) I had was during breakfast. The oj for breakfast was hot and when I asked the lady about getting some ice, she told me to go to the second floor to get some. I explained that the oj was hot and I wanted some ice for it but she pretended that she didn't understand what I was saying. Also, I wish they had Jacuzzi rooms without an adjoining door. That's just a personal thing. I don't like adjoining rooms or doors leading to other rooms unless I know the other person on the other side. Overall, the stay was very good! The beds were very comfortable! I will definitely stay here again.
07 July 2014
Rated 5.0 out of 5.0 by goocoo grate hotel
great hotel and great people, close to the everything . worth the trip
03 July 2014
Rated 4.0 out of 5.0 by travel with family2 Nice HIE
I have stayed here twice during events at the OCCC convention center. It is a short drive from the OCCC. The traffic in the area is terrible. There are a few places to eat within a short walk, but none of them are outstanding. This is a good place to stay if you want to save money, but still stay in a decent place. The breakfast is good and the hotel is in good shape.
03 July 2014
Rated 5.0 out of 5.0 by adundant blessings great place
we got updated to presidential suite , prob because hotel bookd up and we bookd in advance online.
02 July 2014
Rated 3.0 out of 5.0 by Fran03 Busy Orlando Hotel
As with many Orlando hotels, they are usually always busy. This hotel was overall average. Things that kept it from being good for me were primarily the elevators, and the workout equipment. Workout equipment was old and a little unstable. Has reached it's useful life! The elevators were a headache especially in such a busy hotel. We were constantly waiting on the elevator which when on it, was super slow. The other thing was that either there wasn't a separate service elevator or it didn't work as we found ourselves on many occassions trying to fit into a tight elevator with the staff pushing cleaning carts or such. On a positive note, the staff was very helpful and friendly and the variety of breakfast options were good.
30 June 2014