Rated 4.2 out of 5 by 205
Rated 5.0 out of 5.0 by EVRP99 Outstanding as usual.
I have stayed at this particular hotel at least 20 times in the past year but this was my first time back since February 2013.
Things haven't changed Mary and her staff provided their usual outstanding service. Specifically, I would like to recognize Robert, John, and Silvio for their outstanding service.
The room was clean, everything was there and working. A change in the variety of breakfast items available would have made an Excellent rating in all areas rated. It was a minor thing when you look at the number of times I've stayed at the hotel. Someone who hasn't stayed there as much might not notice it all.
30 July 2013
Rated 5.0 out of 5.0 by keene very good hotel very comfortable beds
This a very very nice hotel,It is in a very good location to store ,restaurants ,free shuttle take us to the parks and it was free.The people at the front desk was very freindly and breakfast food was very good.The rooms was very clean anything you need they got it for you. If you need a hotel I adivise you pick this one.we was there a hold week very goog location.
28 July 2013
Rated 5.0 out of 5.0 by Alps1 Great Stay
Very nice newly built hotel with modern ammenities. Comfortable beds. Good free breakfast choices. Friendly staff. Close to attractions. Reasonnable rates.
26 July 2013
Rated 5.0 out of 5.0 by humber4812 Superb service
I have stayed at your location probably about 6 times, and my experience has been always one of complete satisfaction. Your hotel is more satisfying than many higher priced that I have used in the past. Keep the good work.
26 July 2013
Rated 4.0 out of 5.0 by ears super hotel
great hotel clean , new, upscale great location
yoo bad i was only there 1 night
22 July 2013
Rated 1.0 out of 5.0 by CostaRican Great location and great customer service
We stayed for 10 days at the Holiday Inn express at international Drive and the service exceeded our expectations. The room was always clean and ready for us to enjoy. The front desk people always went the extra mile to meet our needs. The complimentary breakfast was one of the best i've experienced. The hotel staff would always greet you with a smile and took the time to ask us about our day. I highly recommend staying at this hotel.
18 July 2013
Rated 5.0 out of 5.0 by Luispr1 Beautiful Hotel, Awesome staff
by far, my best experience yet. the hotel is beautiful, the staff really cares about the guests. 10 out 10
18 July 2013
Rated 2.0 out of 5.0 by wantwhatipaidfor About what you would expect
Location is close to the parks, Breakfast average.
Room was nice. But and here it the BUT. Called Holiday Inn and spend 45 minutes on the phone tracking down a room with a seperate living room and two queen beds. Finally got this location through them . Got to the room late because we were at the park all day and sure enough 1 king bed not two queen beds. We had our bags in the room and were to tired to make a change at that point. Such a simple requst, such a simple request. Mentioned it to the front desk in the morning and it was not big deal to him. Not sweat off his back. I guess that's because he didn't have to sleep on sofa couch that had only 3 inches of mattress.
Oh and an annoying side note.
After reserving the room they patch me through to a telemarketer trying to sell me deals to NC and a couple of other locations I wasn't interested in. WOW., WOW.
18 July 2013
Rated 5.0 out of 5.0 by Smtihy Excellent
I brought the family here for vocation and we had the most wonderful time. the staff and everyone we came in contact with was just so helpful and made our stay most enjoyable.
We had a few problems with noise and running down the halls, but the staff handled it with perfection. I would definitely recommend this hotel for your stay.
The rooms our so clean, the breakfast area is always well stocked, and the general manager is always so polite and helpful, and is the center point of the reason why this hotel I would in my eyes recommend as one of the best hotels I have been at for a long time.
So next time you are in Orlando just don't take my word for it, see for yourself why this hotel stand out from all the rest.
From: Joe of Cleveland Ohio
17 July 2013
Rated 5.0 out of 5.0 by NWLT Love it
Good location between Universal Studio and Magic Kingdom. Sufficient fast food restaurant within walking distance.
13 July 2013
Rated 4.0 out of 5.0 by Pamela23 Bed and room was very confortable!!
The plumbing in bathroom was very bad. Ask for the supervisor none was working on sunday. Toilet took long to flush. However, the breakfast was awesome!!!!! As well as the couch.
12 July 2013
Rated 4.0 out of 5.0 by jmk628 Enjoyable stay
We enjoyed our stay at this hotel. The staff was friendly, the rooms were clean and the breakfast was very good. Our only complaint was the elevators were very slow. We usually took the steps, but for some senior citizens this could be a bigger issue. If you get the elevator situation corrected, I would give you 5 stars.
07 July 2013
Rated 4.0 out of 5.0 by Tirowennoelie Spacious rooms and comfortable beds
Stayed in June 13 for 1 week rooms are good and spacious and comfortable beds. Had a quiet room at front of hotel.Breakfast is basic but good. Would have liked Bar and Dining option but now know the Holiday Inn Express do not offer this. Hotel well located and free shuttle to parks is good.
04 July 2013
Rated 5.0 out of 5.0 by JasonH Great room at a great price
Room was fantastic across the board. Great rate, especially with proximity to OC Convention Center.
03 July 2013
Rated 3.0 out of 5.0 by techieblr Hariprasad Holla
Positives : In a clean and calm location and one can have a peaceful stay.
Negatives : Poor wifi connectivity, Same/repeated breakfast menu, Bed cloth wasn't changed for one long week.
03 July 2013
Rated 1.0 out of 5.0 by BernardoS We were robbed
Before our arrival, we contacted the hotel about sending packages, and I was informed that they could be sent and would be stored by the hotel even if they arrived before my check-in (but a fee per package would be charged). After the check-in, I requested the packages, and surprisingly, two of them were open (one with the shape of a notebook, and another WITH a notebook), but the one containing the notebook was empty. Only the EMPTY BOX was delivered to me. The hotel did not take any responsibility for what happened, because the packages are stored in a room that anyone has free access and there is no monitoring of any kind. We had to call the police and lose a whole day of our very short vacations with this problem (not to mention the value of the notebook). Oh, and after all , I still had to pay for the storage service of my stolen notebook! What kind of service is that?
I contacted the customer care, but they basically said "sorry". So be careful, none of your belongings are secure there, as they said "we can't be held responsible, we just store your things....".
18 June 2013
Rated 2.0 out of 5.0 by JR123 Change the mattresses!
Stayed in a double queen bed room and the mattresses were so old that it felt like you were falling into a bowl in the middle of the bed. ...Shows property not investing in guest comfort.
Also, when toilet flushed, the lever would get stuck in the bottom position, thus water would continue flowing into the tank until one "jiggled" the lever. Very annoying as this caused an argument when I had to get up in the middle of the night after my daughter used the toilet.
Only two elevators for size of property and very slow.
I'm a Priority Club Platinum member and was not recognized as such upon check-in, never received any complimentary waters/snacks, or room upgrade as I had requested.
Upon check-out, I was asked how my stay was and I said "OK." Front desk staff did not care to ask further why it was only just OK. Definitely wonder why this is an IHG member property? ...Did not meet my level of expectations.
17 June 2013
Rated 5.0 out of 5.0 by Daleza1 Excellent location and outstanding service
As a business traveler staying over a weekend I especially appreciated being able to combine business with pleasure at this particularly well located and appointed hotel. With a wide variety of restaurants and attractions within walking distance I could play the tourist, while the wide range of business services ensured by work remained up to date. Mary, the General Manager, deserves special commendation for going out of her way to see that the specific business services I needed were provided by the hotel when I fully expected to have to find a specialist business store.
16 June 2013
Rated 5.0 out of 5.0 FABULOUS!
My daughter and I were in Orlando for an annual hair show. I booked this Holiday Inn as a last resort, at the last minute, due to difficulty at another hotel. Upon arrival, we were greeting warmly by the front desk gentleman and the wonderful service only continued from there. This has got to be one of the nicest, cleanest Holiday Inn Expresses we have ever stayed in!!! I highly recommend it to everyone.
09 June 2013
Rated 5.0 out of 5.0 by annjo19 Great value
Clean rooms, great breakfast, very friendly front desk staff. Great location. Overall great value!
08 June 2013
Rated 4.0 out of 5.0 by Canadian45 Great room and service
The room was great, with the sofa , it gave you extra space to relax. The staff were friendly and helpful. We were able to store the extra suitcases at the hotel, while we were on our cruise. The pool are was nice and clean. It made our stay really enjoyable.
02 June 2013
Rated 5.0 out of 5.0 by elvillero exelent room
any time when I have to travel to Orlando I try to stay on this hotel because the location is very convenient
22 May 2013
Rated 3.0 out of 5.0 by Asghar Very poor WiFi
Very poor in room WiFi. Staff was not helpful, they did not help resolve the WiFi issue. Stayed at this hotel twice and had the same problem. If WiFi is not significant for you then it is a great place to stay. I changed the hotel due to WiFi issues.
22 May 2013
Rated 4.0 out of 5.0 by Lucy7 Great Location
My overall stay was good. The cons of the stay would be the uncomfortablity of the pull out chair and the that fact that the room had only one television although it is considered suite. I wasn't satisfied with the outdoors pool either.
21 May 2013
Rated 5.0 out of 5.0 by orch1ds Great Hotel with Great Value
The room was large (suite), very clean and just about perfect. Although its located right in the heart of Orlando (near Universal and other parks), it was very quiet and I was able to relax.
I had a really horrible day of delayed flights, etc etc... so when I got to the hotel I was very tired and cranky. But the hotel staff gave me the key to my room is less than a couple of minutes and I was done! So happy and so grateful for the quick service after a long day.
Rooms look very new and fresh. I would definitely go back here if I'm anywhere near Orlando.
20 May 2013
Rated 4.0 out of 5.0 by GraceStar What a great place!
I travel a lot and I always stay here if at all possible. The management "cares" and it shows. The entire staff is professionally pleasant, striving to be certain their guests have the best possible experience and it's much appreciated.
08 May 2013
Rated 5.0 out of 5.0 by RJ3JR Excellent Stay!
Went there with my parents and they loved the suite and the accommodations. I would stay there again without a doubt!
02 May 2013
Rated 5.0 out of 5.0 by Ed642Brooksville A Hidden Gem off the beaten path
This is just off of International Drive, close to everything yet at the same time off of the crowd. The front desk person is a pleasure to deal with. The hotel endeavors to keep everyone happy. My only gripe was the printer for the business computers would not accept a print job. I have stayed here before and it is my choice for the area.
30 April 2013
Rated 5.0 out of 5.0 by lance8521 good customer service
no hassle at check in, rooms were clean when we arrived. and are cleaned daily. polite daytime staff and also cleaning staff.
16 April 2013
Rated 5.0 out of 5.0 by GainesvilleFL Holiday Inn Express - Very Nice
While getting out to the main street ( International Drive ) was scary it was worth the stay at this hotel location. I've stayed at a number of HIE and so far I have been very satisified with $$$ and value. The standard room is more than what I expected with the half refrigerator, microwave, and coffee maker. Yes, most would say those are usual accessories but the quality of the appliances kept up to date make the difference. Who wants to come back to a room after a long day wanting coffee/tea and the coffee maker doesn't work? The room atmosphere is great as the hotel itself as well as the rooms have been updated. The breakfast is more than enough and the staff is friendly and pleasant. They keep the breakfast area well maintained and *clean*! The wifi was a little *skippy* as I lost connection to my iPhone and iPad a few times. Overall without the wifi and the main attraction being the comfort of the room and availability of breakfast before getting out to a long vacation day, this hotel was well worth the $$$.
13 April 2013