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Rated 4.2 out of 5 by 262 reviewers.
Rated 5.0 out of 5.0 by Clean It was clean and the staff was very helpfull. I recommend it. 06 November 2013
Rated 1.0 out of 5.0 by Sheets had not been changed I arrived to the room and pulled the sheets back on both beds. Both beds had excessive long and short hairs in them. Not just one or two, but many. I asked for my sheets to be changed and the staff on duty wanted to review my room. I showed the dirty sheets to a gentleman and I was offered another room. I have never had this happen at a Holiday Inn Express location, and it ruined my experience. 28 October 2013
Rated 3.0 out of 5.0 by Messed up reservation I was frustrated because I chose this hotel based on the fact that my family of 5 would be able to sleep in one room. When I got to my room it only had two queen beds and a chair. We requested to be moved to a room that had the pull out sofa sleeper which I had reserved and paid for but was told they were out. They did bring in a roll away bed but it made me angry that I didn't get what I paid for. 21 October 2013
Rated 4.0 out of 5.0 by Excellent! We arrived at 1:30am the staff was friendly and got us into our room very quickly. Breakfast was excellent and the breakfast room was very clean for how many people were coming in and out. Would recommend this Holiday Inn Express to any one traveling to Orlando. The shuttle drive was there to pick us up promply and did a great job. 20 October 2013
Rated 5.0 out of 5.0 by Cyndi was the highlight of our stay Nicest front desk person I have run into and I stay in hotels 4 nights a week. She was helpful with a dinner suggestion, smiling and there to assist in anyway possible. Thank you for making my stay more enjoyable. 17 October 2013
Rated 4.0 out of 5.0 by Average stay Room was clean and house keeping was up to par with most IHG properties I have stayed at. Quiet rooms on the 4th floor, but the AC was a little noisy and in need of a little cleaning. With a little quick navigation Access to Airport, Highways, restaurants and shopping a breeze. 14 October 2013
Rated 5.0 out of 5.0 by Great room Experience here was great except for the breakfast bar. The person in charge closed the breakfast bar as people were putting food on their plates. I think they could have at least waited until guest finished plating their food. 07 October 2013
Rated 5.0 out of 5.0 by Breakfast Buffet Really enjoyed the variety on the breakfast buffet. Cinnamon rolls were great as usual. Hotel is very convenient to the airport. We booked a park and fly package. Worked great! 07 October 2013
Rated 4.0 out of 5.0 by Nice room, good place to stay Much better than the HI near Airport. Good place... 06 October 2013
Rated 3.0 out of 5.0 by Great staff, Rooms need attention The staff at this hotel are very friendly and helpful. the airport shuttle service is prompt and efficient. The room we stayed in had a faucet that would not stop running and the air conditioning unit keep freezing up and did not function properly. Overall it was a good experience due to the friendly and helpful staff. 05 October 2013
Rated 2.0 out of 5.0 by One night stay We only stayed one night at the Inn. It was an okay experience considering that it was a good price. We have had gone to worse inns so this was not too bad. The weird part was when we asked the front desk about getting a taxi, they gave us a funny look like it wasn't part of their job to call a taxi for us. Thankfully the driver who drove us to the inn from the airport was nearby and helped us out. 04 October 2013
Rated 3.0 out of 5.0 by If you must!!! We arrived on a Friday night as our cruise to Puerto Rico was scheduled for the next day. Upon arriving at the airport I called the hotel and was told to call them back after we received our luggage. Once we retrieved our luggage I called them again was told to go to A4 and wait for the shuttle. We waited about 10 minutes. After arriving at the hotel we asked for help with our luggage and since they didn't have anyone that is assigned to do that the driver said he would help us. The hotel had a musty spell upon arrival. We signed in and was given our room key. Went to the room and the room key didn't work. Went back down to the first desk to get a new key. The room was spacious. We had a room with two beds. The tv was about the only thing that was updated in the room. This is a place to stay if you don't have a lot of money and you just need a place to lay your head. 7 Eleven is right next door and McDonald's a half block away. Breakfast was ok. Pancakes, eggs, bacon. pastries, etc. Closes at 9:30 a.m. so you gotta get up early if you want their complimentary breakfast. We went in and out our room maybe 3 times and each time we had to go back to the front desk to get a new key. They said well maybe you have the key near your cell phone...not! Started to wonder if they were doing it on purpose otherwise why wouldn't the room key work each time you used it. I got a little irritable about that. The price is right so if it's just an overnight stay it's ok but if you are use to a better quality hotel this is not the spot for you! 01 October 2013
Rated 5.0 out of 5.0 by Exceptional Hotel Very clean hotel and friendly staff. Anytime we stay in Orlando we'll definitely choose this Holiday Inn Express. They have a delivery service that will deliver food from multiple restaurants in the area. It was very fast and the food was excellent. We had a shuttle to the Airport arranged when we checked in and it was there waiting for us in the morning. The staff was extremely friendly! You won't be disappointed when booking this Holiday Inn Express. 26 September 2013
Rated 1.0 out of 5.0 by Many bad experiences I had multiple bad experiences while visiting this property. First off, my tub would not drain and i had to get maintenance to unclog the drain. I hate standing in filth while trying to take a shower and the hotel should periodically snake these drains anyway. Another problem i had was with the TV. All of the channels were freezing up and there was no reason for it, so they had me pack up all my stuff and move across the hall. I did appreciate that the TV was working fine in that new room across the hall, but then that room had a faulty toilet that didnt flush!! I had to reach into the top tank and manually flush the toilet. YUUUKKKK!!! Horrible experience and I would never stay at this property again. I didn't even hear from management after they moved me out of my room. At least acknowledge that you have inconvenienced your guest and offer something to me. Even a phone call would be nice. Nothing! 23 September 2013
Rated 4.0 out of 5.0 by great overnight stay arrived late/left early so didn't use the hotel pool/fitness areas. staff check in friendly and fast room large and comfy bed plenty of towels/breakfast area not large so can get crowed but staff there to clear tables and re fresh bread ect..would stay again. do remember to call for shuttle van on arrival 06 September 2013
Rated 5.0 out of 5.0 by Clean, Comfortable with great customer service My husband and I stayed here for the night and it was a great place. The hotel was clean and quiet. The front desk woman named Maggie was wonder upon our arrival...she got us through the check-in process quickly so we were able to get to our room to relax, the whole time smiling and presenting the joy of her doing a great job. I will recommend this Holiday Inn Express to all my relatives and friends. I also want to say that the woman who was in the kitchen taking care of the food in the am was a sweetheart! I wish I would have gotten her's great how she was so welcoming and happy to the guests! I wish every place had employees like this! 05 September 2013
Rated 4.0 out of 5.0 by Great for the business traveler... Clean, comfortable,great staff, good breakfast, relatively close to the Orlando international airport, but... Location to other amenities leaves something to be desired. 02 September 2013
Rated 4.0 out of 5.0 by Very quiet and relaxing We enjoyed our stay at this hotel. Breakfast was good and staff was wonderful. I even have to thank a mystery person for turning in my lost camera to the front desk. I was so upset that I left it by the computers in the lobby the night before and thought it was gone forever, but a very nice person turned it in and saved my vacation. Only issue we had was a leaky toilet that would run every 5-7 minutes. Needed a new flapper. 27 August 2013
Rated 5.0 out of 5.0 by big room comfortable and clean We just spend one night in this hotel and we were very satisfied. Good contact and comfortable beds, we were 2 adults and 2 children, there was enough place into the room to move and put our bags. We apreciated that all was very clean. We recommand this hotel. 27 August 2013
Rated 1.0 out of 5.0 by No Conditioner I have stayed at this hotel many times. It is very convenient to the airport and Cessna Citation, where I bring our jet in for work. I travel A LOT for my job, as I am a pilot. I want the closest thing I can get to the comforts of home. This hotel provided that UNTIL…last week, the chain decided to stop providing hair conditioner. They said it was costing them too much money. They provide hair shampoo, body lotion and even a shower cap, and multiple bars of soap, all in the bathroom, ready for use. My question is, why delete the conditioner and keep the lotion? I believe most people would use the conditioner before the body lotion, and most women probably bring their own anyway. I need a hotel where I can walk in and not have to worry about having to go back out and buy simple toiletries. Bottom line, they need to change back providing simple 10-cent hair conditioner and take away the shower cap or body lotion. If one needs a shower cap or body lotion, ask for it at the front desk, no different as if you need a tooth brush, tooth paste or a razor, but provide conditioner as a normal product in the array of toiletries. 24 August 2013
Rated 5.0 out of 5.0 by Super large room We just spent 2 weeks closing up my mothers affairs after she passed away and went to be with Jesus and we were beat! The room was so comfortable and roomy it was just what we needed. All of our stays will now be with Holiday Inn 20 August 2013
Rated 4.0 out of 5.0 by Overnight Stay to Final Destination We arrived around 11:30 12AM on 8/11/13. The staff was wonderful I wish I had made note of the front desk person's name as she could not have been friendlier and professional at such an early hour. Our shuttle bus driver should also be commended as he was extremely helpful and courteous. I will definitely stay here again. 17 August 2013
Rated 5.0 out of 5.0 by Comfortable, clean and friendly! The staff at the front desk was very friendly, and suggested several options for dinner, including the shuttle taking us to restaurants not in walking distance. We chose to go the local restaurant, which was delicious. Was told at another Holiday Inn Express that we should be getting a "Welcome" gift of bottled water and snacks at check-in as members of IHG Rewards Club, but no mention was made of that during our stay. Breakfast was hot and delicious, and well-stocked, (with a very friendly staff member, who encouraged me to "eat up!") and the room was very comfortable and clean. The Internet service was spotty, at best, in the room and in the lobby. The shuttle to the airport was on-time and very convenient. 16 August 2013
Rated 5.0 out of 5.0 by Very Nice I would like to praise the desk clerk when we cecked in. Very friendly and helpful. 30 July 2013
Rated 3.0 out of 5.0 by i expected more The hotel wasn't in a very good location. Area seemed run down. However Cindy was working the front desk, & was very helpful with getting our family of 8 checked into our rooms. She was the bright spot. We checked into our rooms, (which had been booked 3 months prior with a memo we needed late check in). Our rooms were on 2 different floors at opposite ends of the hotel. Literally the last rooms on either end of the hotel. With grandchildren, parents & grandparents so far apart it made it hard to coordinate eating, sharing items & helping with the toddlers. The hotel was sold out was the reason our rooms weren't together. However, since I booked 3 months ahead, booking BOTH ROOMS simultaneously under 1 name, this shouldn't have happened! For this reason I would not stay here again. 27 July 2013
Rated 5.0 out of 5.0 by Great stay Overall excellent but as a IHG reward member is the first time i did not receive a complemntary bottle of water and cookies, not big deal but is nice feel especial. 24 July 2013
Rated 4.0 out of 5.0 by clean and comfortable very nice hotel. convenient to airport. will definitely stay here again 17 July 2013
Rated 5.0 out of 5.0 by Comfortable, quiet room and excelent shower. Only in GPS systems address is located wrong, this systems show a farm near teh hotel. 16 July 2013
Rated 5.0 out of 5.0 by Orange Juice They definitely show respect to Priority club members. I also know this is to be expected of Florida but that orange juice was fantastic. I really wish I could bottle it up and take it with me. The staff were friendly and everything was extremely relaxed. It's in a great location. 10 July 2013
Rated 5.0 out of 5.0 by Great Stay We really enjoyed our stay at this Holiday Inn. The room was very nice and clean. We were also very close to the Florida Mall and the Airport. Thanks! 08 July 2013
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