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Rated 4.3 out of 5 by 321 reviewers.
Rated 5.0 out of 5.0 by More than I expected Had to book a room last minute and they obliged us with a suite. Upon arrival from the airport, the driver unloaded all our bags (14) right to our room. The clerk was so nice, she checked us right in and gave us the best information for an awesome pizza place in town. We had to be at the airport the next morning by 6am. Breakfast bar was up and ready for us to grab a great meal before take-off. The shuttle driver for the airport ride back was so punctual, he had us all loaded up and ready to go before we got done with breakfast!! 30 May 2014
Rated 5.0 out of 5.0 by Great staff. All very polite from the airport shuddle driver to the check in lady to the house keeping staff. Amazing! Was so impressed we booked the room 3 nights later for our return flight. Highly recommended. 27 May 2014
Rated 1.0 out of 5.0 by Definately NOT up to the Holiday Inn standards Initially off to a bad start when we contacted the hotel front desk from home and asked to have a courtesy shuttle meet us at the airport for a time that was 3/4hr after our flight landed. We were told they don't do this, that we were to phone them when we landed. I mentioned we had no cell phone coming from out of country and we would be unable to contact the hotel, they said use a courtesy phone at the airport....there are NO courtesy phones for this hotel at the Orlando airport! We spent 2 hours looking for one and asking rental/ticket desks to use their no avail! We ended up having to turn on our cell phone and accruing roaming charges to call a shuttle, and spent 2 hours waiting with 3 children at 11pm! When we told this to the front desk their answer was a nonchalant shrug and a "pre-calling us doesn't work for us!" REALLY?! Most importantly this hotel has not been updated in a looong time! The beds were old and lumpy - not what you expect of a Holiday Inn (express or not), the sofa bed was not sleepable! My suggestions to this hotel is...update your beds AND don't suggest using courtesy phones that don't exist! Get a courtesy phone put in the Orlando airport! There were courtesy phones for 5 other hotels why not this one? 17 May 2014
Rated 1.0 out of 5.0 by Horrible Experience I thought this would be a a easy place to stay instead of the main Holiday Inn down the street. i stayed there on 2 separate nights. The first room the door was broke and would not open properly, the shower did not drain and leaked. I had a double bed room for 4 people and had only 3 towels. The second stay a week later after we discussed moving we figured we would give it another try. Different room and same problems except for the door. The shower knob was turned so tight to stop the leak we almost could not turn it on. The night staff wore no uniform or had name tags on. I had no idea if he worked there or was robbing the place. I would not recommend this hotel go to another Holiday Inn or one of the other hotels down the street that are way better. 14 May 2014
Rated 5.0 out of 5.0 by Clean, comfortable room and bed - good service Staff at the front desk very hospitable and helpful. Slept well. 07 May 2014
Rated 4.0 out of 5.0 by nice location stayed twice for early flights staff let us check in early,breakfast was good and airport shuttle was nice.Good place to stay would recommend 05 May 2014
Rated 4.0 out of 5.0 by Con I hope that your management institutes a policy that does not allow employees to use the toaster during their shift. At 12:10 am the fire alarm went off. Down four flights of stairs - entire hotel, which was full, to find out that an employee burned toast that set off the alarm. Back up 4 flights of stairs and an hour and a half later to settle down enough to get back to sleep. Feel badly for the elderly folks and all those with young kids. Mentioned it at check out and not even an apology offered. Need some training there. 30 April 2014
Rated 4.0 out of 5.0 by Horrible A/C noise and outside lighting coming in room. Could not adjust room temp because of A/C fan had an horrible noise very time it came on. Room temp use uncomfortable and could sleep for noise & temp. Outside light couldn't be filter from room. 28 April 2014
Rated 5.0 out of 5.0 by The best Holiday Inn Express Top notch. Highest recommendation for everything, especially outstanding staff. Management is lucky to have such high quality people, including the shuttle drivers, counter personnel, and cleaning ladies. Thanks for an excellent stay on 4/9/14 and 4/12/14. 13 April 2014
Rated 5.0 out of 5.0 by One Night Stay We stayed here in order to catch an early flight. Everything was great and I would stay here again and will probably plan on it the next time I have to fly out of Orlando. We have stayed here before and I think the only issue we had was in finding the right turn to get into the parking lot. Not sure what we keep doing wrong but we ended up missing it and having to turn around. 06 April 2014
Rated 3.0 out of 5.0 by Comfortable bed, awful sofa bed Breakfast was okay but no fruit. Son had sore shoulder after sleeping on sofa bed. 02 April 2014
Rated 3.0 out of 5.0 by Sofa bed needs replacing Overall the staff and cleanliness of the hotel great. Sofa bed mattress way past its usefulness (worn out). 31 March 2014
Rated 5.0 out of 5.0 by Comfort Very nice comfort and proximity to airport. I would stay here again. The front desk staff was excellent and the room was an excellent value. 29 March 2014
Rated 5.0 out of 5.0 by Clean and comfortable room Enjoyed our stay at this hotel. Easy access to the Ontario airport. I would recommend this hotel. Free breakfast in the morning is appreciated. 24 March 2014
Rated 4.0 out of 5.0 by El personal del hotel...lo mejor La calidad de las personas que trabajan en este hotel. Hace que su atmosfera sea excelente 23 March 2014
Rated 3.0 out of 5.0 by Housekeeping Left some folders and my room and called the next day but housekeeping did not have. Why would they throw them away? 22 March 2014
Rated 2.0 out of 5.0 by Roaches I travel a lot for work and I stay all across the country. I know that everything is not perfect all the time, but when a problem arises its the way it is handled that makes the difference. I was staying here for a night and did not realize until late that there were roaches in the room. I called down to ask to have my room switched and was told that there were no rooms available. The lady wanted me to bring a roach down to her. They sent no one up to see the problem nor did they make an effort to comp my stay. I wrote to the corporate office themselves and got a call from the manager thanking me for notifying them of the roach problem. She said they had the room fumigated. I would have expected a free night or comp me for the night I had to stay there. I found and killed 7 roaches in the room. My company booked me to stay here again and I have equipment being delivered there so I can not change the reservation. I just hope I do not have the same issue. 21 March 2014
Rated 3.0 out of 5.0 by Front desk staff fair to poor At check in, desk clerk completely ignored me, was playing someones cell phone and was oblvious to the fact that I was there, also he ignored everyone in general and should have a diiferent job! 16 March 2014
Rated 5.0 out of 5.0 by Convenience and comfort at a great price! An excellent spot near the Orlando airport. The room was spacious and comfortable, staff friendly and efficient, and still not very far (30-40 minutes) from all the amusement park attractions. The oinly negative was that the closest decent restaurants were 2 miles away and not walking distance. 16 March 2014
Rated 5.0 out of 5.0 by work related The stay was great bed was comfortable the staff was great would recommend to everyone 08 March 2014
Rated 4.0 out of 5.0 by Busy,clean and modern- up to date It seemed to be a busy place and that was reflected in the staff's attitude. Doesn't bother me as i travel enough to be flexible; but for infrequent travelers it might be an issue. The property was in great shape in and out. Fish and Fire down the road was a great place to eat. 05 March 2014
Rated 5.0 out of 5.0 by Short stay excellent experience Checking in was a breeze, received excellent service with a pleasant smile. Helpful, and nice lady. Should be commended! Nicely appointed lobby, and welcome refreshments. Room was a surprise, excellent décor. Nice and comfortable. Breakfast was also good. Lady that provided service there was also friendly and helpful. Have to say the best experience we have had on this trip to Orlando. Thank you! 03 March 2014
Rated 4.0 out of 5.0 by Convenient Close to the airport and fairly easy to find. Took quite a long time to check in as there was only 1 person on the desk that evening. Enjoyed the complimentary lemonade in the lobby after the flight! 27 February 2014
Rated 4.0 out of 5.0 by If you need to be near to the airport, you really can't get much closer I stayed here on a business trip while working with a client who owns a business on Orlando Int'l airport property. PROS: -5 minute drive from the hotel to my destination -Staff was friendly -Breakfast had decent enough choices if staying there for a night or two -Room was comfortable and quiet -Parking lot was large enough to accommodate large vehicles -Very close to near by highways and major roads -Bathroom was clean, and well lit -Room rate wasn't bad, given I booked it a week in advance -Next door is a 7-Eleven, which made gassing up my truck, and obtaining snacks or coffee very convenient. -Two PC's are in the lobby for free internet access CONS: -The hotel is in front of a run down/vacant motel. Make sure you ask for a room that faces Conway Road or the airport -The elevator's floor chime has a really alarming and odd tone -They put cookies and lemonade out in the lobby around 5pm. At 5:05pm, this dozen tray of cookies is gone. :-( -There is really nothing within walking distance to the hotel, besides the 7-Eleven. HOT SPOT: Larkins is a little dive sandwich place, like 5 blocks behind the hotel. You must try this place for lunch. 24 February 2014
Rated 3.0 out of 5.0 by Surprise Reservation We stayed here upon arrival in Orlando (Friday night, king bed). we were satisfied with the service, and therefore asked the front desk to make a reservation for us for the following Wednesday night. They looked up our room, and told us they would take care of it. When we arrived late Wednesday night, we found that the new room had 2 double beds rather than a king- sized bed, and the price was 24% higher than we had paid 5 days before. Since it was late, we had no choice but to accept this room and rate. I wish I had known what I was getting, I could have found a better rate at neighboring hotels, and the bed size that I preferred! 24 February 2014
Rated 5.0 out of 5.0 by Clean, Comfortable, and Conveniently Located Only stayed two nights but was impressed with the cleanliness and comfort for a family of 5 (grade schooler, middle schooler, and high schooler plus parents). Complimentary breakfast (starts at 6 a.m.) was fine for a family in need of a quick meal on the way (early) to a theme park. Conveniently located near/next to the airport and the highway. Only about a half hour (in early Sunday morning traffic, 7 - 7:30 a.m.) from Disney World. We rented a car so cannot judge ease, quality, or even availability of any shuttle service to Disney World. 23 February 2014
Rated 4.0 out of 5.0 by Comfortable room and bed Lady working in breakfast area is outstanding (Rosie) I believe. 22 February 2014
Rated 4.0 out of 5.0 by Good Hotel Was a good one night stay hotel. Questions some of the staffs priorities but was acceptable. 22 February 2014
Rated 5.0 out of 5.0 by Thanks for a terrific stay! Great value. Was bit surprised at the nice accommodations at an "Express"...plenty of room/very comfortable. Staff friendly and helpful, especially the young woman at the reception counter very early the morning of my departure. I had two sets of directions to the airport; she encouraged me to use hers and it could not have been an easier drive. 13 February 2014
Rated 4.0 out of 5.0 by Nice room, helpful staff This hotel is great for business travelers and those flying out of the airport. Wouldn't really reccommend for extended stays, but was great for what we needed. 13 February 2014
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