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Rated 4.1 out of 5 by 216 reviewers.
Rated 5.0 out of 5.0 by Great vacation experience! My family and I just returned from our vacation to Universal Orlando and we stayed at this hotel. This was our first time visiting the Orlando theme parks from Trinidad and Tobago. The entire staff was extremely nice, all of them, especially Doris. She was so kind and helpful and such a beautiful person. She showed us how to get around and made our experience so much more memorable. The hotel was clean, breakfast was amazing each morning and the shuttle service made everything easy. Everything a vacation is supposed to be and so much more. Thank you ALL for making us feel comfortable and for genuinely caring about us having a great time! 27 August 2014
Rated 1.0 out of 5.0 by Was not built as a Holiday Inn Express and it shows This hotel wasn't originally built as a Holiday Inn Express and you can tell when you first enter the room. It is a small room with a tiny bathroom and the strangest inset shower I have ever seen (outside a cruise ship#. The floor we were own had peeling wall paper and disgusting carpets #they claim there was a flood recently# and the room reeked of mildew. The staff wasn't accommodating for any of this and still proceeded to charge full rate for this room. Our room was a couple doors down from the elevator but you could still hear everything clear as day when someone got on and off the elevator. The parking lot is pretty ripped up #as is the road leading to it# and it isn't as close to Universal as they lead you to believe #there is a Holiday Inn that is much closer). 27 August 2014
Rated 5.0 out of 5.0 good value, clean rooms, great service flew into Tamp and drove to Orlando flight was ahead of schedule so We hit the hotel about 2 o'clock went in produced my ICG card and asked if there was anyway we could check in a little bit early he said he would check the room to make sure it was ready which is was so got to check in about an hour early which was great, as soon as we got to the room the front desk called to make sure the room was satisfactory, breakfast was bad big variety hard to beat home cooked meals but it good, Free parking and plenty of parking, stores within walking distance in-case you feel like a walk. good location. will be staying here again next time I'm here! 27 August 2014
Rated 5.0 out of 5.0 by Just the job OK this isn't the most spacious HI Express but if you're looking for a good hotel near Universal then you can't go far wrong with this one. Rooms aren't huge but they're clean and comfortable. It does get busy at peak, most noticeably at breakfast but the buffet was constantly re-stocked and everything was available - the included breakfast is a really good deal compared with paying $10 plus elsewhere. The staff were great, especially Lucas on the front desk who is very knowledgeable and helpful on where to find things, and has a great sense of humour! :o) Pool's quite small but again immaculately clean. Shuttle to Universal is free and excellent, though if you really want to make your own way it's cheaper to use taxis than pay Universal's parking fee. 26 August 2014
Rated 5.0 out of 5.0 by Servicio Muy bueno Muy buen hotel, las instalaciones muy buenas y parqueadero gratis, lo que ofrecieron en la reservacion se cumplio al 100%, totalmente recomendable 22 August 2014
Rated 5.0 out of 5.0 by Great staff, great property Had an overall positive experience during my stay. Experience was consistent with my previous stays here, only this time it did seem a bit better. The staff was courteous and helpful, breakfast area and choices were excellent, and the pool area was well maintained and clean. The Hollywood theme the property has going on is tastefully done and well balanced; it's definitely not overdone or tacky. 22 August 2014
Rated 5.0 out of 5.0 by Great service and breakfast Great breakfast, service, and cleanliness at holiday inn express by universal studios orlando. 21 August 2014
Rated 1.0 out of 5.0 by orlando tavel not impressed with the service. I had other choices, bu because it was located close Universal Studios and the mall I went with this hotel. 21 August 2014
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