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Rated 4.1 out of 5 by 231 reviewers.
Rated 4.0 out of 5.0 by Agradable estadía Estuvimos con mi esposo el fin de semana que inició el 30 de agosto y nos fue muy bien. El hotel es confortable, el desayuno es variado, la habitación agradable y el personal es muy amable. El hotel está bien ubicado como punto equidistante para visitar atracciones como los parques de Disney World, Universal Studios y Kennedy Space Center, así como outlets de reconocidas marcas. Hay también cerca una zona comercial con restaurantes y farmacia, que es lo más urgente para un viajero. Eso si, es necesario tener vehículo o alquilarlo para tener mayor libertad de horarios y facilidad de desplazamiento. 04 September 2014
Rated 2.0 out of 5.0 by It was kind of gross... The room was tiny! There was a power outtage our first night for 3 hours and no apology or any sort of room was like an oven in the room. The only plus was the shuttle to universal. 04 September 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service The hotel was easily found after arriving at Orlando International Airport late at night. Check in was easy and in no time we were in our room. Our room was nicely furnished and very clean, the bathroom was very clean too. The bed was very comfortable and we had a good nights sleep.Breakfast was excellent with lots of choice. We have stayed at other Holiday Inn Express Hotels and were equally impressed with this one. 04 September 2014
Rated 5.0 out of 5.0 by Accommodating Very accommodating when requesting a later check out time and a wonderful breakfast each morning. 04 September 2014
Rated 5.0 out of 5.0 by Nice well run property. I am a frequent traveler and try to stay at IHG properties when I can. I find them very consistent and this property did not disappoint. The only negative comment was I found the bed somewhat uncomfortable. The location is convenient and the staff is friendly. You can't go wrong staying here. 03 September 2014
Rated 5.0 out of 5.0 by See you next time overall great stay I will be back in two months and look forward to staying with you. 01 September 2014
Rated 5.0 out of 5.0 by Overnight stay when I booked our stay on this hotel, I just called and it was very easy to get one. Over the phone, the call agen gave me the confirmation number and when we were in the hotel, the receptionist just got it and we were done. the staffs who were serving breakfast were very efficient and hospitable. 29 August 2014
Rated 5.0 out of 5.0 by Great vacation experience! My family and I just returned from our vacation to Universal Orlando and we stayed at this hotel. This was our first time visiting the Orlando theme parks from Trinidad and Tobago. The entire staff was extremely nice, all of them, especially Doris. She was so kind and helpful and such a beautiful person. She showed us how to get around and made our experience so much more memorable. The hotel was clean, breakfast was amazing each morning and the shuttle service made everything easy. Everything a vacation is supposed to be and so much more. Thank you ALL for making us feel comfortable and for genuinely caring about us having a great time! 27 August 2014
Rated 1.0 out of 5.0 by Was not built as a Holiday Inn Express and it shows This hotel wasn't originally built as a Holiday Inn Express and you can tell when you first enter the room. It is a small room with a tiny bathroom and the strangest inset shower I have ever seen (outside a cruise ship#. The floor we were own had peeling wall paper and disgusting carpets #they claim there was a flood recently# and the room reeked of mildew. The staff wasn't accommodating for any of this and still proceeded to charge full rate for this room. Our room was a couple doors down from the elevator but you could still hear everything clear as day when someone got on and off the elevator. The parking lot is pretty ripped up #as is the road leading to it# and it isn't as close to Universal as they lead you to believe #there is a Holiday Inn that is much closer). 27 August 2014
Rated 5.0 out of 5.0 good value, clean rooms, great service flew into Tamp and drove to Orlando flight was ahead of schedule so We hit the hotel about 2 o'clock went in produced my ICG card and asked if there was anyway we could check in a little bit early he said he would check the room to make sure it was ready which is was so got to check in about an hour early which was great, as soon as we got to the room the front desk called to make sure the room was satisfactory, breakfast was bad big variety hard to beat home cooked meals but it good, Free parking and plenty of parking, stores within walking distance in-case you feel like a walk. good location. will be staying here again next time I'm here! 27 August 2014
Rated 5.0 out of 5.0 by Just the job OK this isn't the most spacious HI Express but if you're looking for a good hotel near Universal then you can't go far wrong with this one. Rooms aren't huge but they're clean and comfortable. It does get busy at peak, most noticeably at breakfast but the buffet was constantly re-stocked and everything was available - the included breakfast is a really good deal compared with paying $10 plus elsewhere. The staff were great, especially Lucas on the front desk who is very knowledgeable and helpful on where to find things, and has a great sense of humour! :o) Pool's quite small but again immaculately clean. Shuttle to Universal is free and excellent, though if you really want to make your own way it's cheaper to use taxis than pay Universal's parking fee. 26 August 2014
Rated 5.0 out of 5.0 by Servicio Muy bueno Muy buen hotel, las instalaciones muy buenas y parqueadero gratis, lo que ofrecieron en la reservacion se cumplio al 100%, totalmente recomendable 22 August 2014
Rated 5.0 out of 5.0 by Great staff, great property Had an overall positive experience during my stay. Experience was consistent with my previous stays here, only this time it did seem a bit better. The staff was courteous and helpful, breakfast area and choices were excellent, and the pool area was well maintained and clean. The Hollywood theme the property has going on is tastefully done and well balanced; it's definitely not overdone or tacky. 22 August 2014
Rated 5.0 out of 5.0 by Great service and breakfast Great breakfast, service, and cleanliness at holiday inn express by universal studios orlando. 21 August 2014
Rated 1.0 out of 5.0 by orlando tavel not impressed with the service. I had other choices, bu because it was located close Universal Studios and the mall I went with this hotel. 21 August 2014
Rated 2.0 out of 5.0 by Room cleanliness Room wansn't vaccumned . Carpet need to get changed Bathroon is not confortable ,No bathtub, sliding door Requested to get vaccumned but Did not 16 August 2014
Rated 4.0 out of 5.0 by Holiday Inn Express Close to Universal This is a nice hotel and with 2 miles of Universal. It is a tremendous value and a nice location 15 August 2014
Rated 4.0 out of 5.0 by Excellence staff The staff was very nice each day we was there. Was a bit disappointed in the size of the room we had to stay in. It was not has roomy to accommodate four adults. 15 August 2014
Rated 5.0 out of 5.0 by Wonderful Accomodations! We stayed here last weekend as well and enjoyed it so much, we wish we could have stayed that entire week, but due to a prior engagement, we had to check out and move to a different hotel, which wasn't nearly as nice, by the way. We still had one night left in the area, so we chose to come back here. Daniel at the front desk gave us exceptional service. He is very personable and helpful. We thoroughly enjoyed our interactions with him. All the hotel staff did their best to make us feel comfortable and welcome. The breakfast was very good and the kitchen staff, again, went the extra mile to serve us. Thank you all so much. We will highly recommend your hotel and hope our travels bring us your way again just so that we can stay here! 15 August 2014
Rated 5.0 out of 5.0 by Clean, Comfortable Room, and Awesome Service We thoroughly enjoyed our stay here. All the staff we encountered were terrific. The breakfast was more than adequate and the staff in the breakfast room went the extra mile for us. I just wish I had written down their names so I could give them the recognition they deserve. We liked it so much, we booked another stay the following weekend as we were still in the area. Kudos to all the staff! 15 August 2014
Rated 5.0 out of 5.0 by Five Stars!! Great service and clean environment! The fire alarm battery was bad in our room when we first got there. I let the front desk know and someone was there within 5 minutes to put a new battery in. The hotel was in walking distance to Universal Studios but also had a shuttle to drop you off. The complementary breakfast was delicious. 14 August 2014
Rated 5.0 out of 5.0 by Orlando The staff was nice. The rooms clean. The breakfast was plenty. 14 August 2014
Rated 5.0 out of 5.0 by Great Location The location to all major attractions is excellent! Not to close, yet not to far! Quiet area, and plenty of parking. Did I mention, free shuttle to Universal Studio's. The Free breakfast was good, and hot coffee and tea was available 24hr, Nice! The hotel was so crowded, but thats ok, that's what it's all about. The front desk staff was awesome, and the concierge for Universal Studios is a big plus, they help me with securing tickets for the parks, as well as the shuttle. :) Kudos to the staff and the hotel! Great job! 14 August 2014
Rated 5.0 out of 5.0 by Exelent stay I highly recomend this place. The rooms are nice and confortable. The staff is very friendly 13 August 2014
Rated 5.0 out of 5.0 by great staff and excellent facility had a great time with my family. excellent room and nice pool. breakfast was also good. 13 August 2014
Rated 5.0 out of 5.0 by Close to Universal Studio's, great service and value. We stayed for 5 nights and had a blast. I liked the fact that it was so close to the Universal park. The place had a pool, gym and excellent breakfast menu. Will book here again. I personally liked the attention the staff provided. In particular Marrie. Very nice young lady. 12 August 2014
Rated 5.0 out of 5.0 by Great place to stay! This is a great place to stay when on business or leisure travel! Staff is attentive and friendly. Rooms are clean and have great pillows. 11 August 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service The breakfast room and breakfast need greatly improving. 11 August 2014
Rated 4.0 out of 5.0 by Nice rooms Close to Universal Orlando, very nice & helpful front desk staff. Be aware all close-by hotels sell out by 5pm every day so no switching rooms. We had 5 sleepers so reserved their largest room with 2 beds & pull-out sofa & they even provided a roll-away cot! But we were really cramped with one bathroom & should have switched to Holiday Inn & Suites down the street for their larger 2 bedroom/2 bathroom suite instead. Also hotel shuttle only drops off at Universal at 11:30am & picks up at 8pm so completely not helpful for park's 8am opening & 10pm closing. Front desk suggested calling a cab instead for $8 each way but we just drove ourselves instead. 09 August 2014
Rated 2.0 out of 5.0 by Not the experience we'd hoped. Fortunately we were on vacation, so in a more relaxed mode but the overall experience of this HI Express in comparison to other HI Expresses we've stayed at was poor. Breakfast was an absolute 'bun fight', too many people, not enough tables and poor access to the buffet. Plastic cutlery and polystyrene crockery added to the less than enjoyable experience - does this Hotel not have wash-up facilities? A room fridge not provided but offered for a $10 / day charge - strange given the temperature and humidity at that time. 08 August 2014
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