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Rated 4.1 out of 5 by 208 reviewers.
Rated 4.0 out of 5.0 by Nice Stay Rooms were a little small but not unmanageable. I thoroughly enjoyed the stay at the hotel but the staff really were the stars. They were very accommodating and friendly. I especially enjoyed Ms. Ruthie...very proficient in her job and a comedian to boot. The breakfast was fresh every morning and the dining area was maintained very well. Keep up the good work and we will be back! 14 March 2014
Rated 5.0 out of 5.0 by Can't beleive I got this much for so little !!!!!! Staff was awesome pool was relaxing and room was very clean. I will diffently stay again and would recommend. 13 March 2014
Rated 5.0 out of 5.0 by Overnight Stop great place great location, very busy in the mornings because its Orlando. hard to sneak breakfast in before the time ends. 12 March 2014
Rated 1.0 out of 5.0 by Un personal sin compromiso por el cliente Soy un permanente usuario de Holiday Inn y por primera vez sentí que como cliente y como Priority IHG Reward Club, no fui importante para el personal. No sé las razones, pero la atención, respuestas eran con molestia y desagrado. 07 March 2014
Rated 3.0 out of 5.0 by Lack of amenities Two things I expected were a fridge and microwave. Also I was disappointed with the lack of Available outlets to charge my phone and laptop. However it was very close to Universal 07 March 2014
Rated 2.0 out of 5.0 by Staff did not seem to like their jobs. Staff was was not courteous or professional. They seemed very distracted even though we were they only ones at the desk upon arrival. As other patrons arrived to stand in line, a woman came out from the back and delivered a piece of paper,said a few words then disappeared without lending assistance to anyone. We did not get recognized for being Priority Club members and ignored when asking a question. 06 March 2014
Rated 5.0 out of 5.0 by Great staff The staff, especially Ruthie, went out of their way to make our anniversary getaway extra special. The rooms were clean and the beds very comfy, although a little too soft for me. The hot breakfast is very well done, and we got to enjoy the gym also. We will definitely be back. 04 March 2014
Rated 5.0 out of 5.0 by It's a Hotel First and foremost, don't get caught up in the reviews that are negative about room size, staff attentiveness, parking, etc. One must understand the hotel, within its design and purpose, is for basically sleeping and holding your belongings while your out doing business, pleasure or leisure. Was the room small? Sure it was. But it's all relative to your situation. We had a family of four (two boys; 9 & 7) and we stayed comfortably. We never felt like we were "on top of each other" because the rooms were small. The storage was enough for all of us to store 5 days worth of clothes (and get ready stuff for the wife) without any issue. The only potential downside - which the negative thoughts went away after day one - is the hotel doesn't have any bathtubs. Again, we didn't get the hotel to take baths in; only to shower to get ready, and shower to clean off from a day at the park(s). The staff was exceptional. They were always available to assist, and willing to answer questions you may have. Also, each morning I would go to the gym (0530) the front desk attendant was very customer oriented in the fact that s/he would ask how my sleep was that night and if there was anything they could do to make it better. Did I experience a time when I had to ask the front desk a question and there were guests at the desk? Yes. It happens. It's like any other business in the world were you have to wait if there are other customers in front of you. Now, once you got to the desk, again, the staff was exceptionally customer oriented. Apologetic for the wait and ready and willing to answer your concern. Breakfast was hot and ready. The staff was turning the food quicker than it could get eaten; which was good because there was always fresh, hot eggs, sausage/bacon, biscuits, etc. The bread and pastries were really good too. They weren't dry or crumbly - simply soft and fresh. In all, I would - and I speak for my wife - highly recommend this property to any individual or family traveling to the Orlando area. The comfort was there. The staff was spot on. The food/amenities was plentiful. And the property is ideally located in terms of access to I4 and the airport. 24 February 2014
Rated 5.0 out of 5.0 by Good Experience Nice staff, good service, would stay again. North Central Florida is a great place to visit. 22 February 2014
Rated 2.0 out of 5.0 by Small Rooms and no counter space Rooms are very small, bathrooms are very small and not very private (with door that slides into wall). If you are traveling alone the rooms are ok for one person but not more. Good breakfast as usual with Holiday Inn Express 21 February 2014
Rated 5.0 out of 5.0 by Excelente para ir a los parques de Universal Excelente estancia tuvimos en estos días que pasamos en Orlnado para ir a Estudios Universal y los Outlets de la zona. Nos dieron una habitación mejor por ser Platinum y todo estuvo muy bien. Si acaso el desayuno es muy básico, pero que es bueno. 17 February 2014
Rated 5.0 out of 5.0 by Great customer service This is our second time staying at this particular Holiday Inn....would definitely stay again.... Clean room and great customer service. 12 February 2014
Rated 2.0 out of 5.0 by Not that great We are green people so we don't expect our room to be cleaned daily. The one day I left the "Do Not Distrub" ticket out of the door so the room could be cleaned ( Day 3 of 5 day stay) our room wasn't touched. Inquired with staff and they clean rooms until 4 pm. They were willing to clean it the day that I was going to be in our room until 5. Watched their breakfast attendant sneeze all over the silverware at breakfast.. ever heard of covering your mouth. I became known as the bath tub lady because I asked if they had a room with a tub and promptly got told they had very few rooms with a tub. Wish I had known this before I booked. Really did not appreciate when I went to the desk being told I was the lady that asked about the bath tub. Finally, their computer systems were always down. Rather strange that they could not look up any accounts or process a check-in or out for 5 days. Just waiting to check my bill to make sure it is correct, once it hits my credit card. 12 February 2014
Rated 5.0 out of 5.0 by Confortable room, great service and breakfast Confortable room, great service and breakfast. I would return to this hotel. Pleasant staff, room clean, and breakfast with great variety. 23 January 2014
Rated 4.0 out of 5.0 by Excellent Very convenient and love the breakfast Highly recommended for short visit 16 January 2014
Rated 5.0 out of 5.0 by Great hotel My family and I stayed here last weekend and had a wonderful time. We come to orlando a lot for universal and this is tv only hotel we use and we are never disappointed. I forgot 2 toothbrushes and they replaced them. Had 5 of us total needed extra towels no big deal. Very friendly staff always and they remember my kids which is nice! Great stay, thanks again! 09 January 2014
Rated 5.0 out of 5.0 by Excellent Guest Service Front desk staff were very friendly and knowledgable about things to do in the area. I was acknowledged as a Platinum guest and was offered an upgrade to a suite. The room was comfortable, quite and I really appreciated having a little kitchen area, in addition to a living room and king size bed. The hotel was exceptional and very clean. We rented a car to utilize instead of the hotel shuttle, so we could come and go when we wanted. We visited Universal Studios & Islands of Adventure for 3 days....parking at Universal was only $16 all day and the hotel parking was convenient and free. A little busy for breakfast, which is to be expected with the hotel being very close to Universal. The manager running this hotel knows what he/she is doing! Great stay and would highly recommend. 08 January 2014
Rated 4.0 out of 5.0 by JGAD Relation price / Value was good. I received warn welcome, it was really close to Universal, breakfast which is included in the price is good enougth. I can only say, it was a good experience in the hotel. 08 January 2014
Rated 4.0 out of 5.0 by Ideal location This hotel was an excellent location for our visit to Universal studios. A warm, friendly and helpful welcome at reception. Directions and places to eat were ideal. Also a warming hot tea or coffee is always available. The room was adequate, we only needed somewhere to sleep. Bus ride to park entrance less than 10 minutes there and back. Ample parking. Congratulations to breakfast staff during a busy time, the tables were cleared and cleaned very quickly. Must add this is a rare hotel find in U.S.A. that does a fulfilling breakfast! Free Wifi a bonus. 07 January 2014
Rated 1.0 out of 5.0 by Tiny rooms and great service from 1 staff member We were treated very poorly by one staff member and amazing by another. He moved us from one room to another to try to make our stay better, definitely a great guy! 06 January 2014
Rated 5.0 out of 5.0 by A wow for the money Reception staff is excellent. The outdoor pool, although not huge,l is toasty warm and very nice on a cool evening in December.. Breakfast is good and plentiful. OK, the shuttle to Universal can be a little slow, but hey, you can walk there (about a mile). Secret: use the access road shortcut (out front door and slightly right) 04 January 2014
Rated 5.0 out of 5.0 by Spectacular Staff We drove down from Michigan with our six children to marry, and arrived a couple hours early. The front desk staff, manager and maintenance man went out of their way to prep our rooms quickly, store our luggage and welcome us hours before check-in time. They remebered us by name throughout our stay, always wore warm smiles and left a great impression on the kids. We stayed in three other hotels during our trip from Orlando to Ft Lauderdale, and found this hotel to stand head and shoulders above all others with their level of service and quality of staff. We will be staying with this location on our return trips to Orlando. 03 January 2014
Rated 5.0 out of 5.0 by Great hotel The staff at this hotel was excellent. If something was needed it was provided in a quick manner. Even at check out, I went down for a luggage cart and none were available. I asked the young lady at the front desk if should could call me when one was available and I would come down and pick it up. A short time later she not only called but brought it up to my room on a very busy morning. Staff goes above and beyond. Thank you. 02 January 2014
Rated 5.0 out of 5.0 by The Staff is Awesome!!! I've stayed at this hotel many times and I have pleased each and every time (especially the staff...they are the best). I will return. 01 January 2014
Rated 5.0 out of 5.0 by Great Location and Friendly Hotel We had a great experience by staying at this Hotel. It has a great location. It is close to all the amusement parks, malls, main restaurants, etc. The staff was very friendly and made us felt really comfortable. If we go to Orlando again, definitely, we will stay here again! 30 December 2013
Rated 4.0 out of 5.0 by Good breakfast Good breakfast, good staff. However room is too small so that it can not squeeze in other equipment such as fridge and safety box etc. 29 December 2013
Rated 5.0 out of 5.0 by Great location and great staff The stay was awesome and hotel is located across from Orlando Studios. We had a great time and enjoyed our stay.The breakfast was delicious. The hotel should invest in a shuttle service from Orlando Airport otherwise its a $45 taxi fee. 23 December 2013
Rated 5.0 out of 5.0 by Holy Land Had to ask for hot water. Container empty. No green tea. 17 December 2013
Rated 5.0 out of 5.0 great service One of the best places to stay Service great People even better best place to stay five galaxies not just stars Dr k ismail South africa 16 December 2013
Rated 5.0 out of 5.0 by Awesome breakfast and VERY CLEAN ROOM Staff very courteous and very helpful always wiling to help in any way to accommodate your requests. Breakfast is the best nice and hot. Close to parks and restaurants . Very clean room and BED SHEETS . Comfortable beds and pillows. 11 December 2013
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