Rated 4.1 out of 5 by 133
Rated 5.0 out of 5.0 by Doccarty Great room and service also very clean
We only stayed one night but every thing was great. Breakfast was also great, not just doughnuts and juice REAL FOOD !!!
Thanks to your staff
14 July 2013
Rated 5.0 out of 5.0 by Deb3 Very friendly staff
The staff at this hotel was super friendly. Two breakfast stations including 2 pancake makers. Coffee available 24/7. You could buy tickets to area attractions in the lobby. Only downfall was one shuttle to SeaWorld.
09 July 2013
Rated 4.0 out of 5.0 by Earl1345 Small Rooms but Great view and Breakfast - Great Value!
The hotel has small rooms with no bathtub in the room. Amenities were usual as to that found in other hotels, but the breakfast was excellent. A great variety of food items - both hot and cold! The pool was great and the staff were excellent an friendly to deal with. They were very helpful and accommodating. I appreciated the greeting upon arrival as well as the complimentary water on arrival. A nice touch. We will book with this hotel again in the future.
06 July 2013
Rated 5.0 out of 5.0 by Nealy79 Great Customer Service!!!!
Thanks you to Vanessa and Mr Gene that work the front desk and the (GM) Jane. They were so GREAT to my family and I. Awesome customer service. Thank you
04 July 2013
Rated 3.0 out of 5.0 by Colorguy Average But Not Special
The room was good, but no work desk. The breakfast area was as crowded as the license bureau at the end of the month. Platinum members usually get to check in a hour or so early. Not this one.
With being average its still better than most business hotels. Just don't go while school is out.
02 July 2013
Rated 4.0 out of 5.0 by JoJim4508 Nice location
We choose this location as we can walk into Universal Studios. We stay in a suite, as with 3-4 people the other rooms are tight! We have stayed multiple times and it's always been a good experience.
23 June 2013
Rated 2.0 out of 5.0 by Erik32 No excuse
We stayed at this hotel for two nights. We had two rooms, a party of 7. This was over Memorial Day weekend which is of course busy. The rooms were fine, what you expect from Holiday Inn Express, nothing different which is fine. The front desk staff was good. The issue was with the staff that takes care of breakfast. The first morning was fine, no issues. The second morning, we came down around 9:45, 15 minutes before breakfast was over. This hotel has two breakfast stations because they are likely frequently sold out or close to it. The staff began pulling the trays of food right when we got down AS GUESTS WERE SERVING THEMSELVES FROM THE TRAYS! It was not 10:00 am. It was not empty. These were trays with food that were being accessed at the time by guests WHILE THEY WERE PULLING THEM DOWN! I was shocked at how incredibly rude and inconsiderate this was, not to mention that it wasnt even time to stop breakfast. I stay at hotels for business about 100 nights a year at minimum for years now and I have never, ever seen that kind of disdain and lack of consideration for hotel guests. It was unbelievable. I would avoid this hotel at all costs.
06 June 2013
Rated 4.0 out of 5.0 by aavp Very convenient
Spent 5 nights in May 2013 with my husband and 8 yr. old daughter. Rooms were clean and comfortable. Breakfast was very nice and convenient. Had a variety of foods to choose. (daughter is a picky eater) Took hotel shuttle to and from Universal parks. (need to get ticket for shuttle day before) Shuttle made a few stops at other hotels nearby but not a long ride at all. On way back only had 3 pick up times in evening so if you wanted to come back early you would have to catch a cab. Pool was nice (open until 11pm) but could use a little cleaning from the leaves and bugs. Very convenient to Disney and Sea World by car. Staff was very accomodating and friendly and service was good. Would definitly stay here again.
31 May 2013
Rated 4.0 out of 5.0 Great Service, Friendly Staff, Perfect Location
Everything is good and gets better.
Location is perfect.
Rooms are good
Food is good
30 May 2013
Rated 3.0 out of 5.0 by Smallestroomandbeds Smallest rooms and beds
The room size and bed size were not worth the high rate.
23 May 2013
Rated 5.0 out of 5.0 Comfortable room
It was a wonderful stay in this hotel. Both of my wife and me had great nights and stay comfortable.
20 May 2013
Rated 5.0 out of 5.0 by IMV03 Fun experience
My family and I want to take the time to say "thank you" for the service and overall experience at the Holiday Inn Express. We made our reservations on our way to Orlando and the customer service was so friendly and helpful. When we got there the staff was welcoming and friendly. The breakfast was healthy and fresh. We go every month to Orlando and we are making Holiday Inn Express our hotel. Home away from home. On behalf of our family thank you again and keep up the excellent customer service work. Have a great week.
20 May 2013
Rated 5.0 out of 5.0 by NelsonL Great Experience
I have stayed at 5 star hotels before but having needed a room for one night we decided to go casual and stay at the Holiday Inn Express and was very very pleased. The rooms were very clean, the staff was very friendly and helpful and the breakfast was more than expected with a variety of choices which is included in your stay so much to my surprise I had a better experience with this hotel's pricing and complimentary offered to the customer not to mention the free wireless which most 5 star hotels charge you for without giving a complimentary breakfast. Overall was extremely pleased with my stay not to mention right down the block from Universal Studios....If I could I would give this a 6 star stay.
18 May 2013
Rated 5.0 out of 5.0 by StillRolling The Place to Stay
I needed a wheelchair accessible room with a roll-in shower. The suite was great. Very spacious. Clean and comfortable. Everything I needed. The staff was very friendly, professional, and very helpful. The breakfast food selection was great and it tasted good too. Super value for a reasonable cost. Very very convenient to all of the attractions and theme parks. Recommended!
25 April 2013
Rated 5.0 out of 5.0 by daratk Great time
The room was great. No problems. Went for the night to go to Universal. We took a cab to Universal no problem, very close cab with tip was 10.00 not bad. Would go again.
19 April 2013
Rated 4.0 out of 5.0 by bubbiedale comfortable bed
we were disappointed that the guy cleaning off the tables also was making sandwiches and had no gloves on , he just went into his room yelling for the girl to come in their.
17 April 2013
Rated 4.0 out of 5.0 by Buckeye22 Mainstay Since 2006...
Since the hurricanes in the early 2000's ruined my long-time hotel closed, this hotel is the place to be for us. I’ve seen many changes over the years, although small ones, they have enhanced our stay year after year. This hotel has impressed me so much that I became a Priority Club member a few years ago. Now to the changes… the addition of flat screen TV’s is a plus, but during the last stay our room did not have a wall thermostat control which was very annoying. Something minuet changes every year in the room which does not go unnoticed. Hopefully the next change is the shower heads! The ongoing complaint is the noise from the hallway #people and doors - sound proofing needed# and how loud the elevator is... you could be in the furthest room from the elevator and still here the “ding”.
The staff has always been friendly and has accommodated every need we’ve had… if possible. If not possible, they have tried their best to make it happen. I’ve recommended this hotel to everyone that I know.
Now to my one and only complaint… since our last two stays in October 2012 / February 2013, I have e-mailed Priority Club no less than six-times without a response. My complaint, as far as I’m concerned, is a major one dealing with reward points. When making a reservation, there is no option for suites… just the standard room. Depending which option you take, you are losing money and points for the bare-bones room. I’ve experienced this for the past two years and it makes no sense to be a Priority Club member if you cannot reap the full benefits of the membership or hotel! When I first became a member, I had the option to choose any room #suites included# that I wanted with three options #all points / 2: partial points & money#. I’m very disappointed that the #options# have gone up #amount of points / money# and no suites as an option. I really didn’t want to put the Priority Club review in with the hotel review, but after no response from the e-mails, I had no choice. This is the reason for an "average rating" on value.
Overall… I would recommend this hotel to anyone and everyone... I have already. Looking forward to our stay this year and many years to come.
16 April 2013
Rated 3.0 out of 5.0 by CleanAir Small Rooms, Excellent front Desk Service
Front desk quickly changed our original room from a smoking to a nonsmoking room when asked. Rooms are very small makes you feel like your on a cruise on in Europe. Breakfast foods where stale, orange juice watered down.
Proximity to parks, front desk friendly efficient and helpful. Recognized priority club membership, free wifi
Room size, breakfast not up to par
12 April 2013
Rated 5.0 out of 5.0 by Maria30 Great
Everything was great will stay again. Kids love the full breakfast. THANK YOU SO MUCH!!!!
09 April 2013
Rated 2.0 out of 5.0 by JustininFL Surprising disappointment
I have stayed at many Holiday Inns in many different locations. Almost always it's a good stay. Good enough I keep going back to them. This visit was unpleasant. The room was overpriced for what I received. The view was horrible (dumpster and power station.) The service was average. The room itself looked like it should be next on the "update list." I wish I could say it was a better place since it was a getaway for my wife and I. I will not stay at another Holiday Inn in Orlando.
08 April 2013
Rated 4.0 out of 5.0 by Drazil65 Great Location
We were at this hotel last week for a trip to Legoland and Universal. We are a family of 3 (child 8 yrs old) and due to the reviews I had read earlier regarding the smaller than average rooms we decided to get a king bed to allow for some extra space (we have no problem sleeping in a king for the 3 of us). The room was on the small side BUT with the king bed it was just fine.
Bathroom sink was located outside the bathroom but we liked that as it gave me more space and extra time to use the sink and mirrow to get ready and for our child to brush teeth etc. if someone was using the bathroom. The shower was plenty large enough (larger than a normal square standup shower you would normally see). As we were literally at the parks from early morning until after dark this room was a very good value for the average small family, we liked it and would stay for the location alone again.
The breakfast area and breakfast choices were great and plenty of it. They have a theme park desk in lobby and it was a great choice for us to purchase our Universal tix right there as well as get the round trip boarding pass for the shuttle. The shuttle was a wonderful decision for us with many choices of departure (as long as you got the boarding pass early for the next day or 2 which we did) and the last shuttle at night was at around 9:00 pm. After being there for 12 hours no problem with being ready to leave. Saved on parking fees at the park as well.
Overall we had a great time, the room was clean, the staff very friendly and we enjoyed our stay. The front desk even gave us the name and number of really good pizza for hotel delivery after a long day at the park. Pizza was wonderful and we were thankful for the information.
02 April 2013
Rated 4.0 out of 5.0 by Eve1954 TV and air conditioner
The bed was extremely comfortable, but the air conditioner kept me awake-it was constantly turning on and off. I would doze off while it was running and then wake up when it cut off. I did not have the option of just turning on the fan, to run constantly. I did not get two good nights sleep.
As to the tv, I wanted to watch Christian television, but could not find a Christian tv channel-most disappointing, especially on Sunday morning when I needed to hear preaching. The other ladies I traveled with expressed the same concern.
Customer service was very nice and the motel was extremely clean.
27 March 2013
Rated 3.0 out of 5.0 by KiminTulsa Clean.... Great if you don't plan on spending much time in room
Honestly, my only problem with this room was that it was smaller than normal and there was no fridge or microwave. I always check for that and didn't this time because we would not have stayed there.Breakfast is plentiful with plenty of options. Splendid! It was not nearly as close to "City Walk" .... "within walking distance, 1/2 mile or so". NOT! Thankfully we had a rental.
If you are just looking for somewhere to sleep that has a great breakfast, go for it. It works and views are great. You can see the Universal fireworks.
22 March 2013
Rated 4.0 out of 5.0 by FudgeMama Excellent location but very small room
We had a room with two double beds and it was really crowded for three adults (ourselves and our college-age daughter). The bathroom was so small there was only a shower, no tub, and a sliding door instead of a proper one, so very little real privacy. However, the room was clean and the housekeeping service adequate (we returned the first full day of our stay at 6:00 p.m. to find the room had not been cleaned. One of the housekeepers had apparently gone home sick and others had to fill in for her, but it was not what we've come to expect from this brand#. The beds were comfortable and well made #hate having the sheets pull out when I roll over) but the pillows were horribly lumpy and uncomfortable from repeated washing. There was no discernable difference between "firm" and "soft".
On the plus side, there was a complimentary bus service to the Universal parks and the hotel was convenient to International Drive where the restaurants live. The reception staff and concierge were very helpful and friendly. The breakfast was fine for what it was: we had some form of sausage three days running, but I guess not everybody is a bacon lover. Nice fresh bananas and yogurt selection, and the coffee was excellent..All things considered, I'd give this hotel a B.
21 March 2013
Rated 4.0 out of 5.0 by CoachGB good experience
Overall, positive. Need more space for breakfast. Too many people crowded into too little space.
18 March 2013
Rated 1.0 out of 5.0 by Unhappy99 Very Poor Facility
We have been Priority Club members for several years and stay at Holiday Inn Express several times a year. Some facilities are better than others but the reason we choose your hotels is we usually are not met with many unpleasant surprises. However, this hotel certainly is well below your standards. First of all in our profile which should be displayed in your system for your employees to see is that we prefer not to be near an elevator or vending machine and we specifically asked about this when we checked in. The first thing the employee did was to put us in a room next to the vending machine which we refused. May I mention that the hotel was not full. Then the room we were given was one room away from the public laundry. We did not realize this until late that night when someone was doing their laundry at 11:00 at night while in the hall talking on the phone. Secondly, the room was so small our sink was right next to our bed and the toilet and shower right beside it with a small sliding door separating the toilet from the rest of the room. We've never had a room so small. Nothing was given to us upon arrival as Priority Club members and no extras such as coffe/hot water were made available in the evenings as usually are in your hotels. I could mention so much more but will just say how disappointed we are in this Holiday Inn Express and even though we haven't felt the need to before we will research a facility thoroughly before making another reservation.
10 March 2013
Rated 2.0 out of 5.0 Breakfast
Breakfast was a huge disappointment. The breakfast was terrible. All the bread products were stale and when I mentioned it to the breakfast bar attendant she just shock her head and walked away.
09 March 2013
Rated 5.0 out of 5.0 by Connie58 Great Breakfast!
I went with my family on March 2-2013 to celebrate my daughter's 21st birthday to go to Universal Studios! We decided to stay here at Holiday Inn Express and I must say it was very nice. It was very cold that weekend so coming back to the hotel at nite and being able to get free hot chocolate was great! The free breakfast in the morning was Amazing, you can choose from biscut & gravy, pancakes, eggs, sausages, bread of all kinds, cinnamon rolls, varieties of doughnuts, varieties of cereal, plus coffe, orange juice, yogurts etc. Great way to start the morning with a great breakfast like this. Only complain was the closet in room was very small, besides that I would definetly stay there again!! Enjoy!!!!
09 March 2013
Rated 5.0 out of 5.0 by StephanD Very good hotel
Thank you very much. I hat an excellent stay in Orlando.
06 March 2013
Rated 3.0 out of 5.0 by djn53 Reservation making was a nightmare
I had one night (Saturday) already reserved but the day before (thursday) my wife and I decided to visit earlier (Friday). Called the hotel direct to ask availability. They advised they have available rooms and I should go on line to make reservation since that is how I originally made the reservation . They quoted me a rate so I went on line. I went on line and the rate was not available. I called the hotel back and spoke to a different person who quickly transferred me to the reservation number. The gentlemen was trying to be helpful but the rate he gave me didn't match what the hotel gave me. He said if I changed my mind the rate was available on line and rooms were available. After deliberating with my wife we decided to go ahead and make the reservation. The rate was not available on line and it said the hotel was sold out. I called reservation line and she said they were sold out. I advised that I just spoke with 2 people one of which was the hotel direct and they advised they had rooms. The woman advised the computer is updated to the minute of availability and it is not available. I didn't accept that and I called the hotel direct myself and the availability and rate as quoted. The room and rate was available to me direct at the hotel.
Bottomline: Humans created computers and computers are not always right... rely on good old fashioned human contact.
05 March 2013