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Rated 4.3 out of 5 by 143 reviewers.
Rated 1.0 out of 5.0 by This place has lots of room for improvement Where to begin... The check in was way off the scale bad. The girl at the desk was so overwhelmed and under enthused... Zero recognition for being Platinum.. No Platinum Welcome bonus... looked at me like a deer in headlight when i said i would take the bonus points over the trail mix and water... The room was on the visual clean until you get up close.. the top of the tv was covered in dust... I found by the side of the bed a flyer from a store in a local mall...The alarm clock in my room could not keep the time to save its life.. thank goodness for having a cell phone. I tried to get a wake up call and no one ever answered. Would I recommend this hotel...in one word NO... not until some serious changes were made. If you are hard up and need the hotel on location only buyer beware! 10 April 2014
Rated 5.0 out of 5.0 by compliments regarding our stay My family and I spent the weekend in Orlando the weekend of april 5-6. We enjoyed our stay and it's close proximity to the Am Way center,downtown Orlando, and Sea World, which were our destinations that weekend. We had a great experience. 10 April 2014
Rated 2.0 out of 5.0 by no frills. staff Luke warm with no desire to impress Perhaps I'm spoiled but I typically receive good service when I travel from the ihg brand hotels. The front desk I'd so important so when you receive poor service at check in your stay is typically tainted. At check in at this stay the host could really careless that I am a platinum member or that my room was wrong or had any desire to make me feel welcomed or valued. Perhaps since it is so close to the major orlando theme parks they feel they do not need to be so inviting. Overall a below average stay at a below averaged managed hotel. 08 April 2014
Rated 4.0 out of 5.0 by Not the best room in town The staff at desk was not all that friendly, didnt feel like the customer was number one. Didnt feel welcomed. Room was clean, shower had no pressure. Thought for a minute it might stop running water. Will stay somewhere else on my next trip to the area. 03 April 2014
Rated 3.0 out of 5.0 by Fair Property Was there for business and a decent Hol-Ex. However, not one of the better of them. one improvement- for being out on business- this is the first Hol-Ex that I have seen start breakfast at 630. I missed it every day and ran to starbucks. Don't all other hotels start earlier like at least 6? I have even seen some 530 starts and even one 500? like those. again- better than much of the competition, but some improvement needed comparing other Hol-Exs 24 March 2014
Rated 5.0 out of 5.0 by Kind staff & comfortable room I was very pleased with the lobby, the breakfast area, and the comfort of the room. The front desk staff were kind and very helpful. It was a refreshing stay and the location is close to many very good restaurants. I could recommend this property without hesitation. 23 March 2014
Rated 4.0 out of 5.0 by Great place to stay A friendly atmosphere with both indoor and outdoor pools. The hotel is well kept and equipped. The room was clean and the beds were comfortable. A great place to stay. 18 March 2014
Rated 4.0 out of 5.0 by Nice Hotel It was clean and the staff was nice. I enjoyed my stay. 10 March 2014
Rated 1.0 out of 5.0 by I Travel every week..... I travel every week and stay with IHG every week. The shower head in the hotel room was covered with a green grit, the tv did not work the 1st night and no the remote did not need batteries. But did get fixed. The lights in the bathroom did not work the 2nd night, but yes did get fixed and the WI- FI was not working well. As a business traveler this is important. Although the staff was nice and fixed most of the request just was not what I expected from an IHG property. 10 March 2014
Rated 1.0 out of 5.0 by Not a good experience 1st, as a Platinum member I am used to receiving at a minimum a bottle of water upon check in-this hotel did not provide anything. The clock in the room was not set and the buttons were inoperable which was irritating. I was on travel for business so I got up early to work out and there was only a couple of treadmills; no elliptical or anything else. Breakfast was scheduled for 0630, but at 0615 there was not coffee available for the early risers. This irritated many guests. I decided to cut my stay short for these reasons and at 0615 in the morning I could not find anyone working at the hotel; no bell to notify a staff member etc. and I had to wait over 15 minutes. And this hotel is not in the best part of town on top of all of the issues. I will never stay here again and I travel to Orlando regularly. 08 March 2014
Rated 1.0 out of 5.0 by Scary location. We were at this hotel for two nights and the area is tough. Did not feel safe. Each night in hotel meeting room were various church services which resulted in dozens of people all over lobby. Very loud and kids running all over hotel. Would not stay again and wife did not feel safe. 23 February 2014
Rated 4.0 out of 5.0 by No "Holiday Inn Surprize" Nice and reliable stay. Perhaps spend 60-70 nights in HIE properties and each of them go up and down. Makes sense...the newness can't be there forever. What is nice is the welcome smile and sincere effort to help. I needed a place to eat and cheerfully was directed to many choices! Seems like pillows and mattresses need upgrading not just here but in many locations. To be fair: this is NOT JUST an HIE concern...this has to be the most difficult part of travel. ed 20 February 2014
Rated 4.0 out of 5.0 by Staff was helpful I was there for a meeting and my husband came along the staff was friendly and kind to him when he stayed behind and check-out later. 27 January 2014
Rated 4.0 out of 5.0 by Excellent accommodations with only one issue This hotel was excellent with only one exception for me that probably would not impact most customers. I have some mobility issues and the box springs and mattresses are high and made it difficult for me to get into and out of bed. Other than this issue for me, I could not have asked for a nicer place to stay. I asked if the beds were different in any other rooms and was told they were not. I asked about a stool or step and was told they were all out in rooms. I am assuming from this comment that other guests may have had the same problem that I encountered. This was the only issue with an otherwise comfortable, clean, and quiet room. 15 January 2014
Rated 5.0 out of 5.0 by Priority Club Member Will Return Had a fantastic experience here again! Staff is outstanding, the rooms are IHG quality. 01 January 2014
Rated 5.0 out of 5.0 by WHY I KEEP GOING BACK TO HOLIDAY INN EXPRESS OCOEE My last stay at H/I Ocoee was my fourth or fifth time this year at this property. I could have stayed at other hotels in the area but I am extremely glad I returned to H/I Ocoee. The staff and the property is what keeps me coming back. Back in the 80's I was an executive for Holiday Inn Corporate and know the pride Holiday Inn has in providing comfort, security, and happiness to it's guest. I got all that and more from Holiday Inn Express/Ocoee. I would recommend this property to everyone who wants a family friendly superb hotel to stay in which won't break your pockets. Congratulations Holiday Inn Express/Ocoee for making my top list of hotels!!!!!!!!!!! 31 December 2013
Rated 4.0 out of 5.0 by location this is our 2nd stay at ths holel and we have been very pleased with everything, location, staff, convience to everything, whn visiting family again in this acrea we would not hesitate to stay here. 20 December 2013
Rated 1.0 out of 5.0 by Worthless wireless and Revival Noise the wireless was the worst of 45 hotels this year. Revival downstairs in floor below mine made work worthless. I can appreciate Christian beliefs, but don't upgrade me to a suite above the weeklong revival! 09 December 2013
Rated 5.0 out of 5.0 by Great Holiday Stay My family and I traveled to Orlando for the Thanksgiving holiday. Kellie at check-in was so knowledgeable and helpful. She went above and beyond what she had to to accommodate my family and I very much appreciate her help. The breakfast each morning was very good and well maintained. Rooms (especially bathrooms) we very nice and clean. Overall very good time. Great hotel! 04 December 2013
Rated 5.0 out of 5.0 by Comfortable and ample room Our stay in Orlando was for a music festival at Tinker Field. We had a king size bed in our room. The room was clean and had everything we needed. Not only did we have a good room, but the value was great as well. 13 November 2013
Rated 5.0 out of 5.0 by Very clean This was our second visit there. Staff was very courteous and helpful. Room was very clean. Overall the hotel was clean in and out. Breakfast was wonderful! Good variety, nice and hot! I would recommend this hotel to friends and family. We will definitely be back next November! 06 November 2013
Rated 4.0 out of 5.0 by Short Stay Here for Business and pleasure. Convenient to Disney. Clean comfortable rooms. Fourth floor again. Cons: Bathroom Light fixtures appeared to be bent and leaning down. This is the second time they have put me in what appears to be a Handicapped room. the Shower had a very LOW Sill and the water leaked onto the bath floor. Refrigerator did not have a freezer compartment. Breakfast: NO Waffle or Pancake maker. !!! No Recognition for IHG Club Members 16 October 2013
Rated 5.0 out of 5.0 by Good hotel Very hap[py with this hotel and would use again if in the area 15 October 2013
Rated 5.0 out of 5.0 by Clean, Comfortable, and Friendly Staff This was our third stay at the hotel, and we enjoy the clean, pleasant atmosphere as well as the rooms are comfortable, nice size, and equipped with microwaves and refrigerators. The staff are always friendly and helpful. 07 October 2013
Rated 5.0 out of 5.0 by Great experience The hotel staff that I interacted with was courteous and friendly. The room was clean and quiet. Very nice! Will absolutely use this hotel again when I'm in the area. A little further to area attractions but the price difference makes it worth while. 03 October 2013
Rated 5.0 out of 5.0 by A good nights sleep. I have no complains at all. The room we had was very clean, comfortable and quite. The staff was very helpful in gining us directions to area services ( food , gas ect. ) and quickly checked us in. The bed was comfortable. The breakfast in the morning was good with hot options. The location was an easy on/off from the highway. All around a great choice at a reasonable price. We were very pleased. 01 October 2013
Rated 5.0 out of 5.0 by Comfortable, affordable and nice excellent people My first trip to Florida and I found the hotel gives you more than you expect: nice, tidy and comfortable room, very quiet, great and nice staff. Everything was very clean and tidy. The hotel is easily accessible from main roads and, if you want to visit the parks, you can be there with only fifteen minutes of traveling (of course if you use a nice GPS) Very recommended, it would be my pleasure to use this hotel again. 28 September 2013
Rated 5.0 out of 5.0 by Fantastic Service The service was fantastic. The staff was helpful and cheerful. Would recommend this property. 23 September 2013
Rated 1.0 out of 5.0 by Fell in the bathroom I fell in the bathroom because of a slick tub twice. I told hotel personnel and they laughed at me and said the tub should have had the sticky stuff in it to keep be from falling. The tub felt as though it was oiled down. I asked for a bathmat and when maid cleaned she did not place the mat on the tub firmly and I fell again. Just did not feel as though they staff cared. 20 September 2013
Rated 5.0 out of 5.0 by Quiet, relaxing, close to many restaurants and shopping Great breakfast, friendly staff, quiet, relaxing, walking distance to restaurants and shopping 06 September 2013
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