Rated 4.1 out of 5 by 71
Rated 4.0 out of 5.0 by Fredb Clean and quiet rooms
Very nice location well kept up rooms and grounds.
Very clean and quiet rooms nice pool and spa
13 August 2014
Rated 5.0 out of 5.0 by ReconKsu What a great hotel with friendly service
We requested a baby crib with our reservation. On our trip, we had been at two other hotels prior to this one. Both hotels told us they had the baby crib in the room, but when we got there it was not in the room.
Before arriving, we called the front desk and asked to verify the baby crib would be in the room. We believe it was Tyla that checked the room and didn't see one, so she added a baby crib.
When we arrived to the hotel room, we found two cribs. We were impressed that she actually checked for us and apparently didn't see the other one so got another.
After doing some checking, we believe one of the managers placed the original crib in the room and set it up in the corner.
Susawa, Yesi, and Alma all did a great job with the housekeeping. We had a spill on one of the beds and left a note requesting the sheets to be changed after the first night and it was done without any other request.
In the mornings we had the delight of visiting with Velma. She is the most friendly person we have ever encountered at a hotel breakfast. She was very informative and ensured we had everything we needed on our stay.
This is one of the best Holiday Inn stays I have ever been on. Great work!
11 August 2014
Rated 4.0 out of 5.0 by AEJ7 OSHKOSH STAY
THE POOL WAS WAY TOO SMALL...WE WERE VERY DISAPPOINTED WITH THE POOL SINCE THE PHOTOS MADE THE POOL LOOK HUGE, AND THE WORDING MADE IT SEEM AS THOUGH THERE WAS A SEPARATE LAP POOL FROM THE REGULAR POOL, BUT THERE WAS ONLY 1 POOL, AND THE HOT TUB.
WE CHOSE THIS HOTEL MAINLY BASED ON THE POOL SIZE SINCE WE HAD 2 TEENAGERS, BUT THE ROOM BEING A SUITE WAS THE OTHER REASON.
SINCE THE PHOTOS WERE MISLEADING, WE WERE VERY UNHAPPY.
THE ROOM WAS VERY NICE, BUT PRICEY FOR THE SIZE.
07 August 2014
Rated 5.0 out of 5.0 by EAA airman Clean and Comfortable hotel
I have not stayed at a Holiday Inn in years, I stay in hotelsabout 40 nights a year and was pleasantly surprised by the quality and comfort of this hotel. I was delayed one night in Oshkosh, Wisconsin and decided to stay at the Holiday Inn Express and will try to book this hotel the next time I stay in Oshkosh.
06 August 2014
Rated 5.0 out of 5.0 by JerryP40 Nice facility
Room well designed, separate sleep area was nice for early riser. Breakfast was very good. Location is very good.
05 August 2014
Rated 1.0 out of 5.0 by Mad Loyal Customer Poor Customer Service
I was on the road for work as always. This time I had been up about 28-30 hours and driving about 13 of those hours. I was in Appleton and thought in going to drive to Oshkosh and stay at this place like I have done before. I drive the extra time/miles only to regret it. I could not get the Federal Government Rate like I always do and I figured ok then since all I use for work while on travel was the holiday inn they would surly give me a discount. No way guy at the counter made up excuses and after being up for 30 hours I just wanted to sleep. I had no fight in me or drive to go elsewhere so I paid this out of my own pocket because on official work business I could only use my card for the government rate. I will never use the holiday inn anytime I travel again and of all the years business I gave them. Anyway good customer service is hard to find but we as paying customers deserve the best. I will make sure to tell all my coworkers not to use the holiday in either. The places have always been clean close to main roads and always treated me well since I always used their hotel. Never again and yes because of rotting customer service after being up for 30 hours and driving the extra miles to stay with them at that location.
30 July 2014
Rated 4.0 out of 5.0 by tjkuch Nice Place!
Good experience with this stay. I like that the brand has stepped up a little over the last few years.
27 July 2014
Rated 5.0 out of 5.0 by jabet413 Must stay.. EXCELLENT CUSTOMER SERVICE
Excellent customer service from all levels of staff...
A VERY BIG THANK YOU -- Velma, Tim, Addie, Kevin
Velma - Excellent Breakfast host, very friendly and makes sure everyone eats, very clean kitchen as well. She works very hard and we appreciated her dedication to making breakfast available and WITH A SMILE!!
Tim - Great front desk service always asking if we had everything we needed. Made the weekend easy.
Addie - Thank you for our cleanest room we have had in a long time and even when we didn't need anything she was still concerned and asked.
Kevin - GM, Thank You for believing in your staff to be themselves it really shows that you care, which the guests notice.
14 July 2014