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Rated 4.1 out of 5 by 167 reviewers.
Rated 1.0 out of 5.0 by Disappointing stay Reserved a non-smoking king suite and when arrived the only one they had left was a smoking suite. We opted for a non smoking king regular room. When we turned on the heater a horrible smell came from it. The staff did move us into a different room. The bathroom was so small that you could hardly turn around in it. Used my bonus points for the king suite and was told by the staff that they would credit me a 1,000 back because of the mix up, plus provide an extra 2,000 because of issues with the smell from the heater. Have yet to be credited for the points. This is the first Holiday Inn Express that we have stay that permeated cigarette smoke though out the building. Definitely not up the Holiday Inn Express standards that I am accustom to. We would have tried to find another place to stay, but it was at the end of a long driving day. The staff was accommodating....the only positive about the stay. Definitely would not recommend this property to anyone. October 8, 2015
Rated 5.0 out of 5.0 by Indoor pool and jacuzzi --Starved Rock Only regret was not utilizing the hot tub after hiking all day at Starved Rock. Clean and comfy, breakfast pretty much what you can expect for free. Automatic pancake maker instead of waffles fine with us. October 7, 2015
Rated 4.0 out of 5.0 by Comfortable with good service Friendly staff and comfortable accommodations. Lights from business across the street shine directly into window October 6, 2015
Rated 5.0 out of 5.0 by Clean, updated room and friendky service. Holiday Inn Express , Ottawa served my needs completely. Clean updated room, comfortable bed and great breakfast combined to make my short stay very relaxing. The staff was attentive and friendly and the room amenities, as well as the pool and gym work adequate for my needs. I would highly recommend the Holiday Inn Ottawa for your travel housing needs. Looking forward to staying there again. October 6, 2015
Rated 5.0 out of 5.0 by stay Everything was good except the bathroom it needs some serious updating. It would be nice if the room had a desk, the table was too small to work on October 3, 2015
Rated 1.0 out of 5.0 by Horrible Smoke filled room I stayed at this hotel for three nights. I was on the third floor in a NON smoking room. The first night was fine. The second night someone near my room was smoking a cigar. The smoke was pouring into my room from the huge gap under the door. I tried to put a towel in there but the gap was too big. The third night the cigar smoker was back. I went down to the front desk to complain and the lady told me there were no more rooms to switch and that she could spray some sort of aerosol to cover up the cigar smell. I said no thanks to aerosol and cigar smells in my room. They did put some kind of air cleaner in the hallway but it didn't work very well. Why are there smoking rooms on the same level as non smoking rooms? It is ridiculous! The manager did email me with an apology and some bonus points which was nice but wasn't enough. I will never stay here again. September 28, 2015
Rated 2.0 out of 5.0 by Not up to Ususl Standards I have been spoiled by my two most recent HIE stays. This one did not match those experiences. The room had a large blemish in the shower. The grab bar in the shower was missing. Some floor molding was torn off. The room was clean.This unit was priced like a premium unit and was by no means equal to the last two experiences, but the same price for the room. The room price should have been $40 less for the size of the breakfast area and other common areas and the condition of the room. September 26, 2015
Rated 5.0 out of 5.0 by Stay Enjoyed my stay and was treated well. Facility was nice and located in a area so that I could enjoy. September 25, 2015
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