Rated 4.2 out of 5 by 247
Rated 4.0 out of 5.0 by Fossil367 Beautiful location
First time stay at this impressive hotel with extensive grounds. This was overnight for a corporate event.
Very impressed with the running of the event and the standard of food at the evening dinner in the Ballroom.
Dining Manager was excellent and responded instantly to any requests from the attendee's.
25 August 2014
Rated 3.0 out of 5.0 by Laseed wedding anniversary treat
Excellent hotel but staff need to relay information fully to guests on arrival This was an anniversary for us an a little bit tainted with th evening dining experience
22 August 2014
Rated 5.0 out of 5.0 by becka91 Fantastic Weekend
Myself and my partner has a wonderful weekend at Crowne Plaza Heythrop Park. Everything was perfect, great food, great room, beautiful surroundings and great staff. I had 2 spa treatments which were great. Will definitely be returning soon!
22 August 2014
Rated 1.0 out of 5.0 by Bethan64 Disappointing
We were very disappointed with our stay for the following reasons:
1. Pool and spa not part of the hotel
2. Lack of information from check in staff
3. Room very small.
4. Bar area very cold and there was a lack of choice of food and quality was very poor
5. We had booked a package inclusive of breakfast. Every morning we were told that breakfast was not included, every morning we were told at reception that it would be sorted out. It was not and no apology in any form was offered
6. The quality of breakfast was poor and the restaurant was understaffed.
18 August 2014
Rated 4.0 out of 5.0 by Baldrick1 Ideal venue & good value
This venue was chosen as we were playing Heythrop Park Golf Club but if you are in this area I would recommend it as the rooms were comfortable & a good breakfast. There is also a very good local pub / restaurant just outside the grounds.
16 August 2014
Rated 4.0 out of 5.0 by Lou2001 great nights sleep
Room was clean but bathroom a little dirty. Brilliant nights sleep. Was not happy with the cost of £60 for 4 breakfasts, my 13 year old child was classed as an adult for the breakfast but was classed as a child for the swimming times. The hotel is in a lovely setting and was close for the Cotswolds. Great modern interior.
15 August 2014
Rated 3.0 out of 5.0 by Mel997 Good hotel and location, but poor breakfast
Hotel location was excellent with lovely way marked walks in the estate. Maps were provided at reception, which was a nice touch.
Hotel was modern and clean throughout and staff were extremely friendly and helpful at all times. The room facilities were very good, although bed was too soft for our liking. Air conditioning was noisy and sent a cold draught into the room making it very uncomfortable..
Breakfast left a lot to be desired - food was not hot enough, there was no choice of eggs and on 2nd day there were none at al!
In summary, the hotel was good, but fell short of expectations for a Crowne Plaza..
15 August 2014
Rated 3.0 out of 5.0 by Steve NW No twin beds available!
Felt a little too corporate.
I was unable to get twin beds, so had to share a double with my adult son, a little embarrassing and not much sleep.
We we're there for a wedding are we're supposedly offered preferential rates, although I find that hard to believe.
next door hotel looked lovely!
13 August 2014
Rated 5.0 out of 5.0 by Rgbargee1 Super hotel in beautiful surroundings.
We have chosen to stay several times and each time we have enjoyed our stay.
Our upgraded room was large,comfortable and a pleasure to spend time in relaxing.
The breakfast was very nice and the view over the gardens fantastic.
We will be back soon!
12 August 2014
Rated 4.0 out of 5.0 leisure break in the Cotswolds
Very nice hotel , great location and very friendly hotel staff
11 August 2014
Rated 4.0 out of 5.0 by jaic Leisure
Having parked immediately walk past the tennis courts which were overgrown and in a state of disrepair. Not a great first impression - would have thought better to maintain/offer as a leisure option or clear the site.
08 August 2014
Rated 2.0 out of 5.0 by Mike-62 Excellent Hotel, Rubbish Room Service Menu
If I was on holiday with my family, this would be near the top of my list of hotels to stay at. Great location, comfortable spacious rooms and a good ambiance.
But on business I also need good room service so that I can do some work in the comfort of my room and this is where this hotel lets you down.
The room service menu is probably the worst menu I have ever seen in any hotel, which is particularly galling when you consider that this is supposed to be an upmarket hotel. It is also only the 2nd time that a hotel has refused to serve me food to my room from the main restaurant menu.
This is a shame as the hotel is excellent in all other aspects.
07 August 2014
Rated 3.0 out of 5.0 by amasri74 My Leisure Stay
Being a Platinum member, I had certain expectations when arriving to Crowne Plaza. Below are some pointers from my stay.
1. @ check-in, when I requested assistance with my language, the lady on the reception told me that she is the only available and she can not leave the reception, hence I need to carry my language to the room.
2. As a platinum member, I expected some attention and got none....the least typically is a fruit plater in the room. Only after raising this, I was given a voucher for a free drink @ the bar.
3. On the day of arrival, around 7pm, I rang the house keeping few times and never got a response, I even called the operator and did not get a response.
4. I requested for slippers (which is rather a standard thing to have in a Crowne Plaza room), the answer I got was that we don't have those in this hotel...we are a franchise and not a 'Crowne Plaza'
5. Bed sheets were not changed during my stay, until on the 5th day I kept a note in the room requesting changing the bed sheets.
6. The cleanliness of the bathroom is below par....hair was all over the floor.
7. When checking out, I was not even asked 'how was my stay' and whether I had any feedback....which is a typical question in other Crowne Plaza hotels I have stayed at.
07 August 2014
Rated 4.0 out of 5.0 by BigKevDawg Not a bad stay
My suggestion is to get a room on a higher floor, as they are bigger. If you get a room on the ground floor, they tend to be smaller.
I would have given a 5-Star review, but one of front desk women didn't seem very nice. Her demeanor seemed to be very short and curt when you would ask her questions. It was almost as if I interrupted her while she was watching Orange Is The New Black, like the questions kinda....annoyed her. All of the other front desk seemed so warm, and friendly; but her's seemed so...cold.
Maybe it was just me reading into it too much, but I just didn't feel the "love" in dealing with her. There was also a hairy moth in my room. I am unsure of how it got in there, because none of the windows/balcony door opened. They were bolted shut. It took 10 mins to kill it, I'm not gonna lie I was running from it mostly. I got lucky when it landed and I threw my luggage at it.
The best part of the room was the bathroom; rain shower head, and clear tempered glass surrounding the shower. The bed was very comfortable, and I got some good sleep on it. Food in the restaurant was superb, although I was waiting for a refill of potatoes at the buffet and it took a long time. So much so that, I gave up and went back to my seat sans potatoes. The service in the restaurant was great though.
This place is so far from any city, you would need a car to get to it. The closest bus stops a mile or so away from the hotel. I would stay here again, the grounds were lovely; and with the exception of the "Ice Queen" at the front desk, the staff was very friendly and accomodating.
06 August 2014
Rated 5.0 out of 5.0 by NMH-1 Lovely Stay
Mixture of business and leisure and this hotel was ideal.
My wife was competeing nearby in a horse event and my daugters were with her. I was working nearby and decided to stay here instead of in a horsebox!!
We all had a meal at the hotel and all the girls were able to use my room to shower and freshen up.
The staff were absolutley brilliant at this hotel and nothing was to much trouble.
I would definitely look to stay here again.
06 August 2014
Rated 5.0 out of 5.0 by Colincarwash Great Room
Great room, quiet and comfortable.
Fantastic place to stay. Food a little limited and expensive depending upon how many people are staying at the hotel!
04 August 2014
Rated 5.0 out of 5.0 by Mike4328 Well worth a stay
We had a wonderful family stay at the Crowne Plaza Heythorp Park. Highlights were the bedroom which was clean and a good size, the staff who were very friendly, the swimming pool and the grounds.
30 July 2014
Rated 5.0 out of 5.0 by terrycti Great location and nice rooms
The location of the property is very nice, highly recommend if you like to go for walks, jogging etc. The rooms are contemporary, clean, nice bathroom shower. I would say the only downfall of the property is the buffet breakfast which is really quite sparse, not many items for a property of this standard, it was certainly disappointing.
28 July 2014
Rated 4.0 out of 5.0 by Neil113 Comfortable room and great location
Great location, comfortable room and bed. Food in bar was disappointing along with the customer service. However, had afternoon tea with family and friends the following day and it was excellent. Breakfast was also very good.
20 July 2014
Rated 5.0 out of 5.0 by Whocares? Lovely Location
Ignore my comments on poor sleep quality that is down to me being a poor sleeper and no fault of the hotel.
Some member of the bar staff could be a little more attentive and remember that when there is a queue of people that the person who has been waiting longest should get served first - one chap nearly missed the cut off for ordering food because he was overlooked as someone cut in front of him.
Apart from that a lovely place to stay
19 July 2014
Rated 4.0 out of 5.0 by Old Adder Enjoyable stay
Booked hotel for week end stay to celebrate our 50th wedding anniversary with children and grandchildren. All our expectations were met and the only complaint was challenges made by the bouncers presumably employed by the organisers of the celebrity wedding. Warm welcome at reception on arrival and the smiling helpful Spanish waitress was superb throughout. Both breakfast and evening meals offered very good choices and family took full advantage of swimming pool but not spa or golf. Hotel management were aware of the special occasion and a small gesture even if only a congratulations card would have been well received.Otherwise we all really enjoyed our stay and were relieved not to be disturbed by the 400 or so guests attending the wedding. We might well return at a later date.
16 July 2014
Rated 3.0 out of 5.0 by disappointed of Somerset Disappointing.
A pleasant room and friendly staff but ruined by the quality of food we ordered in the bar. Nothing like the description on the menu, when I questioned the chips, advertised as 'Rustic in the skins' duty manager quizzed the kitchen and returned to inform us they didn't have what was advertised. I've seen more appetising cheese in my food waste bin at home.
16 July 2014
Rated 5.0 out of 5.0 by Weberman Great restaurant service
Service in the Brassey restaurant was exceptional provided by a young Spanish girl named Irena. !!!
Food was also very tasty with an above average wine list.
14 July 2014
Rated 2.0 out of 5.0 by Plain Bob Poor suite, poor overpriced breakfast
Very poor design and overall look for a room in a Crowne Plaza. Breakfast choice poor compared with other IHG hotels I stay in regularly. OK paying for very nice dinning room and view, but food must match the promise this suggests.
11 July 2014
Rated 5.0 out of 5.0 by AndyL3304 Weekender
Stayed at Heythrop last weekend using Priority Club points. What a good idea! Everything was just great. I won't go on with the superlatives, but just get there and enjoy a great modern hotel!
BTW food in the restaurant was fab!
10 July 2014
Rated 2.0 out of 5.0 by PJLondon Heythrop Park - stay at the hotel next door
Grounds are beautiful but the staff need further training in customer service.
09 July 2014
Rated 5.0 out of 5.0 by Aps26 lovely setting and great service
we enjoyed a lovely weekend stay and must comment on the brilliant service from all the staff we came in contact with during the stay from check in, to the restaurant and the Bar they were all excellent. we also enjoyed a fabulous meal in the restaurant.
Overall a fabulous weekend.
02 July 2014
Rated 3.0 out of 5.0 by LordFrobisher unusual place
This establishment is geared around corporate functions and events. I would have chosen to stay somewhere else had i known in advance the scale of events that were on during my stay. My recommendation to others considering staying, is consult the hotel first before committing to booking dates.
Quite bizarrely, the tables in the dinning room were absurdly too high (and or chairs too low) to eat comfortably. I'm over six foot and have never experienced this chair/table height disparity before. seriously, take a cushion. Its a very odd arrangement. The dinner service seemed to be provided by youngsters who lacked professionalism. I experienced wrong food orders and missing food. I eat out next day to avoid a repeat of this experience. Room pleasant and comfortable. In my opinion price was influenced by other factors. left me feeling that profits were being invested elsewhere - business functions.
01 July 2014
Rated 5.0 out of 5.0 by Ian P very comfortable beds and very nice sheets.
The bed was probably the most comfortable bed I've ever slept in and the sheets were so soft, they felt like they were real quality and were so nice you wanted to go to bed.
30 June 2014
Rated 4.0 out of 5.0 by StevePaulM Lovely Room Very Comfortable
We stayed one night to 'chill out' and the room and bed were fantastic. The bed was very comfortable. We booked a room with a terrace, but we were surprised to see that there were no chairs or table, which meant that we could not actually sit out on the terrace!
The breakfast was very good also.
My only problem was around the service, mainly in the bar.
The bar was busy in the evening, but having to queue for 25 minutes for a drink was unacceptable.
Also on the Sunday, the girl behind the bar left us at the bar waiting for a drink while she took something to a room, I think. We were left there without explanation, not being sure when she would return which in fact was over five minutes later.
26 June 2014