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Rated 4.8 out of 5 by 246 reviewers.
Rated 5.0 out of 5.0 by One of the best hotels we have stayed I do not usually waste my time writing reviews, but for the very first time, I thought I should give credit where it is due. My family and I love this hotel. We stayed here last year, and because of the most memorable, most positive experience, we decided to return this summer for several reasons: a. We received a warm welcome from Vijay, one of the staff. He definitely deserves a medal for customer service abd hard work! He welcomed us to the property and gave us a very beautiful and comfortable room that faces the ocean. He also provided us with plenty of information as to where to shop, visit, etc,The staff and the manager are very friendly and polite, too. Customer care always seem to be their #1 priority. On days we needed to stay in our room for a while, the housekeeping did not bother us at all. The rooms were always cleaned and kept spiffy by the housekeeping, so it was a joy to return to our room after a long hike, shopping, or car ride. b. The location of this hotel is perfect. It is a great hop-off point if we wanted to head to San Francisco, San Jose, or Monterey. Plus, there are plenty of cafes and dining options to choose from. c. Though it is a great hotel, the only setback was that they do not honor the IHG Rewards Club nights on points. We would love to stay longer here if only they did. d. The hot breakfast was mediocre; we only ate apples and fruit juice. e. The beds, comforters, and pillows were very comfortable. June 22, 2015
Rated 5.0 out of 5.0 by We LOVE this hotel and its staff!! Every Holiday Inn Express that we have stayed at has been staffed by great people. The staff at this hotel (Pacifica) managed to stand out even among this impressive group. Maria and Rachel (the two staff members that we had the most dealings with) could not have been more friendly, professional, and accommodating!! We will definitely be back and highly recommend this hotel to our friends and family. June 21, 2015
Rated 5.0 out of 5.0 by Great place, fully recommended After 30 years of worldwide travel and 100-150 day a year in hotels I have seen a lot and am not easy at fully recommending anything. However, this small hotel keeps giving me everything I want from a hotel whenever I stay here. I know of many larger and more famous places that are not even close to the standards set and maintained by Holiday Inn - Pacifica. Year after year they keep maintaining very high level of hospitality, cleanliness and service. They simply did not let up on anything they do since I have stayed here for the first time several years ago. I fully recommend this hotel to anyone traveling to Bay area. Keep up excellent work and people like me will keep coming back June 20, 2015
Rated 5.0 out of 5.0 by Great service Hotel staff was Awesome! They were very friendly and accommodating. June 18, 2015
Rated 4.0 out of 5.0 by Nice Location The best feature of this hotel is its proximity to the ocean. You can walk right out of the hotel and right up to the ocean. Plus it is about a mile North of Pacifica State Beach. The hotel was clean and the staff were friendly. The hotel does lack the amenities of a pool and spa. And the parking garage is very tight and the spaces are very narrow, making it a little difficult to maneuver and park. June 17, 2015
Rated 4.0 out of 5.0 by GREAT VIEW COMFORTABLE BED, CLEAN ROOM, GREAT STAFF. HOTEL LACKS SOME AMENATIES SUCH AS POOL AND HOT TUB WHICH WOULD HAVE BEEN GREAT RIGHT BY THE OCEAN. FAIRLY OVER PRICED FOR WHAT YOU GET. June 10, 2015
Rated 5.0 out of 5.0 by Look no further What a great place to spend a few days or more in Pacifica! HI Express met our expectations and then some on our recent here. The staff were very friendly with a special "thanks" to Vijay at the front desk. Breakfast was really good, well prepared and presented. Rooms were clean and comfortable. June 10, 2015
Rated 5.0 out of 5.0 by Request the beach side Great people watching beach from the comfort of the hotel room. The staff was so friendly and caring. Vijay was there to welcome us back; Maria was there to tend to our needs the next morning at breakfast. Very attentive staff. June 9, 2015
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