Rated 4.8 out of 5 by 246
Rated 5.0 out of 5.0 by arry1 One of the best hotels we have stayed
I do not usually waste my time writing reviews, but for the very first time, I thought I should give credit where it is due. My family and I love this hotel. We stayed here last year, and because of the most memorable, most positive experience, we decided to return this summer for several reasons:
a. We received a warm welcome from Vijay, one of the staff. He definitely deserves a medal for customer service abd hard work! He welcomed us to the property and gave us a very beautiful and comfortable room that faces the ocean. He also provided us with plenty of information as to where to shop, visit, etc,The staff and the manager are very friendly and polite, too. Customer care always seem to be their #1 priority. On days we needed to stay in our room for a while, the housekeeping did not bother us at all. The rooms were always cleaned and kept spiffy by the housekeeping, so it was a joy to return to our room after a long hike, shopping, or car ride.
b. The location of this hotel is perfect. It is a great hop-off point if we wanted to head to San Francisco, San Jose, or Monterey.
Plus, there are plenty of cafes and dining options to choose from.
c. Though it is a great hotel, the only setback was that they do not honor the IHG Rewards Club nights on points. We would love to stay longer here if only they did.
d. The hot breakfast was mediocre; we only ate apples and fruit juice.
e. The beds, comforters, and pillows were very comfortable.
June 22, 2015
Rated 5.0 out of 5.0 by AFJFounder We LOVE this hotel and its staff!!
Every Holiday Inn Express that we have stayed at has been staffed by great people. The staff at this hotel (Pacifica) managed to stand out even among this impressive group.
Maria and Rachel (the two staff members that we had the most dealings with) could not have been more friendly, professional, and accommodating!!
We will definitely be back and highly recommend this hotel to our friends and family.
June 21, 2015
Rated 5.0 out of 5.0 by This field is too short Great place, fully recommended
After 30 years of worldwide travel and 100-150 day a year in hotels I have seen a lot and am not easy at fully recommending anything. However, this small hotel keeps giving me everything I want from a hotel whenever I stay here. I know of many larger and more famous places that are not even close to the standards set and maintained by Holiday Inn - Pacifica. Year after year they keep maintaining very high level of hospitality, cleanliness and service. They simply did not let up on anything they do since I have stayed here for the first time several years ago.
I fully recommend this hotel to anyone traveling to Bay area.
Keep up excellent work and people like me will keep coming back
June 20, 2015