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Rated 4.3 out of 5 by 145 reviewers.
Rated 5.0 out of 5.0 Great Staff Late night Front Desk staff Excellent. Very helpful and friendly. 27 September 2014
Rated 5.0 out of 5.0 by Great Service and Delicious Hot Breakfast Thank you Holiday Inn Express for your hospitality. I am pleased to have chosen your hotel while I was on travel for work. I love the executive desk that was provided and the bed was more comfortable than my own bed. Will definitely come back for future stays. 25 September 2014
Rated 5.0 out of 5.0 by Great breakfast and pillows Great breakfast and pillows. Checkin was easy Only compliant the whole weekend would be that the staff did not really know the area when asked for help finding something outside the hotel (24 drug store). 24 September 2014
Rated 4.0 out of 5.0 by 环境不错,但早餐太简单,希望根据客户习惯增加亚洲的饮食 地理位置可以,前台服务不错,有求必应。但洗衣服不方便,需要自己买洗衣粉。洗衣机和干衣机没有时间提示,无法预知需要多少时间才能希望。不是每层都有冰箱和微波炉。 24 September 2014
Rated 5.0 out of 5.0 by Great as Expected I've stayed at HI Express locations and am always impressed with what they offer for the price. The breakfast is low pressure, ready when promised and well stocked. The pool and fitness facilities are easy to access. 22 September 2014
Rated 5.0 out of 5.0 by Best my wife and I have had all year. Our stay at the Holiday Inn Express in Palatine was wonderful. The staff at the front desk were friendly and were able to suggest dinner places near and not so near. We ate local and it was great. The rooms were clean and the beds great. The bathroom was spotless and the ironing board was used. A great extra we did not expect. Breakfast was 100% the best of any hotel we have ever stayed at. This hotel should get 10 stars if one could rate that high.. 18 September 2014
Rated 5.0 out of 5.0 by Overall Service and Comfort This is a great place to stay with a friendly staff and comfortable rooms. 18 September 2014
Rated 2.0 out of 5.0 by Elite Member Assigned Worse Room In Hotel As an Elite Member I would have expected that I would not have been assigned a room in the worse possible location in the hotel. The room was directly across from the elevator on the 2nd floor which is the same floor for access to all the convention center/party/wedding reception rooms. The noise outside the room was persistent until 01:00 in the morning on the weekend. I should have requested another room but there were no issues on the first night…I should have known better. The room provided also did not have a refrigerator or microwave which has been standard in all the rooms I have stayed in in the past. I would have also expected a call from the hotel manager since I expressed my dissatisfaction to the clerk upon checkout, no call to date. It does not appear that this hotel takes in consideration Elite Member status when assigning rooms. 11 September 2014
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