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Rated 4.3 out of 5 by 138 reviewers.
Rated 2.0 out of 5.0 by Elite Member Assigned Worse Room In Hotel As an Elite Member I would have expected that I would not have been assigned a room in the worse possible location in the hotel. The room was directly across from the elevator on the 2nd floor which is the same floor for access to all the convention center/party/wedding reception rooms. The noise outside the room was persistent until 01:00 in the morning on the weekend. I should have requested another room but there were no issues on the first night…I should have known better. The room provided also did not have a refrigerator or microwave which has been standard in all the rooms I have stayed in in the past. I would have also expected a call from the hotel manager since I expressed my dissatisfaction to the clerk upon checkout, no call to date. It does not appear that this hotel takes in consideration Elite Member status when assigning rooms. 11 September 2014
Rated 1.0 out of 5.0 by Old and dirty This hotel is very old and dated and dirty. The air conditioner could not keep up and it was muggy in our room no matter what we did. It took a while for the water to get hot when wanting to take a shower in the evening. 09 September 2014
Rated 5.0 out of 5.0 by A wonderful stay at IHG! I stayed in this hotel for 3 weeks and I really had no problems at all. Staff is very friendly. Breakfast provided by Hotel is really good. You will like it! You will find everything near this hotel. Target, Walmart, Staples, Home Depot, Subway, Panda Express, Starbucks etc. are within a mile. I would like to stay in this hotel again when I visit Palatine next time. Thank you for making my stay so wonderful! 08 September 2014
Rated 3.0 out of 5.0 by It is ok,but I will not stay again in the same hotel. I will say it is average compare to other IHG hotels it was not comfortable for us from 1st day but I already paid for all the three days I will not stay again in the same hotel. 07 September 2014
Rated 5.0 out of 5.0 by Chicago Business Trip A new associate and I stayed at the HIE in Palatine Sept 2-3. Great experience. Easy to get to and check in was great. Room and bathroom very clean and breakfast has both sausage and bacon. This is now on my "Stay At" list when in Chicago. Fair price as well. 06 September 2014
Rated 5.0 out of 5.0 by Great fitness center! Complimentary access to World Gym made all the difference for me. 03 September 2014
Rated 5.0 out of 5.0 by food service What I did not like that the hotel did not have food service for lunch or dinner. No sidewalks for walking to restaurants. I was there for a miniature show and I did not have a car. 30 August 2014
Rated 4.0 out of 5.0 by Convenient Accessible Location - a Good Night's Sleep We have stayed here several times to visit family in Palatine. The room is clean and has everything we have come to expect in a good quality hotel. This last stay we appreciated the excellent guidance of where to eat from the front desk clerk. 29 August 2014
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