Rated 4.2 out of 5 by 220
Rated 1.0 out of 5.0 by j8324 Poor Manager Skills
Horrible experience when taking to the manager. Did not even listen to any of my concerns and kept cutting me out and being short.
15 April 2015
Rated 5.0 out of 5.0 by Donnval Pleased
We would highly recommend this hotel. It was our first experience of staying in a Holiday Inn Express and it will certainly not be the last, particularly this property. thank you.
08 April 2015
Rated 4.0 out of 5.0 by Guide Dog Traveler Excellent Service and Pleasant Stay
We always call hotels in advance and speak to management about traveling with a service dog. In this case, the general manager was very accommodating and provided us with a ground floor room convenient to getting outside.
The only issue we had was a foul smell emanating from either the drain or carpet in the vanity area. It was not intolerable and we liked the room location, so we did not request a change. Upon check-out, I thanked the general manager for his assistance and made mention of the smell. He was appreciative that we said something so he could rectify the problem. So excellent marks in terms of the service!
Other than that, the hotel is very comfortable, with nice amenities such as pool, spa and gym. The breakfast is great with a wide variety of options.
We would happily stay here again if we return to the area for another leisure holiday.
31 March 2015
Rated 5.0 out of 5.0 by Arni_Ab Pleasant experience in my first Californian visit
I am very pleased with the overall experience in Holiday Inn Express Palm Desert. I chose the property as it is close vicinity to IndianWells Tennis Garden. Breakfast was always warm and delicious and the microwave oven and coffee maker in the room was convenient for me too. Room was spacious and bed was comfy. I spoke the hotel manager Mr Luis V thanking him and staff for my pleasant stay. I would recommend this property as it is also close to supermarket and eateries. Staff were all friendly and helpful. Thank you very much.
28 March 2015
Rated 5.0 out of 5.0 by CathyW3 Hope to return here next year!
We were so happy to be able to secure a room at the Palm Desert Holiday Inn for our return visit. It was our second time attending the tennis open at Indian Wells and we sure enjoyed catching the free shuttle bus out front to the tournament. Very hospitable manager and staff. Very clean quiet room and delish breakfast. Hope we can make it here same time next year.
28 March 2015
Rated 4.0 out of 5.0 by G-dizzle nice hotel
nice hotel, clean rooms, great bed and pillows! however, loud a/c and thin walls.
24 March 2015
Rated 4.0 out of 5.0 by enoi noisy fan
didn't feel bathroom was cleaned every day .noisy air conditioning fan!
23 March 2015
Rated 5.0 out of 5.0 by Gram Car Great service
Very nice,, liked the location. Helped us with a taxi.
We liked the little balcony, ate pizza out there for dinner that night. Liked that they had shuttles to the tennis tournament.
20 March 2015