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Rated 4.1 out of 5 by 255 reviewers.
Rated 3.0 out of 5.0 Average Hotel This hotel is in need of updating. The air conditioner was extremely loud and the fan, even on the low setting, blew the curtains straight out. The vanity, located outside the bathroom, was miniscule with no place to put toiletries. The staff were pleasant. Breakfast wasn't particularly hot, but was average for a Holiday Inn Express. September 2, 2015
Rated 5.0 out of 5.0 by Excellent Staff Had a wonderful time and the staff was excellent. Elevator broke down and was quickly fixed. August 28, 2015
Rated 4.0 out of 5.0 by Great Value The hotel is conveniently located just off the main highway in a quiet location. Close to restaurants and shopping, it was a great value for our overnight stay in Palm Desert. August 22, 2015
Rated 5.0 out of 5.0 by Warm Welcome This Holiday Inn Express has an attractive look on the outside, very inviting. The interior, as well, is friendly and appealing. I have stayed at least eight times in the last four months, and I enjoy coming back each time to this comfortable respite. The manager and staff are very warm, friendly, and helpful. I have the impression that they go out of the way for the comfort of the guests. They remember me and make me feel at home. In addition, the shuttle service is helpful. Thanks so much! August 19, 2015
Rated 1.0 out of 5.0 by Worst Experience Ever There was an issue with our reservation and instead of assisting, the person at the front desk said 'I cannot help you'. They refused to speak to us, and we were left without a place to sleep, and without any assistance. We attempted to complain to management the next day, and were ignored. I have attempted to leave a 1 star review 4 times and have been 'rejected'. I do not recommend this hotel. The people are horrible. August 19, 2015
Rated 5.0 out of 5.0 by Nice HIEx Hotel Pros - friendly staff - clean room - facilities / fitness room / pool are as good as usual Cons - air conditioning is a little noisy - bed is not very solid July 30, 2015
Rated 4.0 out of 5.0 by service Friendly staff upon check in, friendly during stay and friendly staff upon check out July 22, 2015
Rated 5.0 out of 5.0 by Overall Impression Front Desk staff friendly, helpful, professional, knowledgeable. Room on first floor clean and comfortable. Breakfast set up and area clean, well stocked. Enjoyed our stay, and will return to your location when we're in town. July 16, 2015
  • 2015-09-04T11:59:48.529-05:00
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