Rated 4.3 out of 5 by 142
Rated 5.0 out of 5.0 by annemz I FELT LIKE WEWERE ONE OF THE FAMILY INSPEAD OF A GUEST
I came to Pasadena to help my daughter, who is 23, during and after surgery to her ankle. The staff at this hotel were truly exceptional From.my check in to my check out they met my needs and my requests due to the circumstances. I have never stayed in a hotel for a period of time other than for vacation and this time it was just to make sure my daughter was comfortable. The staff made sure a wheelchair was available for my daughter, cleaned the room at convenient times for us and not their schedule, everyone always had a smile on their face and even would ask how my daughter was feeling. Moe, the General Manager really showed a genuine concern for us and made sure he asked if there was anything he could do for us several times. And how about this, at check out we even received a GET WELL card signed by the staff for my daughter. You don't get that everywhere.
19 October 2014
Rated 5.0 out of 5.0 by annemz TREATED LIKE FAMILY AND NOT JUST ANOTHER GUEST
I stayed at this hotel to be with my daughter during an ankle surgery and recovery. As soon as I checked into the hotel I felt like someone special. The front desk, the General Manager, the staff members at the breakfast area, maids, and really all members of the staff at this hotel always greeted me with a smile and a Hello.
The General Manager replaced the old wheelchair with a new one wheelchair for my daughters use. He said the old one needed repairs anyway and wanted my daughter to use a safe one.
After surgery when we walked into the lobby they even asked how everything went and really cared/
The young lady who cleaned our room worked around my daughters comfort to make sure the room was always clean.
We even received a get well card at the time of check out.
I thank everyone at the Pasadena Location and want to make sure you are recognized for your kindness.
19 October 2014
Rated 3.0 out of 5.0 by jthig Somewhat disappointed
I stay at HIE for work all the time. This property was a bit of a disappointment, however. The appearance of the hotel was poorer than I have come to expect. Additionally, the air conditioning was temperamental and it was virtually impossible to cool the room properly. It was either sweltering or freezing. Lastly, the lights on the balcony were so bright that it made it difficult to sleep.
17 October 2014
Rated 5.0 out of 5.0 by joeyjoeshabadu Great Location.
Excellent choice if you require access to various freeways in LA area.
14 October 2014
Rated 3.0 out of 5.0 by Pasadena Traveler Hotel Needs A Face-Lift & Wi-Fi Accessibility Improvements
This Pasadena location is tired. The staff is kind and courteous. The maids did a nice job in the room but they can't help if the corridor carpets are saggy 'n old and the hallway walls dingy. The dining space is cramped. The music speakers in that public area interfere with the television/cable am newscast - making it very difficult to hear the reports during brunch hours. The outdoor pool is clean but its accessories and patio area are old and worn-out. The elevators are over-heated and ugly. This Express has close proximity to the heart of Pasadena but lacks the sparkle to make it a repeat.
11 October 2014
Rated 5.0 out of 5.0 by Stallion 11 Holiday and Work
Very nice stay, comfortable, clean, and close ot or destination.
07 October 2014
Rated 5.0 out of 5.0 by ashprt2014 I love this hotel
This is a really great property. Customer service is impeccable. They really make you feel like you're home. They do an excellent job of recognizing its platinum elite members. I love their suites. The beds are so comfortable and the rooms are elegant and spacious. I was happy to get the same suite I had before. I will definitely be coming back when I stay in the Pasadena area again.
06 October 2014
Rated 5.0 out of 5.0 by Sockeye71 Basic review
Kind staff, very helpful and friendly. Parking close to the hotel is limited but the garage in the back does offer an alternative for guests that plan to stay longer.
If I'm in the area I'd probably stay here again.
03 October 2014