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Rated 4.2 out of 5 by 126 reviewers.
Rated 5.0 out of 5.0 by Great bed The room itself was immaculate and pleasant but the best surprise was how comfortable the bed was. I got an excellent night's sleep on it, which isn't something you can always say about hotel beds. 12 September 2014
Rated 5.0 out of 5.0 by An Enjoyable Stay I was impressed from the minute I walked into the lobby. Everything was immaculate and the front counter staff was so friendly. My room was great, the beds and pillows were wonderful. The hotel was located right off of the freeway and close to many restaurants and activities. I also had a beautiful view of the mountains from my room. A very pleasant experience in all regards. 11 September 2014
Rated 5.0 out of 5.0 by our stay We really enjoyed our stay, and got to get a good night sleep. 08 September 2014
Rated 1.0 out of 5.0 by Horrible I generally feel good about staying at a Holiday Inn Express because they are clean and comfortable with great customer service. We were given a room that should have been renovated a long, long time ago. The wall had been patched, the bed was small, the pillows were lumpy, the air conditioner was not central and therefore extremely noisy and there were yellow and brown stains on the white towels. After tossing and turning for 6 hours I drove home to get a good nights sleep in my own bed. The following morning I came back and spoke with the front desk who made me feel like a criminal for booking my room with a third party. I doubt that I will ever stay in a Holiday Inn Express room again after this horrible experience. It is so unfortunate that they would put their name on this hotel. 06 September 2014
Rated 5.0 out of 5.0 Nice clean place to stay. Will stay again while visiting my son at APU. Rooms are a little small when you have two beds. Breakfast choices could be better, pancakes are good. Overall great place to stay. Thank you! 06 September 2014
Rated 5.0 out of 5.0 by Another great Holiday Inn Express. Stayed at many Holiday Inn Expresses but mostly on the East Coast. This was my first West Coast stay and the Pasadena HIE did no disappoint me. Everything I had come to expect at HIE was there: Comfort, privacy, convenience, clean room and great staff. Not to mention that great breakfast. I had arrived two hours before check in time and after a three hour drive with a back ache. The manager, Anabel, had nothing available for a while but said she would do her best to get a room ready in an hour. In 15 minutes we had a room and after a two hour nap in that HIE bed, my back was cured and I was ready to go to enjoy the evening at the San Gabriel Festival. Someone said that they are planning an upgrade of the hotel. Don’t know what they could do to improve it but I’m looking forward to going back some day to see what was done. Thank you Anabel for your special attention and getting that extra two hours for me. It was an event saver. 03 September 2014
Rated 5.0 out of 5.0 by Staff Front Desk people awesome, Housekeeping very professional. Maintenance man very prompt and helpful. 01 September 2014
Rated 3.0 out of 5.0 by nice area enjoyed old town pasadena. didn't think much of this hotel. 27 August 2014
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