Rated 4.2 out of 5 by 160
Rated 4.0 out of 5.0 by LizzyNY Holiday Inn at Pearland
Spacious and clean room. Great bathroom with plenty of space for your stuff and clean.....shower had adequate pressure and temperature control. Bed was comfortable, although if you sleep too long, might get a backache.
Only problem was location which was hard to get to as it was on a side road, but also right next to the highway. We are not from Texas and got mixed up with the identical road on the opposite side. For my family, I think it was a good location close to family and friends in Pearland and Sugarland and close enough to downtown as well.
25 April 2015
Rated 5.0 out of 5.0 by Clara76 Great Hotel
Hotel is clean inside and out, close to highway for quick and easy access, rooms was clean, plenty of linens for the bathroom, excellent breakfast choices
23 April 2015
Rated 5.0 out of 5.0 by neilstein Excellent choice for Medical center option
This hotel is new and very clean. Is a little farther out than most Hotels for the medical center but because of the price difference I would highly recommend it. It is not that far of a drive to get to the medical center.
18 April 2015
Rated 5.0 out of 5.0 by Dee41 Awesome Stay
This stay was awesome. I will come back and stay again!!!
15 April 2015
Rated 4.0 out of 5.0 by 47jay13 Staff training is poor which relates to poor review.
See prior comments as concerns were listed there with explanations.
26 March 2015
Rated 5.0 out of 5.0 by 50469252 Convenient to the Texas Medical Center
Just another great Holiday Inn Express. Convenient location, quiet surroundings, and very clean.
16 March 2015
Rated 1.0 out of 5.0 by CG0416 ROOM 407 AREA TOO NOISY/MGR RUDE
When making your reservation you are asked any special requests, as always indicate a room please away from elevator and we are honor this request. Not this time was given this room horrible location middle of elevator area, too loud with people and kids running toward this area. Was told no more rooms were available, REALLY when there were people checking in way after us. Bathroom tub water was backed up shower head had a full force and finally 30 minutes before breakfast ended no more food, was told by staff that was all for that morning, WOW.
After several calls & 5 days later finally got a hold of manager (Avila) very rude, basically I should of called reported bathroom REALLY at 11:00 at night what were they going to do couldn't move us - no rooms remember. First he said I can offer you more points then ended up can give you a future stay discount told him no wanted a refund. He just said no so I contacted customer service - per Alberto Ponce de Leon sent me a $30.00 refund - REALLY after I paid 97.11.
Bad management and customer service, who doesn't honor customer satisfaction at 100% like other hotel chains.
Not returning to this hotel - rude manager!
12 March 2015
Rated 5.0 out of 5.0 by swgolf bed
The bed was one of the most comfortable that I have sleep in at any hotel this year, it was great
12 March 2015