Rated 4.0 out of 5 by 123
Rated 5.0 out of 5.0 by PleasedSoftballMom Clean, Comfortable Hotel
The room was very accommodating and the beds are great! I travel a lot for work and really feel out the hotels. With that being said: The breakfast was great-many options and food was always fresh and hot. I am not a coffee drinker but they continually checked the coffee levels and refilled them with fresh coffee. The lighting in the hotel bathrooms were pretty dim, which makes it hard to do makeup after waking up. You could tell they had replaced the bulbs with energy efficient bulbs which is great for the bill but the bulb itself was not very bright. The room was very clean, but I have come to realize at the last few HIE hotels that in the bathrooms if the previous customer left the rags rolled up that the cleaning crew assumed it was clean and left it. I have gone to wash my face before and there was already makeup on the rag. This happened at this hotel and at the last HIE I stayed in. I simply grabbed another one but it makes me question if the cleaning crew is really replacing the rags and washing them at EVERY checkout process. My bed linens have ALWAYS been clean, I know this b/c I spray the beds completely down with febreeze upon arrival to help me feel more at "home" while I am away from home. There was a gentleman here at check-in that was very cheerful and helpful EVERY time I walked by the desk. He greeted me every time I walked by and asked how my night/day was going and if I needed anything. He was a SUPER STAR employee for sure. There was also another lady that was working during my stay that was on her cell phone EVERY time I walked in or out the lobby. She didn't greet me one time and I was there from Tues morning to Fri morning. Customer service is hit or miss at most hotels but I gave this hotel the 5 star rating b/c the gentlemans' actions and sincere greetings everyday that I stayed.
29 January 2015
Rated 1.0 out of 5.0 by earl37 Great service
Outstanding stay, great service with reliable front desk help. The internet worked very fast with even the amount of business that was being conducted at the time of my stay. And a great breakfast bar that was stocked with a fresh hot meal and cold juice or milk.
22 January 2015
Rated 5.0 out of 5.0 by Husker4ever Nice stay
I didn't get to be there long, left at 430 am for airport. everything was nice .
19 January 2015
Rated 5.0 out of 5.0 by Blackhawks 88 Business
Staff was very nice and attentive. Breakfast selection was average but the bread was stale. Room was very nice, comfortable and clean.
18 January 2015
Rated 4.0 out of 5.0 by mlamb About 20 minutes from port
little further from cruise port than expected but it worked out fine
13 January 2015
Rated 5.0 out of 5.0 by VBMS Great stay
Overall great expierience. General manager was very professional and made me feel like a valued customer.
13 January 2015
Rated 5.0 out of 5.0 by Wendy Robbins Great customer service and nice room.
Attention to customer satisfaction was excellent.
Rooms were nice and clean.
Breakfast was great.
08 January 2015
Rated 4.0 out of 5.0 by sm111 Good overall experience
Clean and comfortable with attractive décor.
Quiet other than occasional noise from nearby railroad tracks.
Very good breakfast buffet.
Service at front desk was spotty; my traveling companion had an issue that was not resolved, nor was there a good faith effort to do so.
29 December 2014